Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Sky Club Access Lines and Waiting due to capacity

Sky Club Access Lines and Waiting due to capacity

Old Sep 7, 2022, 2:48 pm
  #451  
 
Join Date: Jul 2003
Location: Atlanta
Posts: 5,355
Originally Posted by David7
ATL E with a line of about 30 people today at around 4pm. No separate line for Diamond/360/Delta One. This really bummed me out because I needed a shower. ATL D12 didnít have a line but is a horrible SC.
Next time try F. Showers available. DM line last week was only a 5-minute wait.
sydneyracquelle is offline  
Old Sep 7, 2022, 2:59 pm
  #452  
 
Join Date: Dec 2018
Programs: $9 Fare Club
Posts: 1,524
Originally Posted by David7
ATL E with a line of about 30 people today at around 4pm. No separate line for Diamond/360/Delta One. This really bummed me out because I needed a shower. ATL D12 didnít have a line but is a horrible SC.
That's kind of wild that a Wednesday afternoon after a holiday weekend is still generating a line.
ChurnieEls is offline  
Old Sep 7, 2022, 3:16 pm
  #453  
dw
 
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,858
Originally Posted by ChurnieEls
That's kind of wild that a Wednesday afternoon after a holiday weekend is still generating a line.
So much for the hope that all would be fine after Labor Day.
dmarge18 likes this.
dw is offline  
Old Sep 7, 2022, 4:12 pm
  #454  
 
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,971
Originally Posted by dw
So much for the hope that all would be fine after Labor Day.
For the past couple of years, Flyertalkers have predicted demand would "plummet" after some specified date (usually after "leisure" travelers either get theit pent up demand out of the way or run out of money). They have been wrong so far. United just said that they are seeing strong demand for the fall, and leisure demand looks like it will be elevated (relative to normal seasonal patterns) through at least early 2023.

Outside of normal seasonality, airports and airplanes will be crowded until we see the real consumer recession (which we obviously aren't in yet). Obviously more people structurally have club access than they did a couple of years ago due to Amex cards.

If you want emptier lounges and airports, maybe check from mid January through late February. That's about it
Adelphos is offline  
Old Sep 10, 2022, 6:46 am
  #455  
 
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Originally Posted by WillBarrett_68
What do CKs do at clubs? Do they have a big hat with flashing neon lights to let the desk agents know they don't have to have their credentials checked?
Your fanciful and obtuse strawman is certainly entertaining, but we're talking about waiting in these giant lines extending out into the concourse (which I've never seen at any AC or FL) and not the queue inside the lobby to check credentials, which takes like 3 minutes, tops. Yeah, they're the same line, but clearly there is a difference in scale between an AC and a SC line at this point.

CKs are simply not standing in line out in the concourse at DFW or JFK while being hand fed orts like baby birds by lounge attendants. Apparently that's what the equivalent status gets you at a SC. I would be really annoyed if I was worth 50k+ to an airline and I couldn't even get in a Lounge at their hubs because too many Amex holders were already in there.
dw, hockeystl and BA850 like this.
nineworldseries is offline  
Old Sep 10, 2022, 8:24 am
  #456  
 
Join Date: Aug 2021
Programs: DL PM, Bonvoy Gold, Hilton Gold, AMEX, National, Avis
Posts: 71
I may be wrong, but the problem you are referencing seems to be only at JFK. DMs/360 have separate lines in Atlanta where I have never seen anyone waiting in line (since this whole thread is anecdotal data, might as well add mine, right?). I canít imagine this will continue to persist and JFK will implement the same program as Atlanta. But who knowsÖ

Also, I havenít seen consistent reporting of lines anywhere other than ATL and JFK. Sure, the occasional line at SLC, LAX, FLL, etc.

So that said, calling the previous posterís argument a ďfanciful and obtuse straw manĒ is a bit of a reach.

Originally Posted by nineworldseries
Your fanciful and obtuse strawman is certainly entertaining, but we're talking about waiting in these giant lines extending out into the concourse (which I've never seen at any AC or FL) and not the queue inside the lobby to check credentials, which takes like 3 minutes, tops. Yeah, they're the same line, but clearly there is a difference in scale between an AC and a SC line at this point.

CKs are simply not standing in line out in the concourse at DFW or JFK while being hand fed orts like baby birds by lounge attendants. Apparently that's what the equivalent status gets you at a SC. I would be really annoyed if I was worth 50k+ to an airline and I couldn't even get in a Lounge at their hubs because too many Amex holders were already in there.
xjoedx is offline  
Old Sep 10, 2022, 9:17 am
  #457  
 
Join Date: Feb 2019
Posts: 3,097
Originally Posted by nineworldseries
Your fanciful and obtuse strawman is certainly entertaining, but we're talking about waiting in these giant lines extending out into the concourse (which I've never seen at any AC or FL) and not the queue inside the lobby to check credentials, which takes like 3 minutes, tops. Yeah, they're the same line, but clearly there is a difference in scale between an AC and a SC line at this point.

CKs are simply not standing in line out in the concourse at DFW or JFK while being hand fed orts like baby birds by lounge attendants. Apparently that's what the equivalent status gets you at a SC. I would be really annoyed if I was worth 50k+ to an airline and I couldn't even get in a Lounge at their hubs because too many Amex holders were already in there.
Obtuse, a little, sure, but this isn't a strawman.

In any case, there are multiple pictures in this thread of "360 enter here" signs that bypass the regular schlub line.
WillBarrett_68 is offline  
Old Sep 10, 2022, 9:21 am
  #458  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,241
Originally Posted by WillBarrett_68
What do CKs do at clubs? Do they have a big hat with flashing neon lights to let the desk agents know they don't have to have their credentials checked?
AA has electric carts just to move CKs around airport. Trust me when I say AA agents know when they're in presence of people more important than everyone else.
wrp96 likes this.
flyerCO is offline  
Old Sep 10, 2022, 2:59 pm
  #459  
 
Join Date: Jul 2003
Location: Atlanta
Posts: 5,355
Originally Posted by xjoedx
I may be wrong, but the problem you are referencing seems to be only at JFK. DMs/360 have separate lines in Atlanta where I have never seen anyone waiting in line (since this whole thread is anecdotal data, might as well add mine, right?). I canít imagine this will continue to persist and JFK will implement the same program as Atlanta. But who knowsÖ

Also, I havenít seen consistent reporting of lines anywhere other than ATL and JFK. Sure, the occasional line at SLC, LAX, FLL, etc.

So that said, calling the previous posterís argument a ďfanciful and obtuse straw manĒ is a bit of a reach.
I waited 10-15 minutes in the 360 line last week at ATL F.
sydneyracquelle is offline  
Old Sep 10, 2022, 3:15 pm
  #460  
 
Join Date: Jun 2021
Programs: BAEC Gold
Posts: 605
A somewhat delayed data point from 31st August, but Iím posting it nonetheless as it seems issues are still ongoing:

Flying International Business on KLM from JFK with a five hour (-ish) layover having connected from DCA.

Arrived at the SkyClub at 13:00, to find no line:



At this time, the Club was relatively quiet and I was able to take a shower without waiting. The SkyDeck was almost completely empty - doubtless because someone had put up a sign saying it was closed, when it wasnít - so I perched there for a while before finding a seat inside, as the lounge was starting to fill up very quickly.



I left for my flight at around 17:30, by which time the scene below greeted my outside the lounge:



As others have noted (and I suspect this is JFK-specific), I did not see a separate line for Delta 360/International Business/Diamond Medallion.

Some other general observations:

- The selection of complimentary food and beverages is better than what youíd find in an Admiralís Club, but Iíve never seen lines like that at an AC, or a Flagship Lounge. Itís a matter of personal preference, but (guaranteed) lounge access is important for me, so Iíll be sticking to AA when flying domestically in the US.

- If youíre flying International Business (as I was), the SkyClub is actually rather sub-par. Paper plates, plastic cutlery and paid drinks are not features you will find in a Flagship Lounge (although I concede that you wonít find a Flagship Lounge at every airport from which AA flies internationally). I canít comment on Polaris Lounges, as I only very rarely fly United.

- While I arrived early enough to avoid the enormous queue, it nevertheless stinks for Frequent Flyers and those who have paid thousands of $$$ for an international business ticket* to have to wait for access like that.

*Again, I know that thereís a separate line for this category of traveller at many airports, but there isnít at JFK and the operation there is enormous, so it isnít good enough.
BA850 is offline  
Old Sep 10, 2022, 3:33 pm
  #461  
 
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,971
Originally Posted by BA850
A somewhat delayed data point from 31st August, but Iím posting it nonetheless as it seems issues are still ongoing:

Flying International Business on KLM from JFK with a five hour (-ish) layover having connected from DCA.

Arrived at the SkyClub at 13:00, to find no line:



At this time, the Club was relatively quiet and I was able to take a shower without waiting. The SkyDeck was almost completely empty - doubtless because someone had put up a sign saying it was closed, when it wasnít - so I perched there for a while before finding a seat inside, as the lounge was starting to fill up very quickly.



I left for my flight at around 17:30, by which time the scene below greeted my outside the lounge:



As others have noted (and I suspect this is JFK-specific), I did not see a separate line for Delta 360/International Business/Diamond Medallion.

Some other general observations:

- The selection of complimentary food and beverages is better than what youíd find in an Admiralís Club, but Iíve never seen lines like that at an AC, or a Flagship Lounge. Itís a matter of personal preference, but (guaranteed) lounge access is important for me, so Iíll be sticking to AA when flying domestically in the US.

- If youíre flying International Business (as I was), the SkyClub is actually rather sub-par. Paper plates, plastic cutlery and paid drinks are not features you will find in a Flagship Lounge (although I concede that you wonít find a Flagship Lounge at every airport from which AA flies internationally). I canít comment on Polaris Lounges, as I only very rarely fly United.

- While I arrived early enough to avoid the enormous queue, it nevertheless stinks for Frequent Flyers and those who have paid thousands of $$$ for an international business ticket* to have to wait for access like that.

*Again, I know that thereís a separate line for this category of traveller at many airports, but there isnít at JFK and the operation there is enormous, so it isnít good enough.
Deltaís model is to have higher quality ďnormalĒ lounges than basically anyone, and have them be very accessible via credit card. They have not yet unveiled a business class lounge yet.

You can say ďwell as an international business class passenger, I am getting a worse product than AA Flagship.Ē Well, I can say, as a coach passenger flying from LaGuardia to Portland Maine or Fort Myers, FL, Delta offers by far the best lounge experience available.
ijgordon and photojojo like this.

Last edited by Adelphos; Sep 10, 2022 at 3:45 pm
Adelphos is offline  
Old Sep 10, 2022, 3:39 pm
  #462  
 
Join Date: Jun 2021
Programs: BAEC Gold
Posts: 605
Originally Posted by Adelphos
Deltaís model is to have higher quality ďnormalĒ lounges than basically anyone, and have them be very accessible via credit card. They have not yet unveiled a business class lounge yet.

You can say ďwell as an international business class passenger, I am getting a worse product than AA Flagship.Ē Well, I can say, as a coach passenger flying from LaGuardia to Portland Maine or Fort Myers, FL, Delta offers by far the best lounge experience available.
You can indeed - if you can get in

As I noted, itís a matter of personal preference, but I would prefer to fly AA domestically and be all-but guaranteed access to a lounge which isnít quite as good as a SkyClub (although the refurbished ACs do come close, IMHO) than fly Delta and spend an inordinate amount of time waiting for access.

Just my two cents.
Goodoldflyer likes this.
BA850 is offline  
Old Sep 10, 2022, 6:27 pm
  #463  
 
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 1,998
Originally Posted by BA850
You can indeed - if you can get in

As I noted, itís a matter of personal preference, but I would prefer to fly AA domestically and be all-but guaranteed access to a lounge which isnít quite as good as a SkyClub (although the refurbished ACs do come close, IMHO) than fly Delta and spend an inordinate amount of time waiting for access.

Just my two cents.
But you did get in, with no wait... Sounds like you're not going to fly DL after this experience because other people had to wait/ maybe you would have had to wait?

Of course, everyone is free to use their own criteria on who to fly, but to me it seems silly to refuse to fly an airline in the future because of something that could have happened, but didn't even happen. I would venture to guess most people here have enough problems that actually do occur on their travels where they don't have the energy to be upset about what could have gone wrong.
jetsfan92588 is offline  
Old Sep 10, 2022, 9:59 pm
  #464  
FlyerTalk Evangelist
 
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
I had no trouble on my last trip. Of course, two departures were at 6:00 AM and I avoided ATL.

First rule of travel bliss... avoid ATL.
Goodoldflyer likes this.
StayingHomeIsBetter is offline  
Old Sep 11, 2022, 4:22 am
  #465  
 
Join Date: Jun 2021
Programs: BAEC Gold
Posts: 605
Originally Posted by jetsfan92588
But you did get in, with no wait... Sounds like you're not going to fly DL after this experience because other people had to wait/ maybe you would have had to wait?

Of course, everyone is free to use their own criteria on who to fly, but to me it seems silly to refuse to fly an airline in the future because of something that could have happened, but didn't even happen. I would venture to guess most people here have enough problems that actually do occur on their travels where they don't have the energy to be upset about what could have gone wrong.
This is a 31-page thread about it happening with regularity. It didnít happen to me by sheer luck. I donít think itís unreasonable to say Iíll fly with an airline which doesnít have such issues.
hockeystl and Goodoldflyer like this.
BA850 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.