ChurnieEls

I take it you didn't fly out of JFK this past week?

Adam1222

Summer storms at JFK impacting operations is neither new, nor something unique to Delta.

Yesterday, DL had 2 cancellations and 0 delays at JFK. Today, at 0 and 0.

DenverBrian

I'm guessing this is a consequence of the new rules paying FAs during boarding - that would enable off-the-clock FAs to jump in, get paid for that time, and then jump out.

Goodoldflyer

I'd call that a "win", all around.

FabCW

Curious: why is DL 4718 cancelled today?

The Situation

WX - line of tstorms across PA and NY has created a lot of delays. Smallest A/C always get cx'd first in these situations to free up slots for larger a/c since it impacts less pax.

rylan

BOS was a mess today... numerous cancellations and most flights delayed once you got past noon time.
Story being told was FAA restrictions due to weather... not sure where since nothing came through the area until evening and then it wasn't even a storm.

WillBarrett_68

Delta seems to be back to profitability but they're nowhere near "record profits"

RobertS975

rylan, as I am sure you know, there are IFR routes in and out of Boston that must be closely adhered to as there is not a lot of leeway for weather avoidance like there is out west. Airways in the Northeast are packed so tightly together...no ability to "deviate 20 miles to the south for weather avoidance " like other parts of the country. If one or more of those routes have issues due to convective weather, that has an effect on traffic flow. The fact that Logan itself had no weather issues until late evening is immaterial. The published air routes to/from both the west and southwest both had thunderstorms fairly early in the day.

WannabePBA

Was anybody able to successfully get a cash-refund for any of the summer flight fiascos? I know the answer to my specific case will probably be answered as “weather, tough cookies,” but will ask anyways.

A friend of mine’s wife had a XXX-ATL-DC trip, which was impacted due to the weather and crew shortage issues back in May. At ATL, they told her they couldn’t get her to DC for 3 days and just put her back on a flight to XXX next day. No hotel offered. Stayed overnight in the airport. Luggage not returned to her at ATL of course, and it took 4 days for it to be returned to her at XXX.

She was told by the agent at the airport to file a complaint with Delta asking for a refund. She called and spoke with a supervisor who agreed her case was valid. After 5-6 weeks or so of not hearing a resolution to the refund request, she attempted a charge-back case with AMEX. After a few weeks of that, she was told by AMEX that they spoke with Delta and Delta denied the claim, so the charge-back was declined and Delta was keeping her $450 in airfare.

Not sure what other recourse she has here. She has no status, but is a captive audience with Delta as other carriers at their airport are ULCC/LCC. I’m guessing at this point she would probably take an eCredit, but Delta seems to just be pulling the weather card and telling her to pound sand. So she got to give Delta $450 to spend the night in the ATL concourse and come back home with no luggage and never got to her final.

Something seems amiss here but not sure what to tell her to try next. Sure, no compensation required (as tough as that is) if there is weather and you get in a day late, but telling you “we can’t get you there in a timely manner, so we are just sending you back home” seems like a different scenario…

UnevenGray

Did she go through the delta.com/talktous form? This is a pretty obvious trip in vain, so I believe she should get a refund. Not totally sure how that works for trip in vain, but I'm still waiting on a response for my own travel misfortune in June.

ChurnieEls

Still waiting on a response from June here too.

One thing that annoys the hell out of me: the cancellation confirmation form should be automated. It's not hard (or at least it shouldn't be) to RPA that process and system generate a confirmation to people who need it for travel insurance etc.

That and their chat tool (undoubtedly a McKinsey/BCG/Bain suggestion) are two of the most frustrating processes from a consumer perspective that I've ever encountered.

FabCW

I just received the old purple Tumi amenity kit on D1 DL 98 with socks and slippers…

BirdLawyer

Not sure if on topic, but congrats. The new Someone Somewhere ones are pathetic.

GagaPilot

Even if it’s weather, she is legally entitled to a refund to original form of payment if her flight was cancelled. DL and AMEX are probably seeing that she few the outbound from XXX and assuming the ticket was used. This is definitely a trip in vain, and while i’m not sure of the specifics as to what (if anything) she is entitled to for the flown segments (XXX-ATL-XXX) she is 100% entitled to a refund for the ATL-DC-ATL segments.

I had a trip go haywire back in 2017 and it took 6 months of escalating to get a cash refund for 2 segments that I never flew, while others were flown. Best bet is to keep escalating directly with DL.