Delta help with 074 ticket
Jun 28, 22, 12:45 pm
#1
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Join Date: Apr 2018
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Delta help with 074 ticket
In the past I was able to get help from Delta when KLM was being difficult with one of their tickets. They're being even more insufferable than usual and refusing to change the dates of my flight. Can Delta still help with this? They said no when I called, but also said they were never able to, so I'm not sure what to believe. I seem to recall there being a specific Joint Venture "desk"
Jun 28, 22, 1:45 pm
#2
Join Date: Dec 2019
Posts: 241
I was told something similar at a Delta airport service desk a couple of weeks ago, they said they couldn't even see the reservation since it had no DL segments. It's odd though that KL is refusing the change dates, I thought all their tickets are still flexible and even refundable to a flight credit voucher.
Jun 28, 22, 2:35 pm
#4
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DL might not be able to calculate the fare difference if it's not their ticket. Hence they might not be able to do anything unless the customer qualifies for a fare difference waiver. They might not be able to know what would be an even exchange on a partner's ticket, especially if it's more complicated that changing the return date using the same fare class inventory after the outbound has been flown.
Jun 28, 22, 5:58 pm
#5
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KLM/AF took back control of their reservation/ CS before CV19 hit. DL is limited in what it can do unless ticket was purchased via DL.
Jun 28, 22, 10:04 pm
#6
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DL still handles KL (and AF) with regards to travel agency sales support--but there are a some unusual circumstances where they still defer to the (overseas) KL team for definitive answers.
Jun 29, 22, 7:00 am
#7
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Refusing changes for at all or for free?
Sounds accurate. Just have to pay fare difference--no penalty.
DL still handles KL (and AF) with regards to travel agency sales support--but there are a some unusual circumstances where they still defer to the (overseas) KL team for definitive answers.
Sounds accurate. Just have to pay fare difference--no penalty.
DL still handles KL (and AF) with regards to travel agency sales support--but there are a some unusual circumstances where they still defer to the (overseas) KL team for definitive answers.
If you call KLM US # you no longer route to DL.
Jun 29, 22, 7:06 am
#8
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Yup as others said, its a KLM ticket so you have to deal with them. DL isn't going to be able to do anything, especially their front line call center/service that can barely handle their own 006 ticket issues...
Jun 29, 22, 9:35 am
#9
Join Date: Jul 2013
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In the past I was able to get help from Delta when KLM was being difficult with one of their tickets. They're being even more insufferable than usual and refusing to change the dates of my flight. Can Delta still help with this? They said no when I called, but also said they were never able to, so I'm not sure what to believe. I seem to recall there being a specific Joint Venture "desk"
By policy, Delta agents are no longer able to handle changes on KLM 074 tickets unless a schedule change or IRROPS has occurred. Most Delta agents no longer have access to AFKL systems, and newbie agents have no knowledge of what was possible in the past (or possible in the present).
If you're having trouble KLM USA Reservations, try calling KLM in Europe. Or Air France in France...
Jun 29, 22, 9:46 am
#10
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Jun 29, 22, 2:58 pm
#11
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By policy, Delta agents are no longer able to handle changes on KLM 074 tickets unless a schedule change or IRROPS has occurred. Most Delta agents no longer have access to AFKL systems, and newbie agents have no knowledge of what was possible in the past (or possible in the present).
If you're having trouble KLM USA Reservations, try calling KLM in Europe. Or Air France in France...
If you're having trouble KLM USA Reservations, try calling KLM in Europe. Or Air France in France...
