DL continues to weaken operationally (Summer 2022 Meltdown)
Jun 30, 22, 1:02 pm
#556
Join Date: May 2007
Location: ATL
Programs: Hilton Diamond, Marriott, AA, DL
Posts: 52
Originally Posted by unitedbusiness
This morning’s “apology” email from Bastian rings hollow… he doesn’t take ownership of all these disruptions, regurgitates plenty that we’ve heard before from his previous email(s) and the DL spin machine and doesn’t pinpoint any discernible action what DL is doing to significantly improve summer ops, in fact, foresees more IRROPs occurring over the summer.
I am so frustrated at the current state of DL leadership and operations.
I am so frustrated at the current state of DL leadership and operations.
Neither of us received an apology email...
Jun 30, 22, 1:10 pm
#557
Join Date: Dec 2014
Location: BOS/SIN
Programs: Amtrak Select Plus, B6 Mosaic, DL Gold, OZ Diamond Plus
Posts: 1,423
Originally Posted by rylan
Just noticed - DL9979 ATL-BOS appears to be a ferry for a A330. Anyone know what this is being used for/going to? Assume one of the BOS departures intl departures this evening.
Jun 30, 22, 1:39 pm
#558
Join Date: Jun 2013
Programs: DL Diamond, Aeroplan Elite 75K
Posts: 1,978
Originally Posted by KenH_Atlanta
Apology email? My wife and I have been SkyMiles members for decades. Not elites but regular customers. DL cancelled our SEA-ATL flight this past Sunday and stranded us overnight at personal expense of $600. We were denied hotel/food vouchers and told to fend for ourselves. Booked the next day on a three-leg SEA-BOI-SLC-ATL flight that lasted about 14 hours. Lost our two checked bags (we found them later at the lost baggage office and manually rechecked them ourselves for the replacement flights).
Neither of us received an apology email...
Neither of us received an apology email...
Just because agents don't provide compensation doesn't mean Delta won't in the end. A polite, concise letter after the fact can yield a positive outcome.
Jun 30, 22, 1:43 pm
#559
Join Date: May 2007
Location: ATL
Programs: Hilton Diamond, Marriott, AA, DL
Posts: 52
Thanks, I have already done that per instructions from an online chat agent. Sadly, I understand that it will takes weeks or months and may or may not compensate us for the complete expenses for hotel/dinner.
Jun 30, 22, 1:51 pm
#560
Join Date: Nov 2009
Posts: 1,528
Originally Posted by klm617
The problem is Delta has created a network where it's very difficult to make connections at other hubs because they have pared down their operations so much and made Atlanta the only efficient hub to get in and out of in a timely manner.
Jun 30, 22, 3:30 pm
#561
Join Date: Jun 2021
Programs: DL Diamond, UA Gold, Marriott Ambassador, Hyatt Globalist
Posts: 108
On a flight that is now 40 minutes delayed after on-time boarding due to a "ticketing issue" for some high profile customer. First class is full so not sure where this high profile customer is sitting.
Ridiculius
Ridiculius
Jun 30, 22, 4:14 pm
#562
Join Date: Sep 2012
Posts: 1,091
I'll be the contrarian for once. Having just dealt with 36 hours of the clownshow of incompetence and buffoonery that is Air France right now, Delta seems like a finely-tuned, well-oiled machine in comparison.
At least most Delta employees actually do care and have an interest in making things right. Many of them going way above board. You'll find NONE of that at AF (and many other carriers).
At least most Delta employees actually do care and have an interest in making things right. Many of them going way above board. You'll find NONE of that at AF (and many other carriers).
Jun 30, 22, 4:20 pm
#563
Join Date: Jun 2013
Programs: DL Diamond, Aeroplan Elite 75K
Posts: 1,978
Jun 30, 22, 5:23 pm
#565
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 422
Originally Posted by Yaddablahblah
An appropriate plan would be
1. Belmont
2. Aqueduct
3. Profit
4. Fly private out of Teterboro
1. Belmont
2. Aqueduct
3. Profit
4. Fly private out of Teterboro
if you’re stuck long enough, you could take a train up to Saratoga for the start of racing up there🙄
Jun 30, 22, 5:45 pm
#566
Join Date: May 2016
Location: Brooklyn, NY
Programs: DL, UA, Marriott, Hilton, IHG
Posts: 78
Sitting here at the JFK Sky Club watching my outbound plane sit at a remote stand while our gate is occupied by another plane that arrived on time two hours ago and still hasn’t been towed to a remote stand. Just a perfect encapsulation of the state of things right now — even when everything else goes right, there’s always *something* to screw things up. Gotta feel for the flight crew, who’s been standing in the vestibule of our gate for something close to an hour waiting for our plane.
The plane occupying our gate just got towed away as I type this — 20 minutes before our scheduled departure.
Godspeed to everyone flying this weekend.
The plane occupying our gate just got towed away as I type this — 20 minutes before our scheduled departure.
Godspeed to everyone flying this weekend.
Jun 30, 22, 6:03 pm
#567
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC
Posts: 13,813
Cancellations for Friday starting to mount now... DL takes the lead with 20 already, ahead of American who 'only' has 17.
Remember - your tax dollars hard at work!
Remember - your tax dollars hard at work!
Jun 30, 22, 6:22 pm
#568
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 1,141
Originally Posted by rylan
Cancellations for Friday starting to mount now... DL takes the lead with 20 already, ahead of American who 'only' has 17.
Remember - your tax dollars hard at work!
Remember - your tax dollars hard at work!
Jun 30, 22, 6:41 pm
#569
Join Date: Jun 1999
Location: NYC/LA
Programs: AA Plat Pro, IHG Spire Amb/Kimpton IC, Hilton Diamond
Posts: 5,688
Originally Posted by dls25
The pattern has been AA sucks midweek while DL on sucks on weekends, especially holiday weekends. ŔA managing to get it together around holidays/weekends is a large part of why their operational failures have not gotten the media attention that DL has.
