Sky Club Access Lines and Waiting due to capacity
Apr 19, 22, 9:31 am
#151
Join Date: Dec 2010
Location: Washington, DC
Programs: Delta PM, Delta Reserve, Amex Plat, Bonvoy Gold, Hilton Diamond, Starbucks Gold ;)
Posts: 1,666
Originally Posted by jamesteroh
I'd love to see grab and go. They should definitely give D1 passengers a higher priority.
I'd also like to see airport food vouchers if you are d1 International. I'd rather eat at even a place like PF changs or SORA before an international flight, would be better food and would ease up on crowding in the SC.
I'd also like to see airport food vouchers if you are d1 International. I'd rather eat at even a place like PF changs or SORA before an international flight, would be better food and would ease up on crowding in the SC.
The solution to this problem is more/larger lounges. If you sell more access (memberships and credit cards) you need more capacity.
Grab and go would be great. I saw a grab-and-go junk food table at SEA last week. It was right before the check-in desk as we were leaving the lounge. During COVID SkyClubs have done pre-packaged wraps and sandwiches, a few of those would be great.
Apr 19, 22, 10:02 am
#152
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,705
Originally Posted by jamesteroh
I'd love to see grab and go. They should definitely give D1 passengers a higher priority.
I'd also like to see airport food vouchers if you are d1 International. I'd rather eat at even a place like PF changs or SORA before an international flight, would be better food and would ease up on crowding in the SC.
I'd also like to see airport food vouchers if you are d1 International. I'd rather eat at even a place like PF changs or SORA before an international flight, would be better food and would ease up on crowding in the SC.
Apr 19, 22, 10:49 am
#153
Join Date: Aug 2017
Location: Tahoe
Programs: Delta DM for now
Posts: 463
Waited about 15 minutes in line yesterday to get in at LAX but once I was in, I had no problem finding a seat. Unfortunately, these long lines are a perfect opportunity to the DYKWIA types who failed kindergarten to cut the line and barge their way in. There was one agent at the sliding doors with the mobile scanner checking people in and everyone with questions or issues to resolve had to wait to see one of the agents at the desk. The agent at the door was doing her best trying to be firm and sending people to the back of the line but that didn't stop at least two people from berating her until she gave in and helped them ahead of everyone in line.
Apr 19, 22, 11:07 am
#154
Join Date: Aug 2017
Location: Chicago
Programs: United-1K, Marriott-Titanium Ambassador, Hyatt-Globalist
Posts: 197
What days of the week are y’all getting these issues? I haven’t had any except Centurion lounges when they were doing 50% capacity.
Also if I was denied entry because I was an Amex platinum, I would drop the card so fast. No way that’s real.
Also if I was denied entry because I was an Amex platinum, I would drop the card so fast. No way that’s real.
Apr 19, 22, 11:15 am
#155
Join Date: Jul 2003
Location: miami, florida
Posts: 3,819
Originally Posted by CloneCones
What days of the week are y’all getting these issues? I haven’t had any except Centurion lounges when they were doing 50% capacity.
Also if I was denied entry because I was an Amex platinum, I would drop the card so fast. No way that’s real.
Also if I was denied entry because I was an Amex platinum, I would drop the card so fast. No way that’s real.
Apr 19, 22, 11:18 am
#156
Join Date: Jul 2003
Location: miami, florida
Posts: 3,819
Originally Posted by Adelphos
Eliminating guesting entirely would impact the value proposition of the cards too much, and Delta/Amex rely heavily on those card sign ups / spend.
I do think all airline clubs should invest in grab and go. If people could walk into a club and grab a bottle of water/soda, quality sandwich, etc to bring aboard, many would choose to spend a lot less time in the club (they would get to the club for a few minutes before boarding rather than getting there an hour before and having snacks, drinks, etc).
I do think all airline clubs should invest in grab and go. If people could walk into a club and grab a bottle of water/soda, quality sandwich, etc to bring aboard, many would choose to spend a lot less time in the club (they would get to the club for a few minutes before boarding rather than getting there an hour before and having snacks, drinks, etc).
Apr 19, 22, 11:48 am
#157
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Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,114
Originally Posted by DCAproducer
When the JFK T4 SkyClub first opened they used to give D1 passengers a card upon entry and that card got you a wait-staff served meal. They had dining area in front of the bar area. This didn't last long, but it had a menu that you could order off of and it was free for D1 passengers. Unfortunately this lounge quickly turned into a free for all.
The solution to this problem is more/larger lounges. If you sell more access (memberships and credit cards) you need more capacity.
Grab and go would be great. I saw a grab-and-go junk food table at SEA last week. It was right before the check-in desk as we were leaving the lounge. During COVID SkyClubs have done pre-packaged wraps and sandwiches, a few of those would be great.
The solution to this problem is more/larger lounges. If you sell more access (memberships and credit cards) you need more capacity.
Grab and go would be great. I saw a grab-and-go junk food table at SEA last week. It was right before the check-in desk as we were leaving the lounge. During COVID SkyClubs have done pre-packaged wraps and sandwiches, a few of those would be great.
Apr 19, 22, 11:52 am
#158
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Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,114
Originally Posted by CloneCones
What days of the week are y’all getting these issues? I haven’t had any except Centurion lounges when they were doing 50% capacity.
Also if I was denied entry because I was an Amex platinum, I would drop the card so fast. No way that’s real.
Also if I was denied entry because I was an Amex platinum, I would drop the card so fast. No way that’s real.
Haven't seen AmEx cardholders turned away at the Skyclub but have seen Delta Reserve holders been given lower priority at the Centruion Lounge at LAS which ticks me off.
Apr 19, 22, 12:03 pm
#159
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Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC
Posts: 14,210
Originally Posted by DCAproducer
When the JFK T4 SkyClub first opened they used to give D1 passengers a card upon entry and that card got you a wait-staff served meal. They had dining area in front of the bar area. This didn't last long, but it had a menu that you could order off of and it was free for D1 passengers. Unfortunately this lounge quickly turned into a free for all..
Apr 19, 22, 12:10 pm
#160
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Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC
Posts: 14,210
Well I'll be in ATL tomorrow evening, so should be interesting to see how busy the clubs are. Not sure which one I'll try to get in... most likely wherever my connection departs from - which appears to be mostly from C over the past week, but who knows.
Apr 19, 22, 3:02 pm
#161
Join Date: Jul 2003
Location: miami, florida
Posts: 3,819
Originally Posted by rylan
Well I'll be in ATL tomorrow evening, so should be interesting to see how busy the clubs are. Not sure which one I'll try to get in... most likely wherever my connection departs from - which appears to be mostly from C over the past week, but who knows.
Apr 19, 22, 4:48 pm
#162
Join Date: Feb 2007
Location: Atlanta
Programs: DL 2xMillion Miler, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 931
Originally Posted by jamesteroh
Seems to be a regular occurance at B ATL, FLL, ORD and MCO and I had it happen at MSP last month (fortunately it was only a 10 minute wait even though it was a long line), not a denial but long wait.
Haven't seen AmEx cardholders turned away at the Skyclub but have seen Delta Reserve holders been given lower priority at the Centruion Lounge at LAS which ticks me off.
Haven't seen AmEx cardholders turned away at the Skyclub but have seen Delta Reserve holders been given lower priority at the Centruion Lounge at LAS which ticks me off.
Monday early afternoon was a wreck there a couple weeks ago.
Apr 19, 22, 6:34 pm
#163
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Join Date: Sep 2009
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Posts: 100,071
Originally Posted by VFR
Guesting is already quite restricted. The following people get free guests:
- Executive Members (including DMs that spent two choice benefits for an executive membership) (2 guests)
- DMs that spent one choice benefit for a credit card guest pass (2 guests)
- SkyTeam Elite+ traveling internationally (1 guest), and this is SkyTeam policy so it seems unlikely to change.
Folks getting access another way can pay $39/guest for up to two additional guests.
The guest passes on the Reserve were added recently, I'd guess in response to customer feedback that some folks want to take their spouse/family members with them. I'm not sure what you could cut that would make a huge difference.
Build more lounges. Open pop-up Sky Clubs. Try grab-and-go like some other airlines. Airport space is tough to get, but given the revenue that airlines seem to make from lounge credit cards, they should be able to do something.
- Executive Members (including DMs that spent two choice benefits for an executive membership) (2 guests)
- DMs that spent one choice benefit for a credit card guest pass (2 guests)
- SkyTeam Elite+ traveling internationally (1 guest), and this is SkyTeam policy so it seems unlikely to change.
Folks getting access another way can pay $39/guest for up to two additional guests.
The guest passes on the Reserve were added recently, I'd guess in response to customer feedback that some folks want to take their spouse/family members with them. I'm not sure what you could cut that would make a huge difference.
Build more lounges. Open pop-up Sky Clubs. Try grab-and-go like some other airlines. Airport space is tough to get, but given the revenue that airlines seem to make from lounge credit cards, they should be able to do something.
Apr 19, 22, 7:57 pm
#164
Join Date: Aug 2016
Location: DEN
Programs: AA PP, DL FO, NH *G
Posts: 1,750
Originally Posted by MSPeconomist
Are the Executive memberships and DM choice benefit guests really limited to two now or can these people still bring in their entire families?
Apr 19, 22, 11:15 pm
#165
Join Date: Dec 2013
Posts: 377
Might not be popular, but think when it gets busy they need to have a check-in line for people who actually pay for memberships (or chose it as a choice benefit) & D1 guests and those who are using their AMEX to gain access. The former should get priority.
