DL continues to weaken operationally (Summer 2022 Meltdown)
Jun 16, 22, 6:51 am
#46
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Join Date: Jul 2003
Posts: 19,171
Originally Posted by Orange County Commuter
Well that depends... is on flyertalk or the real world.
After all if anything happens to anyone on here it's a MAJOR issue but in the real world.
That said every airline and airport seems to be struggling this year. If you want stress free, problem free travel... probably should wait a year
After all if anything happens to anyone on here it's a MAJOR issue but in the real world.
That said every airline and airport seems to be struggling this year. If you want stress free, problem free travel... probably should wait a year
https://flightaware.com/live/cancelled/
https://flightaware.com/live/cancelled/yesterday
There certainly can be regional variations to these issues. The NYC area airports look to be going back to typical summertime delay/cancel issues due to congested/overlapping airspace and summer storm season. This is the first summer that they have gotten back nearly to pre-Covid flying levels (last summer, flying was still down substantially from pre-Covid levels).
Jun 16, 22, 6:52 am
#47
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Originally Posted by unitedbusiness
how could they issue you a voucher and NOT issue a voucher at the same time? I wouldn’t have left the issue unresolved until the vouchers printed
Jun 16, 22, 6:55 am
#48
Join Date: Jan 2022
Programs: DL, UA, AA (the airline)
Posts: 1,027
Originally Posted by KeithRedford
OK enough Delta bashing from me, none of the other airlines are any better so methinks this has to do with horrible HR departments that they never gutted.
Jun 16, 22, 7:14 am
#49
Join Date: Mar 2021
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Posts: 337
Originally Posted by MSPeconomist
I've been wondering about that too. I know sometimes airlines give vouchers for hotels that are full. Perhaps the meal voucher was good only for restaurants in the hotel that could not be booked.
Jun 16, 22, 7:56 am
#50
Join Date: Jul 2002
Location: Salt Lake City
Programs: DL PLAT and 2MM;AA EXP;MR GOLD;PC Gold
Posts: 515
It's not just cancellations, it's LENGHTY delays
that may cause one to miss a connecting flight. For example, in a couple of weeks, I have an ATL-AMS flight and I began looking at the performance from my originating city. Both Tu and We evening, I would not have made the connections.
Jun 16, 22, 4:44 pm
#51
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Join Date: Sep 2007
Location: BOS
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Well here we go... my 1x daily direct flight out of BOS for tomorrow at 9:40am was canceled a couple hours ago. Obviously another DL crew/staffing issue.
Rebooking computer took me from F to a connection with first segment C+ in a middle seat, and main cabin with no seat on the second segment.
Spent well over an hour on the phone with an agent trying to get a seat for the 2nd flight, despite C+ seats being blocked but unassigned yet the agent and manager could not get it to work. Supervisor would not force/unblock seats and only offered to unblock a seat in the last row of Y. No thanks. Magically half an hour later one of the blocked C+ seats was then unblocked assigned to some other pax.
DL front line agents basically can't do anything now. Initial call was answered by someone in under 5 min, who couldn't resolve anything and even told me there were no other options despite flights being available in F. Hang up, call again... next agent saw flights with inventory but they'd have to wait for over an hour for a ticketing specialist... and the flight options in F were gone in 10-15 min.
Chat is beyond useless - tried that for something else before the cancellation, and got nowhere after being transferred to another dept and told wait time was 35 min, then 95 min and nothing happened.
Rebooking computer took me from F to a connection with first segment C+ in a middle seat, and main cabin with no seat on the second segment.
Spent well over an hour on the phone with an agent trying to get a seat for the 2nd flight, despite C+ seats being blocked but unassigned yet the agent and manager could not get it to work. Supervisor would not force/unblock seats and only offered to unblock a seat in the last row of Y. No thanks. Magically half an hour later one of the blocked C+ seats was then unblocked assigned to some other pax.
DL front line agents basically can't do anything now. Initial call was answered by someone in under 5 min, who couldn't resolve anything and even told me there were no other options despite flights being available in F. Hang up, call again... next agent saw flights with inventory but they'd have to wait for over an hour for a ticketing specialist... and the flight options in F were gone in 10-15 min.
Chat is beyond useless - tried that for something else before the cancellation, and got nowhere after being transferred to another dept and told wait time was 35 min, then 95 min and nothing happened.
Jun 16, 22, 5:03 pm
#52
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 1,141
Originally Posted by coke cans and winglets
I’ve had more IRROPS this year than I have in the past 5+ combined but most of them were out of Delta’s control and I just got really unlucky with weather. The two I’ve had that were in their control was a maintenance delay requiring changing planes but they handled that situation well in my opinion and kept everyone well informed the whole time which made a huge difference in my eyes. The other one was due to pilots coming in on a delayed flight causing a 3.5hr delay and making me rebook on AA, that one I was not too pleased with.
I’ve had a bunch of IRROPS this week too. My JAX-JFK Sunday night was delayed an hour and some change due to weather. LGA-JAX Tuesday morning, we pushed on time then sat in line for takeoff for 55 minutes and had to get a new flight plan to avoid weather which ultimately put us into JAX 20 minutes late. Now I was supposed to fly JAX-LGA-YYZ today and I woke up to see JAX-LGA is delayed an hour and a half causing a misconnect due to thunderstorms in NYC. As I’m looking at alternates none of them are good then I see LGA-YYZ just got canceled. Called Delta and they managed to get me on WestJet from LGA-YYZ tonight so fingers crossed…
The grass is definitely not greener on the other side and especially so for me when most of my issues have been out of Delta’s control and I’ve just had really bad timing unfortunately.
I’ve had a bunch of IRROPS this week too. My JAX-JFK Sunday night was delayed an hour and some change due to weather. LGA-JAX Tuesday morning, we pushed on time then sat in line for takeoff for 55 minutes and had to get a new flight plan to avoid weather which ultimately put us into JAX 20 minutes late. Now I was supposed to fly JAX-LGA-YYZ today and I woke up to see JAX-LGA is delayed an hour and a half causing a misconnect due to thunderstorms in NYC. As I’m looking at alternates none of them are good then I see LGA-YYZ just got canceled. Called Delta and they managed to get me on WestJet from LGA-YYZ tonight so fingers crossed…
The grass is definitely not greener on the other side and especially so for me when most of my issues have been out of Delta’s control and I’ve just had really bad timing unfortunately.
Jun 16, 22, 5:07 pm
#53
Original Poster
Join Date: May 2011
Location: NYC (LGA, JFK), CT
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Originally Posted by rylan
Well here we go... my 1x daily direct flight out of BOS for tomorrow at 9:40am was canceled a couple hours ago. Obviously another DL crew/staffing issue.
Rebooking computer took me from F to a connection with first segment C+ in a middle seat, and main cabin with no seat on the second segment.
Spent well over an hour on the phone with an agent trying to get a seat for the 2nd flight, despite C+ seats being blocked but unassigned yet the agent and manager could not get it to work. Supervisor would not force/unblock seats and only offered to unblock a seat in the last row of Y. No thanks. Magically half an hour later one of the blocked C+ seats was then unblocked assigned to some other pax.
DL front line agents basically can't do anything now. Initial call was answered by someone in under 5 min, who couldn't resolve anything and even told me there were no other options despite flights being available in F. Hang up, call again... next agent saw flights with inventory but they'd have to wait for over an hour for a ticketing specialist... and the flight options in F were gone in 10-15 min.
Chat is beyond useless - tried that for something else before the cancellation, and got nowhere after being transferred to another dept and told wait time was 35 min, then 95 min and nothing happened.
Rebooking computer took me from F to a connection with first segment C+ in a middle seat, and main cabin with no seat on the second segment.
Spent well over an hour on the phone with an agent trying to get a seat for the 2nd flight, despite C+ seats being blocked but unassigned yet the agent and manager could not get it to work. Supervisor would not force/unblock seats and only offered to unblock a seat in the last row of Y. No thanks. Magically half an hour later one of the blocked C+ seats was then unblocked assigned to some other pax.
DL front line agents basically can't do anything now. Initial call was answered by someone in under 5 min, who couldn't resolve anything and even told me there were no other options despite flights being available in F. Hang up, call again... next agent saw flights with inventory but they'd have to wait for over an hour for a ticketing specialist... and the flight options in F were gone in 10-15 min.
Chat is beyond useless - tried that for something else before the cancellation, and got nowhere after being transferred to another dept and told wait time was 35 min, then 95 min and nothing happened.
Jun 16, 22, 6:45 pm
#55
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC
Posts: 13,813
Originally Posted by Adelphos
I have historically had no issue with “FCM.” But in your situation, it shows how it can really be a problem when flights are routinely cancelled and passengers have to take new routings (versus Delta pre-Covid, even this stuff was rarer). The new routings end up already sold out of F, so passengers that have to be rebooked are downgraded more often than not.
Jun 16, 22, 6:47 pm
#56
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Originally Posted by spongenotbob
This thread is overflowing with #JuniorityBenefit
Jun 16, 22, 10:34 pm
#57
Join Date: May 2014
Location: San Francisco
Posts: 226
Here's a random data point.
My parent's flight today was delayed 2.5 hours by not enough crew. Then they leave the gate, have to return due to mechanical. Then the mechanical issue is fixed but they have to go back to the gate and reboard everyone because two people left during the mechanical repairs and something something security / manifest / etc.
Left 4 hours 59 minutes late... half of it sitting on the plane. On the ATL -> SFO flights today, 1 of 7 cancelled, 1 of 7 had a 5 hours delay. Not great.
My parent's flight today was delayed 2.5 hours by not enough crew. Then they leave the gate, have to return due to mechanical. Then the mechanical issue is fixed but they have to go back to the gate and reboard everyone because two people left during the mechanical repairs and something something security / manifest / etc.
Left 4 hours 59 minutes late... half of it sitting on the plane. On the ATL -> SFO flights today, 1 of 7 cancelled, 1 of 7 had a 5 hours delay. Not great.
Jun 17, 22, 4:49 am
#59
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,185
Originally Posted by DLASflyer
The weekend if off to an early start this Friday morning. 225 canceled between Delta and Endeavor. Republic is a mess too. Once again book SkyWest if you can! They're sitting perfect.
Jun 17, 22, 5:07 am
#60
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,720
Originally Posted by rylan
Well here we go... my 1x daily direct flight out of BOS for tomorrow at 9:40am was canceled a couple hours ago. Obviously another DL crew/staffing issue.
Rebooking computer took me from F to a connection with first segment C+ in a middle seat, and main cabin with no seat on the second segment.
Spent well over an hour on the phone with an agent trying to get a seat for the 2nd flight, despite C+ seats being blocked but unassigned yet the agent and manager could not get it to work. Supervisor would not force/unblock seats and only offered to unblock a seat in the last row of Y. No thanks. Magically half an hour later one of the blocked C+ seats was then unblocked assigned to some other pax.
DL front line agents basically can't do anything now. Initial call was answered by someone in under 5 min, who couldn't resolve anything and even told me there were no other options despite flights being available in F. Hang up, call again... next agent saw flights with inventory but they'd have to wait for over an hour for a ticketing specialist... and the flight options in F were gone in 10-15 min.
Chat is beyond useless - tried that for something else before the cancellation, and got nowhere after being transferred to another dept and told wait time was 35 min, then 95 min and nothing happened.
Rebooking computer took me from F to a connection with first segment C+ in a middle seat, and main cabin with no seat on the second segment.
Spent well over an hour on the phone with an agent trying to get a seat for the 2nd flight, despite C+ seats being blocked but unassigned yet the agent and manager could not get it to work. Supervisor would not force/unblock seats and only offered to unblock a seat in the last row of Y. No thanks. Magically half an hour later one of the blocked C+ seats was then unblocked assigned to some other pax.
DL front line agents basically can't do anything now. Initial call was answered by someone in under 5 min, who couldn't resolve anything and even told me there were no other options despite flights being available in F. Hang up, call again... next agent saw flights with inventory but they'd have to wait for over an hour for a ticketing specialist... and the flight options in F were gone in 10-15 min.
Chat is beyond useless - tried that for something else before the cancellation, and got nowhere after being transferred to another dept and told wait time was 35 min, then 95 min and nothing happened.
