Adelphos

Come on, man - Delta has been having an objectively worse time versus US peers recently:

Bear96

Non sequitur. Read the article I was commenting on, which was not about any specific airline.

dls25

Would it make you feel better if it were called a the Great Travel Tribulation?

Goodoldflyer

Without an explanation, that picture doesn't demonstrate much. What time period is it for?

nk15

AKA “Sunday” in DL.

DenverBrian

It would make me feel better if the media didn't constantly look for clickbait words to use in their headlines. The media's objective is to make everyone feel bad and have anxiety, so every poor travel day is a meltdown, or Armageddon, or a disaster, or a perfect storm, or "massive," or...

MSPeconomist

Saturday's LHR-MSP closed the door a bit early and then was delayed by ATC for about a half hour. The suggestion was that there weren't enough ATC employees working to handle more flights, but I don't know whether this was the reason. Weather around London looked fine, although there were some mid-Atlantic bumps. We arrived a bit early.

lindros2

Oh, like Forbes does - Gordon Kelly.

Mr. "Nasty Surprise"

DLASflyer

Looks like percent canceled globally yesterday. Delta and Delta-owned Endeavor are among the worst in the world.

navi_jen

You know what, that's why we live in a capitalist society. If you don't like the company or it's product take your money elsewhere. Or drive.

belynch

I'm at the tail end of a status match from UA1K to DL. On-board hard and soft product is consistently light years ahead of UA. DL hubs, for the most part, are better than their UA equivalents.

Last week I got caught in ATL on the Thurs evening "meltdown" and the subsequent attempts at service recovery. What I witnessed and experienced was nothing short of shocking. Lines were, without hyperbole, hundreds of people deep and staffed with only 2 people. Phone lines were hour + wait time for PMs and the chat service via the app might as well be turned off its so ineffective.

Here's where UA runs circles around DL -- the DL app was completely useless in self-service re-accommodation. The app was proposing to get me into an alternate airport on Sunday (!!) yet I could purchase a ticket to my actual destination for Friday evening (which I ended-up doing and then standing by for a earlier flight). If half the people standing in line or waiting in a phone queue could have rebooked via self-service options the service recovery would have been a thousand times better experience for everyone. For anyone that's never flown UA and used their app then you have no idea that DL is living in like 2007 with technology. It's bad.

Final note: seat mate on my flight out on Friday was a handicapped elderly woman. She slept on the ground in ATL Thursday night because she thought that was her only option. She wasn't feeling great and went to the lav before pushback. When the FAs realized she was still there as we pushed back they berated her, insulted her, and threatened her. We returned to the gate and offloaded her.

Zero compassion. Zero humanity. Zero reflection that DL caused her issues.
Is that a travel apocalypse? For that woman it absolutely was.

Lux Flyer

Chat can be a horribly inefficient method of providing customer support compared to phone support. Either the agent is tied up handling one chat with variable response times from the customer depending how engaged they are with the chat function (kills productivity), it times out after a period of no response and then routes to a new agent when the customer replies again (requiring the new agent to review the record/familiarize themselves with what has been already discussed wasting productivity), or you have an agent trying to manage multiple chats at once to keep productivity up (and keep them busy while waiting for the customer to reply to the chat again). Now tell me more about how much of a problem you have with the agents providing support as it is, now you want them to try managing multiple, completely unrelated reservations at once, that is a disaster waiting to happen.

Among a multitude of issues, ATC staffing is contributing to the problems in the NYC area (and elsehwere across the country), and was an issue Saturday afternoon/evening.
From the 6/18 operational plan: https://www.fly.faa.gov/adv/adv_othe...eDate=06/18/22
Interestingly they specifically call out the EWR area, but N90 is the NY TRACON, so while staffing may have predominantly impacted the EWR area of N90, staffing issues there would also impact the other areas it provides services to (JFK & LGA)For what it's worth, only expect it to get worse as ATC has said they will face increasing staffing challenges throughout the summer months.

Wow, who bribed MSN to leave the disaster known as Newark/New York out of that list.

One day doesn't tell the story of a month. AA has cancelled 1% more flights then DL MTD, and up until this weekend, UA had also cancelled more flights. Currently UA is only ahead of DL by ~0.3% MTD.

This weekend was a disaster for anyone operating out of the NY, Boston and DC areas. Staffing/weather blew things up starting on Thursday and it just carried through the entire weekend. Flights were full and most rebookings were for routings taking 1+ days to get people to their destination since everything is booked to capacity.

DenverBrian

Actually, we live in a social society. If we don't like the company or its product - we complain. Often. Over increasingly smaller issues.

This is a very American trait, though I think Europeans are right there with us.

silverthief2

Same here. I suppose there aren't as many online reports given when the flights occur as scheduled, but here we are. Yes, it was a rough travel day systemwide, but MSP was having a very sleepy Armageddon, if that's what we are calling it.

DiverDave

Was your new flight overbooked? My understanding is the app won't rebook you onto a flight that is already overbooked. And that generally an agent won't do that either. Some have success buying the new flight and then getting it refunded later.

Don't know about UAL, maybe you can provide that information....

David