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DL continues to weaken operationally (Summer 2022 Meltdown)

DL continues to weaken operationally (Summer 2022 Meltdown)

Old Jun 16, 22, 6:51 am
  #46  
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Originally Posted by Orange County Commuter View Post
Well that depends... is on flyertalk or the real world.

After all if anything happens to anyone on here it's a MAJOR issue but in the real world.

That said every airline and airport seems to be struggling this year. If you want stress free, problem free travel... probably should wait a year
The only truly objective stats are from sites like FAA and Flightstats and subjective and anecdotal observations from FT can't really be relied upon. The last couple days have clearly been AA's turn to have meltdowns --

https://flightaware.com/live/cancelled/
https://flightaware.com/live/cancelled/yesterday

There certainly can be regional variations to these issues. The NYC area airports look to be going back to typical summertime delay/cancel issues due to congested/overlapping airspace and summer storm season. This is the first summer that they have gotten back nearly to pre-Covid flying levels (last summer, flying was still down substantially from pre-Covid levels).


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Old Jun 16, 22, 6:52 am
  #47  
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Originally Posted by unitedbusiness View Post
how could they issue you a voucher and NOT issue a voucher at the same time? I wouldn’t have left the issue unresolved until the vouchers printed
I've been wondering about that too. I know sometimes airlines give vouchers for hotels that are full. Perhaps the meal voucher was good only for restaurants in the hotel that could not be booked.
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Old Jun 16, 22, 6:55 am
  #48  
 
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Originally Posted by KeithRedford View Post

OK enough Delta bashing from me, none of the other airlines are any better so methinks this has to do with horrible HR departments that they never gutted.
Turns out HR was definitely one of those things people could do from the comfort of their home. Not well, really, but I'm guessing those folks mostly stayed in their jobs, while pilots and flight attendants were being under-utilized or let go.
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Old Jun 16, 22, 7:14 am
  #49  
 
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Originally Posted by MSPeconomist View Post
I've been wondering about that too. I know sometimes airlines give vouchers for hotels that are full. Perhaps the meal voucher was good only for restaurants in the hotel that could not be booked.
This is what I assume. She tried to manually issue and called another rep over and the system refused to issue anything to any hotels. I did get the text that allows me to select but the page just showed up blank.
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Old Jun 16, 22, 7:56 am
  #50  
 
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It's not just cancellations, it's LENGHTY delays

that may cause one to miss a connecting flight. For example, in a couple of weeks, I have an ATL-AMS flight and I began looking at the performance from my originating city. Both Tu and We evening, I would not have made the connections.
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Old Jun 16, 22, 4:44 pm
  #51  
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Well here we go... my 1x daily direct flight out of BOS for tomorrow at 9:40am was canceled a couple hours ago. Obviously another DL crew/staffing issue.

Rebooking computer took me from F to a connection with first segment C+ in a middle seat, and main cabin with no seat on the second segment.
Spent well over an hour on the phone with an agent trying to get a seat for the 2nd flight, despite C+ seats being blocked but unassigned yet the agent and manager could not get it to work. Supervisor would not force/unblock seats and only offered to unblock a seat in the last row of Y. No thanks. Magically half an hour later one of the blocked C+ seats was then unblocked assigned to some other pax.

DL front line agents basically can't do anything now. Initial call was answered by someone in under 5 min, who couldn't resolve anything and even told me there were no other options despite flights being available in F. Hang up, call again... next agent saw flights with inventory but they'd have to wait for over an hour for a ticketing specialist... and the flight options in F were gone in 10-15 min.

Chat is beyond useless - tried that for something else before the cancellation, and got nowhere after being transferred to another dept and told wait time was 35 min, then 95 min and nothing happened.
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Old Jun 16, 22, 5:03 pm
  #52  
 
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Originally Posted by coke cans and winglets View Post
I’ve had more IRROPS this year than I have in the past 5+ combined but most of them were out of Delta’s control and I just got really unlucky with weather. The two I’ve had that were in their control was a maintenance delay requiring changing planes but they handled that situation well in my opinion and kept everyone well informed the whole time which made a huge difference in my eyes. The other one was due to pilots coming in on a delayed flight causing a 3.5hr delay and making me rebook on AA, that one I was not too pleased with.

I’ve had a bunch of IRROPS this week too. My JAX-JFK Sunday night was delayed an hour and some change due to weather. LGA-JAX Tuesday morning, we pushed on time then sat in line for takeoff for 55 minutes and had to get a new flight plan to avoid weather which ultimately put us into JAX 20 minutes late. Now I was supposed to fly JAX-LGA-YYZ today and I woke up to see JAX-LGA is delayed an hour and a half causing a misconnect due to thunderstorms in NYC. As I’m looking at alternates none of them are good then I see LGA-YYZ just got canceled. Called Delta and they managed to get me on WestJet from LGA-YYZ tonight so fingers crossed…

The grass is definitely not greener on the other side and especially so for me when most of my issues have been out of Delta’s control and I’ve just had really bad timing unfortunately.
​​​​​​The increasing use of LGA/JFK as domestic connecting hubs is part of the reliability problem. Your routing should have never been via LGA to begin with but DL has to use their slots or lose them. I will book another carrier before I do a domestic connection in NYC. It is great that DL has invested in their terminals there but that does not change the airspace constraints and associated reliability issues.
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Old Jun 16, 22, 5:07 pm
  #53  
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Originally Posted by rylan View Post
Well here we go... my 1x daily direct flight out of BOS for tomorrow at 9:40am was canceled a couple hours ago. Obviously another DL crew/staffing issue.

Rebooking computer took me from F to a connection with first segment C+ in a middle seat, and main cabin with no seat on the second segment.
Spent well over an hour on the phone with an agent trying to get a seat for the 2nd flight, despite C+ seats being blocked but unassigned yet the agent and manager could not get it to work. Supervisor would not force/unblock seats and only offered to unblock a seat in the last row of Y. No thanks. Magically half an hour later one of the blocked C+ seats was then unblocked assigned to some other pax.

DL front line agents basically can't do anything now. Initial call was answered by someone in under 5 min, who couldn't resolve anything and even told me there were no other options despite flights being available in F. Hang up, call again... next agent saw flights with inventory but they'd have to wait for over an hour for a ticketing specialist... and the flight options in F were gone in 10-15 min.

Chat is beyond useless - tried that for something else before the cancellation, and got nowhere after being transferred to another dept and told wait time was 35 min, then 95 min and nothing happened.
I have historically had no issue with “FCM.” But in your situation, it shows how it can really be a problem when flights are routinely cancelled and passengers have to take new routings (versus Delta pre-Covid, even this stuff was rarer). The new routings end up already sold out of F, so passengers that have to be rebooked are downgraded more often than not.
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Old Jun 16, 22, 5:46 pm
  #54  
 
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This thread is overflowing with #JuniorityBenefit
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Old Jun 16, 22, 6:45 pm
  #55  
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Originally Posted by Adelphos View Post
I have historically had no issue with “FCM.” But in your situation, it shows how it can really be a problem when flights are routinely cancelled and passengers have to take new routings (versus Delta pre-Covid, even this stuff was rarer). The new routings end up already sold out of F, so passengers that have to be rebooked are downgraded more often than not.
DL still has no slack and almost zero buffer in their schedule and staff allocation to absorb any issues. One delayed flights or cancellation can result in dozens more since pilots/FAs are frequently scheduled near or at their limit and close to timing out. So whats for flights quickly becomes sold out... and along with inept front line call center agents just makes the whole experience that much more miserable.
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Old Jun 16, 22, 6:47 pm
  #56  
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Originally Posted by spongenotbob View Post
This thread is overflowing with #JuniorityBenefit
Bingo. Somebody must be patting themselves at HQ for getting call center pickup times way down and saving money by hiring a bunch of new agents who have minimal knowledge and are unable to actually do anything. Even as a DM I now more often than not get an agent who can't do anything without a lengthy hold for ticketing or a supervisor.
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Old Jun 16, 22, 10:34 pm
  #57  
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Here's a random data point.

My parent's flight today was delayed 2.5 hours by not enough crew. Then they leave the gate, have to return due to mechanical. Then the mechanical issue is fixed but they have to go back to the gate and reboard everyone because two people left during the mechanical repairs and something something security / manifest / etc.

Left 4 hours 59 minutes late... half of it sitting on the plane. On the ATL -> SFO flights today, 1 of 7 cancelled, 1 of 7 had a 5 hours delay. Not great.
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Old Jun 17, 22, 3:34 am
  #58  
 
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The weekend if off to an early start this Friday morning. 225 canceled between Delta and Endeavor. Republic is a mess too. Once again book SkyWest if you can! They're sitting perfect.
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Old Jun 17, 22, 4:49 am
  #59  
 
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Originally Posted by DLASflyer View Post
The weekend if off to an early start this Friday morning. 225 canceled between Delta and Endeavor. Republic is a mess too. Once again book SkyWest if you can! They're sitting perfect.
Yes, summer storms in the East which often cause this. At DCA now, 25 cancellations on AA and 7 on DL already this morning. Yesterday, WN, AA, DL, G4, and UA all had delays over 30% systemwide. JetBlue had a whopping 56%
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Old Jun 17, 22, 5:07 am
  #60  
 
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Originally Posted by rylan View Post
Well here we go... my 1x daily direct flight out of BOS for tomorrow at 9:40am was canceled a couple hours ago. Obviously another DL crew/staffing issue.

Rebooking computer took me from F to a connection with first segment C+ in a middle seat, and main cabin with no seat on the second segment.
Spent well over an hour on the phone with an agent trying to get a seat for the 2nd flight, despite C+ seats being blocked but unassigned yet the agent and manager could not get it to work. Supervisor would not force/unblock seats and only offered to unblock a seat in the last row of Y. No thanks. Magically half an hour later one of the blocked C+ seats was then unblocked assigned to some other pax.

DL front line agents basically can't do anything now. Initial call was answered by someone in under 5 min, who couldn't resolve anything and even told me there were no other options despite flights being available in F. Hang up, call again... next agent saw flights with inventory but they'd have to wait for over an hour for a ticketing specialist... and the flight options in F were gone in 10-15 min.

Chat is beyond useless - tried that for something else before the cancellation, and got nowhere after being transferred to another dept and told wait time was 35 min, then 95 min and nothing happened.
Anyone remember the Delta of a couple of regimes ago when the last line of the customer service guidelines was "Do whatever you have to do to make it right for the customer!"
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