Adelphos

Arrival access has long been available for anyone with access to SkyClubs

Zorak

I'm guessing the big red arc around NYC might be relevant

Mhyduchak

At Detroit now. A43 club had a banner that says it’s at capacity but I just walked around it and into the club. I asked the 3 dragons if they were getting the signs like ATL and they all looked at me like I had two heads! Showed them a picture of said signs and they were very amused.



Line for A38 Club gets long but it moves quick. Why anyone would go there is beyond me (besides showers)

Also looks like there was a stern talk being given by the catering lead, hope that guy got off easy.

Ascii

There were only a handful of canceled and delayed flights on the board when I was there. The 'misery map' above was posted after I arrived at my destination. Nothing seemed out of the ordinary, truly. I don't really think that was the issue. The Need Help line in the terminal was about as long as the line in the SC for help. There was no obvious congestion in the terminal or at security. The line to enter the SC was longer than the line at ticketing check-in, and security for PreCheck, SkyPriority, and Clear by quite a bit. The line for regular TSA was longer, but one of the shorter lines I've seen at LGA. I think the bigger issue is selling more access than the capacity than they actually have. Note that they also closed the other SC by the 60s gates.

Maybe this is unrealistic, but my expectation would be that the largest SC could handle the relatively minor travel delays happening today. To be clear, I am a HUGE Delta fan and have persuaded many friends and colleagues to move their travel to DL. But, I am very concerned by the devaluation of the SCs that is happening throughout the country (not just as LGA due to the delays today). I am concerned because of the impact on my travel and that of those I have brought to DL.

Ascii

It was not standing room only -- seats available but hard to find. When we left the line was even longer and they were letting one person in for every one person leaving.

I was shocked, honestly, given all the talk of the size. I actually did a double take to see if I was at the entry for one of the old SCs by mistake. By the way, I recall some mention of perhaps not all of the new SC being open. Does anyone know how much bigger it will be when the rest opens? (I know the SkyDeck isn't there yet -- so unsure how much more room there will be.)

Adelphos

I think it should expand by around 10,000 Sq ft when everything is open.

The issue is that Delta had three SkyClubs at LGA (two in C if I recall, 1 in D). Now both in C are closed, and D is closing soon. Same issue at LAX - Delta earlier this year had two SkyClubs there, and both could get crowded. Opening the largest SkyClubs in the system at these airports can help - but maybe they should keep all of the other clubs open too (especially at those clubs are closer to gates)? Honestly, Delta is pretty conservative with capacity in general, but they should expand club space by 50% or more in a lot
of these busy airports

S.R

Was there on Friday, I'm not a regular DL flyer but switched my Friday flight to DL (and the horrible A220 F) to check out the new terminal/SC. No line to enter around 1:30 but the lounge was crowded. Long lines for the bar, crowding around the food areas, etc. There were definitely seats available but it took some walking around. After hearing everything about the size of this lounge, it wasn't as large as I expected. Maybe once the expansion opens.
Definitely prefer Admirals Clubs in general which are much less crowded even in hubs.

jamesteroh

They should use these clubs for a backup during peak travel time. I remember right after the merger they would use the old NW Worldclub for a back up in the late afternoon for international passengers.

I wish they would put in a priority line for diamonds and Delta one at skyclubs at LAX, FLL and LGA where they tend to be at capacity.

defrosted

Been avoiding this thread. Just read it.

As someone that isn't 360, diamond or Delta One, I am glad they are letting those people in first. I get they have to limit access at peak times and putting myself in the shoes of big spender customers I would be annoyed if I spent large coin on a Delta One ticket and had to wait in line for the club. I may not like it but I completely get it.

Interesting all the people saying their membership is useless and they are just going to get a card, or if they have a card they are canceling it. Almost sounds like this is all going according to plan. Net decrease in people with access while shifting the membership people to the arguably more profitable credit cards. Considering they can't just make space appear instantly, this seems like the next best plan to deal with crowding.

jiburi

I doubt reducing SkyClub membership is the reason for over-crowding. Rather, I believe it's Delta's lack of control of minting new American Express cards. If one elect to obtaining Amex card from the current SkyClub membership, net reduction is zero.

The only way of reducing some crowding is re-labeling some Skyclub to Delta One Lounges thereby limiting access to only select premium passengers, and continue the crowding at some of the remaining SkyClub. This is the playbook by United when they switched some United Club to Polaris. United Clubs still have crowding, while Polaris has much calm presence.

Jiburi

jamesteroh

The United Clubs don't have nearly the crowding problem that the Delta clubs do. I'd love to see D1 lounges, but maybe this way makes more sense. They don't have to build new clubs this way, and they are keeping their D1 customers and Diamonds happy by giving them priority while not keeping them waiting and AmEx can sell all the memberships they want and if there is a wait those AmEx customers who only fly Delta once or twice a year won't take priority over Delta's highest profit customers.

Dawgfan6291

no it isn't.
The real option is expanding club space at the hubs, which is generally where Delta has the most issues. Simply reducing the club space in the hubs will only make things worse.

TigerInAir

With what staff would this be accomplished? Having flex space requires flex staff. That's nearly impossible especially when everyone wants to eat, drink, and forget how to use a trash can or return a glass to the bar (let alone tip!). It's 6 AM in Atlanta and the club on T is jampacked with empty plates and glasses on at least a third of the tables.

Gertjaars

I cut the line today!

GM

Walked behind the signs 😎

Adam1222

A shame that customers would be so selfish. Next people will complain that staff should be diverted to monitor the line to ensure no self-upgrades like this.
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