Automated Meal and Hotel Voucher for service recovery (Consolidated)
Jun 15, 2022, 8:39 pm
#16
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,259
Got the hotel text last month when we were in danger of a misconnect in ATL due to a mechanical. There was a significant list of them with some like the Gateway Marriott complex labeled as ‘something like Premium’.
We made the flight so I didn’t click through but I am curious about the Premium tag- is there a copay? We’re only certain elite levels given access to those?
We made the flight so I didn’t click through but I am curious about the Premium tag- is there a copay? We’re only certain elite levels given access to those?
Jun 15, 2022, 8:49 pm
#17
Join Date: Dec 2009
Programs: Hilton Diamond Hyatt Globalist
Posts: 1,180
Jun 15, 2022, 9:47 pm
#18
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Nice. This is new then,I remember either CoC or the policy specifically excluded costs when at "home."
Jun 17, 2022, 5:22 pm
#20
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,542
I missed this whole reply thread - sorry.
My point is that my flight from EWR >>> ATL was delayed (the whole day was messed up), and I got the voucher - while enroute to Atlanta - for a hotel *IN Atlanta.
Where I live.
My point is that my flight from EWR >>> ATL was delayed (the whole day was messed up), and I got the voucher - while enroute to Atlanta - for a hotel *IN Atlanta.
Where I live.
Jun 18, 2022, 9:27 am
#23
Join Date: Mar 2021
Posts: 237
I recall one of the agents telling me about how IT was working on providing the ability for Diamonds (and other eligible customers) to get a hotel booked via the app, instead of having an agent wait on the phone for authorization. I believe this also includes weather related delays as well for Diamonds. This was earlier during the year where I was stuck in LGA for two days due to snow storms.
Jun 10, 2023, 3:11 pm
#24
Join Date: Dec 2010
Location: LAX/VNY (Hometown: CAK)
Programs: Hyatt Explorist, IHG Platinum, Bonvoy Gold, Regal Diamond
Posts: 743
Today I received a text with a $15 meal voucher for a 3+ hour delay JFK-BOS. I was able to use the app and rebook myself EWR-BOS, arriving around the original schedule, but I still got the meal voucher at around 5 PM. I've seen scattered reports that since it's technically a credit card, you can use it to reload food apps, like Starbucks or Chick-fil-A. As always, YMMV.
Jun 11, 2023, 8:58 am
#25
Join Date: Jul 2022
Posts: 832
Never thought of that. I got one of these vouchers this morning for a delay, and I just successfully reloaded Starbucks with it.
Jun 11, 2023, 9:32 am
#26
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
not a major issue, but if you use it at say 2 or morr vendors, you could have issue getting to authorize.
Jun 11, 2023, 10:54 am
#27
Join Date: Jun 2003
Location: New York, NY
Posts: 467
I was scheduled to fly from PBI-LGA yesterday and the flight got delayed by over an hour. I caught the delay in the morning and called Delta to change my flight to JFK, which they did. When I got to the airport, I received a text message that the flight was delayed with the $15 meal voucher. I made sure that the JFK flight wasn't delayed, which it wasn't. So even though I changed flights, I still received the meal voucher from the initial delayed flight. Fun times!
