DL.com says upgrade space available, agent says no?
May 2, 22, 7:04 pm
#1
Original Poster
Join Date: Aug 2018
Location: SEA
Programs: DL DM
Posts: 279
DL.com says upgrade space available, agent says no?
I booked SEA-MSP-AMS June 8th (DL 1620 , DL 164) using I believe K class and 65,000 miles. DL.com shows GUC upgrade space to First and D1 available. Agent was only able to clear into D1. F class on SEA-MSP is now showing as $700-ish or additional 70,000-ish miles.
Should the F space have cleared as well since it showed available on DL.com? I don't really want to spend double miles for the outbound to clear in F..
Should the F space have cleared as well since it showed available on DL.com? I don't really want to spend double miles for the outbound to clear in F..
May 2, 22, 8:23 pm
#2
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,454
I booked SEA-MSP-AMS June 8th (DL 1620 , DL 164) using I believe K class and 65,000 miles. DL.com shows GUC upgrade space to First and D1 available. Agent was only able to clear into D1. F class on SEA-MSP is now showing as $700-ish or additional 70,000-ish miles.
Should the F space have cleared as well since it showed available on DL.com? I don't really want to spend double miles for the outbound to clear in F..
Should the F space have cleared as well since it showed available on DL.com? I don't really want to spend double miles for the outbound to clear in F..
May 2, 22, 9:22 pm
#3
Original Poster
Join Date: Aug 2018
Location: SEA
Programs: DL DM
Posts: 279
Previous threads suggest that dl.com upgrade availability should apply to both GUC and mileage upgrade.
May 2, 22, 9:58 pm
#5
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Plat, Hyatt Glob, invol FT beta tester
Posts: 18,320
Mileage upgrades have been eliminated on purely domestic itineraries; if that also means they're not available even for domestic connections that are part of an international itinerary, then your experience would make sense. But I am just musing out loud, don't have any actual info...
May 2, 22, 10:37 pm
#6
Original Poster
Join Date: Aug 2018
Location: SEA
Programs: DL DM
Posts: 279
This is cute. An agent responded over text. That assurance must be solid!!
"Hi xxxx, upon checking here for the Gold Medallion member the clearing time for the first class seats will be 72 hours before the departure date. No worries as upon checking on the reservation, I assure that XXXX will be flying first class."
"Hi xxxx, upon checking here for the Gold Medallion member the clearing time for the first class seats will be 72 hours before the departure date. No worries as upon checking on the reservation, I assure that XXXX will be flying first class."
Last edited by pulpfiction78; May 2, 22 at 11:21 pm
May 2, 22, 11:29 pm
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,355
This is cute. An agent responded over text. That assurance must be solid!!
"Hi xxxx, upon checking here for the Gold Medallion member the clearing time for the first class seats will be 72 hours before the departure date. No worries as upon checking on the reservation, I assure that XXXX will be flying first class."
"Hi xxxx, upon checking here for the Gold Medallion member the clearing time for the first class seats will be 72 hours before the departure date. No worries as upon checking on the reservation, I assure that XXXX will be flying first class."
Nowadays, not so much.
May 3, 22, 3:20 am
#9
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,355
May 3, 22, 10:08 am
#10
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,111
May 3, 22, 2:27 pm
#11
Original Poster
Join Date: Aug 2018
Location: SEA
Programs: DL DM
Posts: 279
Waited on hold for an hour today while the agent tried to escalate. Response continues to be: no upgrade. "No fare class available for upgrade"
My only guess is that in between me seeing the F availability and the agent making the booking, the agent missed F not being available even while telling me it was.
F upgrade SEA-MSP right now is $900 or 90,000 miles. Geeeez.
Is it perhaps interesting that the 65k upgrade cleared to D1 Suite from K class? In other words bypassing PS.
My only guess is that in between me seeing the F availability and the agent making the booking, the agent missed F not being available even while telling me it was.
F upgrade SEA-MSP right now is $900 or 90,000 miles. Geeeez.
Is it perhaps interesting that the 65k upgrade cleared to D1 Suite from K class? In other words bypassing PS.
May 3, 22, 2:50 pm
#12
Join Date: Aug 2021
Programs: Delta SkyMiles | Platinum
Posts: 179
How do Mileage Upgrades like this work? What base fare class is needed for a 65,000 mile D1 upgrade? And how to you ask an agent to confirm this?
May 3, 22, 3:01 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,111
AFAIK there are mileage upgrade awards from PS to D1 and also mileage upgrade awards, for more miles, from certain (not deep discount) coach fares from coach to D1. IIRC K is the lowest coach fare that can be upgraded this way.
May 3, 22, 3:04 pm
#14
Join Date: Dec 2018
Location: YYZ, SFO
Programs: DL Diamond, UA Platinum, OZ Diamond, AC Prestige25K
Posts: 128
Is this referenced on DL.com anywhere? Don't see it referenced here: https://www.delta.com/us/en/skymiles...rades-and-more. the "MUA" I'm used to seeing - the one where you just select on the seat map - does not apply to multiple segments or legs, just a single flight.
May 3, 22, 3:06 pm
#15
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,111
Is this referenced on DL.com anywhere? Don't see it referenced here: https://www.delta.com/us/en/skymiles...rades-and-more. the "MUA" I'm used to seeing - the one where you just select on the seat map - does not apply to multiple segments or legs, just a single flight.
