cubeman

Yep this is exactly the problem. I flew to the mid-west quite a bit last year and with a couple of hiccups it meant a short layover in DTW or MSP before back to NY. There was always something within the same day or very next morning. Now if you don't bum rush the desk because the app says "sorry cant do anything" you'll hear that you are now 3 days out for a flight because there's only what? 3 or 4 outbound's out of MKE now. I'm not blaming Delta for weather, but the fact is they need to consider that if one flight gets canceled it literally blows up the rest of the week is a problem since now 80 people need to be divided up among 4 to 8 flights that already are almost full across the next few days. One option they did provide me for an early morning next day was 2 layovers and 9 hours of flight time. Crazy.

I assume when vouchers do become more expensive we'll see the return of more alternative routes.

Bradhattan

Would it help if DL and others, limited number of flights (e.g. 3 each day from XXX to XXX instead of 5 per day) at 330 days through 150 (my random choice of time) days out, then add in flights as demand increases? It seems I have a thousand choices 10 months out, then crap as a result of changes/cancellations close in.

Just curious, no established belief.

Adam1222

Yes, that was the relevant day for this thread, which was an anecdote about a single Passengers experience with delays on a single day.

Adelphos

When multiple passengers report issues across a number of days / weeks / months, and these same passengers had few issues a couple of years ago, it’s not insignificant

Speech99

I agree it's not operational, but as a person commented above, it is a marketing problem. Delta sold themselves as a step above the other US carriers for years. They still charge for it, but do not deliver the product anymore. And have not for some time. Basic Economy to Comfort Plus, and even Premium Comfort on a recent international flight, are all the same. THAT, is a marketing failure.

jrl767

wait until mid July — DL1681 will be a 75S

unitedbusiness

how could they issue you a voucher and NOT issue a voucher at the same time? I wouldn’t have left the issue unresolved until the vouchers printed

Holometer3D

Yes, Delta's operational reliability is not what it used to be in 2019. But I don't know that we have the data to conclude that it has deteriorated more significantly (relative to their respective 2019 metrics) than other airlines.

For what it's worth, WalletHub and the Wall Street Journal both ranked Delta #1 in operational reliability after independently analyzing Dept. of Transportation data from the past year.

https://wallethub.com/edu/best-airlines/20916

https://www.wsj.com/articles/the-bes...21-11643374802

Pretzelsandpeanuts

They really are bad, I had a supervisor on Twitter tell me they farmed out a lot of it overseas and they are awful

Adam1222

No, it's still anecdotes and selective memory.

RFDMinnesota

They had farther to fall.

But experience is relative. Perception is reality. All that jazz.

shoodawg

All these examples of declines in operations and services can be linked to the US CEO's desire to maximize EBITDA full stop. It's only going to get worse.

demkr

I think I've had more non-weather related delays this Spring on DL than I've had in maybe the past several years.

The biggest frustration in 2022 for me has been lack of route frequency so if there's a significant delay a reroute is next to impossible

There's definitely been a deterioration in one of DL's biggest historical strengths (reliability) IME

Orange County Commuter

Well that depends... is on flyertalk or the real world.

After all if anything happens to anyone on here it's a MAJOR issue but in the real world.

That said every airline and airport seems to be struggling this year. If you want stress free, problem free travel... probably should wait a year

coke cans and winglets

I’ve had more IRROPS this year than I have in the past 5+ combined but most of them were out of Delta’s control and I just got really unlucky with weather. The two I’ve had that were in their control was a maintenance delay requiring changing planes but they handled that situation well in my opinion and kept everyone well informed the whole time which made a huge difference in my eyes. The other one was due to pilots coming in on a delayed flight causing a 3.5hr delay and making me rebook on AA, that one I was not too pleased with.

I’ve had a bunch of IRROPS this week too. My JAX-JFK Sunday night was delayed an hour and some change due to weather. LGA-JAX Tuesday morning, we pushed on time then sat in line for takeoff for 55 minutes and had to get a new flight plan to avoid weather which ultimately put us into JAX 20 minutes late. Now I was supposed to fly JAX-LGA-YYZ today and I woke up to see JAX-LGA is delayed an hour and a half causing a misconnect due to thunderstorms in NYC. As I’m looking at alternates none of them are good then I see LGA-YYZ just got canceled. Called Delta and they managed to get me on WestJet from LGA-YYZ tonight so fingers crossed…

The grass is definitely not greener on the other side and especially so for me when most of my issues have been out of Delta’s control and I’ve just had really bad timing unfortunately.