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Sky Club Access Lines and Waiting due to capacity

Sky Club Access Lines and Waiting due to capacity

Old Apr 19, 22, 9:31 am
  #151  
 
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Originally Posted by jamesteroh View Post
I'd love to see grab and go. They should definitely give D1 passengers a higher priority.

I'd also like to see airport food vouchers if you are d1 International. I'd rather eat at even a place like PF changs or SORA before an international flight, would be better food and would ease up on crowding in the SC.
When the JFK T4 SkyClub first opened they used to give D1 passengers a card upon entry and that card got you a wait-staff served meal. They had dining area in front of the bar area. This didn't last long, but it had a menu that you could order off of and it was free for D1 passengers. Unfortunately this lounge quickly turned into a free for all.

The solution to this problem is more/larger lounges. If you sell more access (memberships and credit cards) you need more capacity.
Grab and go would be great. I saw a grab-and-go junk food table at SEA last week. It was right before the check-in desk as we were leaving the lounge. During COVID SkyClubs have done pre-packaged wraps and sandwiches, a few of those would be great.
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Old Apr 19, 22, 10:02 am
  #152  
 
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Originally Posted by jamesteroh View Post
I'd love to see grab and go. They should definitely give D1 passengers a higher priority.

I'd also like to see airport food vouchers if you are d1 International. I'd rather eat at even a place like PF changs or SORA before an international flight, would be better food and would ease up on crowding in the SC.
I am not after a lot of food during D1 international trips, but clean restrooms, working space to leave my iPad while I walk around, and some control over the noise level.
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Old Apr 19, 22, 10:49 am
  #153  
 
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Waited about 15 minutes in line yesterday to get in at LAX but once I was in, I had no problem finding a seat. Unfortunately, these long lines are a perfect opportunity to the DYKWIA types who failed kindergarten to cut the line and barge their way in. There was one agent at the sliding doors with the mobile scanner checking people in and everyone with questions or issues to resolve had to wait to see one of the agents at the desk. The agent at the door was doing her best trying to be firm and sending people to the back of the line but that didn't stop at least two people from berating her until she gave in and helped them ahead of everyone in line.
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Old Apr 19, 22, 11:07 am
  #154  
 
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What days of the week are yíall getting these issues? I havenít had any except Centurion lounges when they were doing 50% capacity.

Also if I was denied entry because I was an Amex platinum, I would drop the card so fast. No way thatís real.
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Old Apr 19, 22, 11:15 am
  #155  
 
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Originally Posted by CloneCones View Post
What days of the week are yíall getting these issues? I havenít had any except Centurion lounges when they were doing 50% capacity.

Also if I was denied entry because I was an Amex platinum, I would drop the card so fast. No way thatís real.
Long wait these days. Not denied entry.
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Old Apr 19, 22, 11:18 am
  #156  
 
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Originally Posted by Adelphos View Post
Eliminating guesting entirely would impact the value proposition of the cards too much, and Delta/Amex rely heavily on those card sign ups / spend.

I do think all airline clubs should invest in grab and go. If people could walk into a club and grab a bottle of water/soda, quality sandwich, etc to bring aboard, many would choose to spend a lot less time in the club (they would get to the club for a few minutes before boarding rather than getting there an hour before and having snacks, drinks, etc).
Grab and go worked quite well in FLL during SC renovations. They had a tiny area in the corner of the gate area with a curtain and one person to check you in and give you prepackaged snack/fruit/non-alcoholic beverage. Often I only have 20-30 minutes which is not time for a full SC visit.
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Old Apr 19, 22, 11:48 am
  #157  
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Originally Posted by DCAproducer View Post
When the JFK T4 SkyClub first opened they used to give D1 passengers a card upon entry and that card got you a wait-staff served meal. They had dining area in front of the bar area. This didn't last long, but it had a menu that you could order off of and it was free for D1 passengers. Unfortunately this lounge quickly turned into a free for all.

The solution to this problem is more/larger lounges. If you sell more access (memberships and credit cards) you need more capacity.
Grab and go would be great. I saw a grab-and-go junk food table at SEA last week. It was right before the check-in desk as we were leaving the lounge. During COVID SkyClubs have done pre-packaged wraps and sandwiches, a few of those would be great.
That's why we need something like the Flagship lounge AA has or the Polaris lounge UA has. I'd be happy with just a voucher like they you use to give you for the airport when the flight was severly delayed and just have a drink and meal before boarding a redeye international flight and just sleep skip the first meal service and sleep. Usually if I fly into LHR I'll tell the fa if I'm sleeping not to wake me for breakfast and just shower and eat at the arrivals lounge.
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Old Apr 19, 22, 11:52 am
  #158  
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Originally Posted by CloneCones View Post
What days of the week are yíall getting these issues? I havenít had any except Centurion lounges when they were doing 50% capacity.

Also if I was denied entry because I was an Amex platinum, I would drop the card so fast. No way thatís real.
Seems to be a regular occurance at B ATL, FLL, ORD and MCO and I had it happen at MSP last month (fortunately it was only a 10 minute wait even though it was a long line), not a denial but long wait.
Haven't seen AmEx cardholders turned away at the Skyclub but have seen Delta Reserve holders been given lower priority at the Centruion Lounge at LAS which ticks me off.
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Old Apr 19, 22, 12:03 pm
  #159  
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Originally Posted by DCAproducer View Post
When the JFK T4 SkyClub first opened they used to give D1 passengers a card upon entry and that card got you a wait-staff served meal. They had dining area in front of the bar area. This didn't last long, but it had a menu that you could order off of and it was free for D1 passengers. Unfortunately this lounge quickly turned into a free for all..
JFK had that for a short period also for D1 pax - I remember actually getting some decent meals and wine from that menu, which was kinda nice since I could have dinner before the flight and just sleep on the plane for TATL and arrive relatively refreshed.
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Old Apr 19, 22, 12:10 pm
  #160  
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Well I'll be in ATL tomorrow evening, so should be interesting to see how busy the clubs are. Not sure which one I'll try to get in... most likely wherever my connection departs from - which appears to be mostly from C over the past week, but who knows.
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Old Apr 19, 22, 3:02 pm
  #161  
 
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Originally Posted by rylan View Post
Well I'll be in ATL tomorrow evening, so should be interesting to see how busy the clubs are. Not sure which one I'll try to get in... most likely wherever my connection departs from - which appears to be mostly from C over the past week, but who knows.
Try F. You can sit outside. Forecast is in the low 60s and clear.
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Old Apr 19, 22, 4:48 pm
  #162  
 
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Originally Posted by jamesteroh View Post
Seems to be a regular occurance at B ATL, FLL, ORD and MCO and I had it happen at MSP last month (fortunately it was only a 10 minute wait even though it was a long line), not a denial but long wait.
Haven't seen AmEx cardholders turned away at the Skyclub but have seen Delta Reserve holders been given lower priority at the Centruion Lounge at LAS which ticks me off.
B ATL is a disaster even during good times. Since it's in the center spine, everyone crowds to it.
Monday early afternoon was a wreck there a couple weeks ago.
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Old Apr 19, 22, 6:34 pm
  #163  
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Originally Posted by VFR View Post
Guesting is already quite restricted. The following people get free guests:

- Executive Members (including DMs that spent two choice benefits for an executive membership) (2 guests)
- DMs that spent one choice benefit for a credit card guest pass (2 guests)
- SkyTeam Elite+ traveling internationally (1 guest), and this is SkyTeam policy so it seems unlikely to change.

Folks getting access another way can pay $39/guest for up to two additional guests.

The guest passes on the Reserve were added recently, I'd guess in response to customer feedback that some folks want to take their spouse/family members with them. I'm not sure what you could cut that would make a huge difference.

Build more lounges. Open pop-up Sky Clubs. Try grab-and-go like some other airlines. Airport space is tough to get, but given the revenue that airlines seem to make from lounge credit cards, they should be able to do something.
Are the Executive memberships and DM choice benefit guests really limited to two now or can these people still bring in their entire families?
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Old Apr 19, 22, 7:57 pm
  #164  
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Originally Posted by MSPeconomist View Post
Are the Executive memberships and DM choice benefit guests really limited to two now or can these people still bring in their entire families?
You are correct -- it's two guests or a spouse/domestic partner and any children under 21.
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Old Apr 19, 22, 11:15 pm
  #165  
 
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Might not be popular, but think when it gets busy they need to have a check-in line for people who actually pay for memberships (or chose it as a choice benefit) & D1 guests and those who are using their AMEX to gain access. The former should get priority.
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