Downgraded when making a flight / second segment change online
Apr 19, 2022, 11:03 am
#1
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Downgraded when making a flight / second segment change online
I could vent but what's the point? FYI then --
Just made a change to the second segment of a trip where we upgraded at T-7d, using the automated online system. Lost the upgrade on the first segment on change.
Only the second time I've had the online system actually work, so...
Just made a change to the second segment of a trip where we upgraded at T-7d, using the automated online system. Lost the upgrade on the first segment on change.
Only the second time I've had the online system actually work, so...
Last edited by kthomas; Apr 19, 2022 at 11:26 am
Apr 19, 2022, 11:11 am
#2
Join Date: Aug 2017
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So just to be clear, you changed segment 2 that you were already upgraded on and lost the upgrade on segment 2?
Hasn’t that been the case always and forever?
Or are you saying you lost segment 1 upgrade as well?
Hasn’t that been the case always and forever?
Or are you saying you lost segment 1 upgrade as well?
Apr 19, 2022, 11:25 am
#3
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. Edited above to clarify.
Last edited by kthomas; Apr 19, 2022 at 11:55 am
Apr 19, 2022, 1:14 pm
#5
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Is this SDC or rebooking flights? Unless SDC, this was correct.
Apr 19, 2022, 2:16 pm
#6
Join Date: Mar 2002
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I could vent but what's the point? FYI then --
Just made a change to the second segment of a trip where we upgraded at T-7d, using the automated online system. Lost the upgrade on the first segment on change.
Only the second time I've had the online system actually work, so...
Just made a change to the second segment of a trip where we upgraded at T-7d, using the automated online system. Lost the upgrade on the first segment on change.
Only the second time I've had the online system actually work, so...
The first question if it is a Yes, then I would be asking if that second flight is part of the first fare component? If it is....then the whole ticket would be re-fared at current fares and upgrades would be lost, as it is in a way the same as a new purchase.
If the second question is Yes and first question is NO, then the outbound should not be affected, which means the upgrade should not be lost.
Jwhuffman
Apr 19, 2022, 2:26 pm
#7
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Correct in what way? It has never happened before with changes done manually.
Practically, I doubt that this would affect many people as in most circumstances, you will move back to the top of the upgrade list unless someone higher in the pecking order books at the last minute or someone buys the seat (a good thing, iMHO). OTOH, mistakes happen all the time especially from non-US start points.
The chat agent I reached said this was due to the itinerary being repriced/reissued in a higher fare class, but said agent also referred to the first segment as 'outbound' and the second segment as the "return." Go figure.
Practically, I doubt that this would affect many people as in most circumstances, you will move back to the top of the upgrade list unless someone higher in the pecking order books at the last minute or someone buys the seat (a good thing, iMHO). OTOH, mistakes happen all the time especially from non-US start points.
The chat agent I reached said this was due to the itinerary being repriced/reissued in a higher fare class, but said agent also referred to the first segment as 'outbound' and the second segment as the "return." Go figure.
Apr 19, 2022, 2:35 pm
#8
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The first question if it is a Yes, then I would be asking if that second flight is part of the first fare component? If it is....then the whole ticket would be re-fared at current fares and upgrades would be lost,
In the end, whatever the backend systems are, taking PAX out of existing confirmed seats is counter-intuitive, dumb, and fails the "should not happen as an unintended consequence" test.
Apr 19, 2022, 2:59 pm
#9
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DL like number airlines price by O/D. When you goto rebook, even if one flight remains the same, you are rebooked O/D.
This is why for example, you book business fare AUS-AMS-ZRH in Z class. You then want to rebook to change AMS-ZRH to a later flight. AUS-AMS is now J1 (no seats but one l), later (new) AMS-ZRH is Z9. You will not be able to rebook as a Z fare. AUS-AMS has no Z available. Even though not changing that flight, you'll be required to pay for a FULL J ticket.
There was a time awhile back when agent could manually do something. However this has been case in awhile.
This is why for example, you book business fare AUS-AMS-ZRH in Z class. You then want to rebook to change AMS-ZRH to a later flight. AUS-AMS is now J1 (no seats but one l), later (new) AMS-ZRH is Z9. You will not be able to rebook as a Z fare. AUS-AMS has no Z available. Even though not changing that flight, you'll be required to pay for a FULL J ticket.
There was a time awhile back when agent could manually do something. However this has been case in awhile.
Apr 19, 2022, 6:28 pm
#11
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DL like number airlines price by O/D. When you goto rebook, even if one flight remains the same, you are rebooked O/D.
This is why for example, you book business fare AUS-AMS-ZRH in Z class. You then want to rebook to change AMS-ZRH to a later flight. AUS-AMS is now J1 (no seats but one l), later (new) AMS-ZRH is Z9. You will not be able to rebook as a Z fare. AUS-AMS has no Z available. Even though not changing that flight, you'll be required to pay for a FULL J ticket.
There was a time awhile back when agent could manually do something. However this has been case in awhile.
This is why for example, you book business fare AUS-AMS-ZRH in Z class. You then want to rebook to change AMS-ZRH to a later flight. AUS-AMS is now J1 (no seats but one l), later (new) AMS-ZRH is Z9. You will not be able to rebook as a Z fare. AUS-AMS has no Z available. Even though not changing that flight, you'll be required to pay for a FULL J ticket.
There was a time awhile back when agent could manually do something. However this has been case in awhile.
Apr 19, 2022, 10:16 pm
#12
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In an example like this, can we assume also that the agent would be unable to initially drop the AMS-ZRH segment to create an open jaw ticket retaining the same fare class for the AUS-AMS TATL segment and then selling AMS-ZRH separately, either as a multicity/broken fare ticket or just as a totally separate ticket (potentially with slight risk if KLM won't protect across tickets at AMS during IROPs). Often this would be more expensive, but probably not at all for the Z to J case.