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Sky Club Access Lines and Waiting due to capacity

Sky Club Access Lines and Waiting due to capacity

Old Jul 25, 2022, 7:02 am
  #316  
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Join Date: Mar 2006
Location: Hotlanta.
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Originally Posted by lindros2

Not sure how they're going to manage the ramp areas (i.e. if they'll widen outside, which moves D closer to C and E)...
https://www.ajc.com/news/atlanta-air...J5GX2AOIJOHZI/
Ramp is no big deal. Itís only 20 feet on both sides. They can angle some of the longer planes if itís an issue.
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Old Jul 25, 2022, 7:14 am
  #317  
 
Join Date: Feb 2007
Location: South Bend, Indiana
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,685
Originally Posted by AvalancheDog
If Amex reads the results of the online survey regarding the call and reaches out, I'd be surprised.
I have crafty ways to get AMEX to listen to feedback/response...

Cancelled my Platinum Card (not AMEX Reserve, but the actual Platinum Card).
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Last edited by lindros2; Jul 25, 2022 at 8:08 am
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Old Jul 25, 2022, 8:24 am
  #318  
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Originally Posted by lindros2
I have crafty ways to get AMEX to listen to feedback/response...

Cancelled my Platinum Card (not AMEX Reserve, but the actual Platinum Card).
Why should AmEx listen to a former customer?
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Old Jul 25, 2022, 11:42 am
  #319  
 
Join Date: Apr 2017
Posts: 192
Originally Posted by Fraser
I was at the JFK Centurion Lounge on Friday around 5pm and there was a line of about 10 people. Annoyingly it seemed a lot of people were chancing it or not aware of the entry requirements. The guy ahead of me had a Green Card! Because the Amex people are helpful he spent some time trying to figure out how this guy could get in a lounge (I heard them mention Sky Priority) and that backed the line up further. Itís almost as if they need someone to comb the line to ensure passengers are eligible.
I sat near the entrance of the MIA skyclub earlier this year, and was absolutely amazed at the number of people that kept coming in that thought they should be allowed in but didn't qualify for various reason. And quite honestly, amazed at the patience of the agent there in dealing with these requests. While I wasn't keeping an exact count, I'd hazard to guess that 20-30% of the people were being turned away because they didn't qualify for access. (And given information about the turkish airlines club just around the corner that apparently does sell day passes.)
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Old Jul 25, 2022, 5:37 pm
  #320  
 
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Originally Posted by cardsqc
(And given information about the turkish airlines club just around the corner that apparently does sell day passes.)
This makes me wonder how much money is being left on the table by not allowing passengers to pay for a day pass on their Delta flight. Could provide a big financial incentive for Delta to expand their clubs and sell an "Economy+" Ticket that includes say Comfort + and Skyclub access on Departure and on Connections.
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Old Jul 25, 2022, 5:48 pm
  #321  
 
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Originally Posted by cardsqc
...people that kept coming in that thought they should be allowed in but didn't qualify for various reason.
Speculating that 80% of the 20-30% just try to get in via feigned ignorance/entitlement/sob stories vs. genuinely believing they should be allowed in.

"But I'm a first class customer"...

"Delta made me miss my flight"...

"I've accessed the SkyClub many times with Priority Pass"...(15 yrs ago maybe?)

"But this is a Platinum card and it's an American Express card"...

"Aeromexico told me I'd have access"...
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Old Jul 25, 2022, 6:39 pm
  #322  
 
Join Date: Nov 2021
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I have an idea!

I Think members who paid for their membership should be admitted first or with Priority. CC holder can wait in line as they didnít pay a membership fee to gain entrance.
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Old Jul 25, 2022, 6:47 pm
  #323  
 
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Originally Posted by SH115
I Think members who paid for their membership should be admitted first or with Priority. CC holder can wait in line as they didnít pay a membership fee to gain entrance.
It really should be the opposite. The American Express relationship is probably the only reason Delta isnít bankrupt. Much more important than a few club ďmembersĒ
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Old Jul 25, 2022, 11:10 pm
  #324  
 
Join Date: Dec 2013
Posts: 417
Originally Posted by hi55us
This makes me wonder how much money is being left on the table by not allowing passengers to pay for a day pass on their Delta flight. Could provide a big financial incentive for Delta to expand their clubs and sell an "Economy+" Ticket that includes say Comfort + and Skyclub access on Departure and on Connections.
Prior to COVID they offered a day pass at checkout when you booked a ticket, so presumably they have the numbers to run and found it not viable, as th offering is not back yet.
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Old Jul 26, 2022, 5:18 am
  #325  
 
Join Date: Feb 2019
Posts: 3,100
Originally Posted by SH115
I Think members who paid for their membership should be admitted first or with Priority. CC holder can wait in line as they didnít pay a membership fee to gain entrance.
I think people who have initials W and B should have the highest priority
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Old Jul 26, 2022, 5:20 am
  #326  
 
Join Date: Feb 2019
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Originally Posted by hi55us
This makes me wonder how much money is being left on the table by not allowing passengers to pay for a day pass on their Delta flight.
Probably not much, if they were selling day passes, the percentage of these people who are being turned away who would actually pay is probably single digits.
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Old Jul 27, 2022, 7:33 am
  #327  
 
Join Date: Jun 2009
Location: DTW
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Originally Posted by SH115
I Think members who paid for their membership should be admitted first or with Priority. CC holder can wait in line as they didnít pay a membership fee to gain entrance.
Fully disagree - I just paid for the membership in a different way.
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Old Jul 27, 2022, 10:49 am
  #328  
 
Join Date: Dec 2012
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Iíve previously acquired access via direct membership (purchased via SkyBonus) and now with credit cards and IMHO access is access. Your paying for it one way or another and with the AMEX/Delta agreement it seems moot how you acquired it.
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Old Jul 27, 2022, 6:12 pm
  #329  
 
Join Date: Mar 2016
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Originally Posted by USCTrojan83
Prior to COVID they offered a day pass at checkout when you booked a ticket, so presumably they have the numbers to run and found it not viable, as th offering is not back yet.

A long time prior to Covid....

As I recall, they discontinued day passes back in 2018.
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Old Jul 27, 2022, 6:25 pm
  #330  
 
Join Date: Jan 2022
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Originally Posted by CMK10
A line to get into that truly miserable basement Club should be illegal.
If it's so miserable, why is there a line?
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