DL says I was not on a flight that I was definitely on
#1
Original Poster
Join Date: Apr 2004
Location: NYC
Programs: DL Diamond, AA Gold
Posts: 152
DL says I was not on a flight that I was definitely on
So this is a new one. A flight I took 2.5 weeks ago hadn't posted yet, so I called today and they told me it was because I was a no-show. This was the outbound flight of a round-trip award ticket. The return posted normally. When I look at the receipt online it indeed shows the first segment as "OPEN". The rep called multiple departments who all said I wasn't on the manifest, so I wasn't on the flight, but.....I was on that flight. I just want to get the MQDs for it, but I'm at a loss for what I can do at this point. Curious if anyone has any ideas.
#2
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,624
So this is a new one. A flight I took 2.5 weeks ago hadn't posted yet, so I called today and they told me it was because I was a no-show. This was the outbound flight of a round-trip award ticket. The return posted normally. When I look at the receipt online it indeed shows the first segment as "OPEN". The rep called multiple departments who all said I wasn't on the manifest, so I wasn't on the flight, but.....I was on that flight. I just want to get the MQDs for it, but I'm at a loss for what I can do at this point. Curious if anyone has any ideas.
#4
Join Date: Nov 2007
Location: SJC (formerly CHI and STL)
Programs: AS, DL, AA, UA, WN
Posts: 1,012
You could try to point out the fact that Delta would've canceled your return ticket had you not boarded the outbound, but per their own records, they have given you credit in acknowledgement of flying the return.
#8
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,492
I had this happen, but it was on the return trip rather than the outbound. The scanner at the airport wasn't working, so the GA handwrote everyone's name and seat number on paper to get us on board. We were delayed about 2 hours so they could submit a manifest manually, and of course my miles never posted (treated as no show). I just submitted a scanned copy of my BP and bag receipts on the website and the credit was there in a few days.
#9
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You can check a bag and still no show the flight. The bag is supposed to be removed for international (but not domestic) as there's a security concern that the person could have deliberately missed the flight.
Other indirect evidence that at least helps to establish that OP was at the airport would be a receipt from an airport purchase, a rental car receipt, a receipt for airport transportation (at either end), etc.
If OP entered a SkyClub, DL should have that data.
Other indirect evidence that at least helps to establish that OP was at the airport would be a receipt from an airport purchase, a rental car receipt, a receipt for airport transportation (at either end), etc.
If OP entered a SkyClub, DL should have that data.
#10
Original Poster
Join Date: Apr 2004
Location: NYC
Programs: DL Diamond, AA Gold
Posts: 152
Also, this was an international flight (JFK-SXM), so I would have expected some other problem to come up because of this. I guess Saint Martin is just chill about this type of thing, lol?
#11
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Join Date: Sep 2003
Location: San Antonio
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Likely the agent isn't looking at the reservation. They're looking simply at the ticket, it says OPEN, and concluding you didn't fly. Nowadays miles post based off the ticket. Thus they likely don't know hpw/aren't trained to look at reservations system. I'm betting it shows you onboard. For whatever reason (IRROP, computer hiccup, etc) the flight coupon for that flight segment remained OPEN instead of closing.
if you hadn't boarded, the reservation (not the ticket) would have auto canceled all remaining segments.
Was there IRROP/SDC/SDS/something out of ordinary that happened?
if you hadn't boarded, the reservation (not the ticket) would have auto canceled all remaining segments.
Was there IRROP/SDC/SDS/something out of ordinary that happened?
#13
Original Poster
Join Date: Apr 2004
Location: NYC
Programs: DL Diamond, AA Gold
Posts: 152
Likely the agent isn't looking at the reservation. They're looking simply at the ticket, it says OPEN, and concluding you didn't fly. Nowadays miles post based off the ticket. Thus they likely don't know hpw/aren't trained to look at reservations system. I'm betting it shows you onboard. For whatever reason (IRROP, computer hiccup, etc) the flight coupon for that flight segment remained OPEN instead of closing.
if you hadn't boarded, the reservation (not the ticket) would have auto canceled all remaining segments.
Was there IRROP/SDC/SDS/something out of ordinary that happened?
if you hadn't boarded, the reservation (not the ticket) would have auto canceled all remaining segments.
Was there IRROP/SDC/SDS/something out of ordinary that happened?
Thanks to everyone for the advice...fingers crossed.
#14
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 1,929
Tell them you'd be more than willing to file a complaint with the FAA since the flight manifest was wrong. I doubt this is actually the case though. Can phone agents even see the flight manifest?
#15
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