Comfort Plus 'Coffee, Tea or Water?'
?
Mar 29, 2022, 10:35 am
#17
Join Date: Jul 2009
Location: Houston
Programs: DL DM/2MM, UA Gold/1MM, AS MVP 100K, AA Gold
Posts: 1,424
Sitting in Comfort + on a flight last week and I thought this interaction with the flight attendant was pretty interesting and kind of funny, so I thought I'd see if anyone else had experienced this. I was sitting a few rows into comfort, so I was able to to hear the FA with the beverage cart ask every passenger if they wanted 'coffee, tea or water', no mention of anything else. Some people seemed to assume that was all that was available, some seemed confused and then a few passengers just asked for whatever alcoholic beverage they wanted, which she provided.
Has anyone else been given those options? Wondering if the FAs are incentivized somehow to not give alcohol to C+ passengers. Or maybe don't want to bother with the effort. I could possibly understand it on an early am flight but this was the evening.
Has anyone else been given those options? Wondering if the FAs are incentivized somehow to not give alcohol to C+ passengers. Or maybe don't want to bother with the effort. I could possibly understand it on an early am flight but this was the evening.
this exact thing happened to me last week from PHL-DTW and ATL-MYR. They didn’t offer it proactively in comfort plus but when I asked for a beer, they gave it to me with no issue.
Mar 29, 2022, 6:13 pm
#19
Join Date: Jul 2015
Location: MSN
Programs: DL GM, Marriott Titanium, Amtrak Member
Posts: 226
On every flight I've taken this year that had a beverage service, they announced a range of drink choices on the PA before they came through with the carts, including "alcohol for purchase in main cabin." I also had a longer mid-con flight ATL-ONT where they had an extra drink service "coffee, tea, water" later in the flight. Passengers could request anything, however, and service was excellent.
Mar 29, 2022, 7:18 pm
#20
Join Date: Dec 2017
Posts: 224
Sitting in Comfort + on a flight last week and I thought this interaction with the flight attendant was pretty interesting and kind of funny, so I thought I'd see if anyone else had experienced this. I was sitting a few rows into comfort, so I was able to to hear the FA with the beverage cart ask every passenger if they wanted 'coffee, tea or water', no mention of anything else. Some people seemed to assume that was all that was available, some seemed confused and then a few passengers just asked for whatever alcoholic beverage they wanted, which she provided.
Has anyone else been given those options? Wondering if the FAs are incentivized somehow to not give alcohol to C+ passengers. Or maybe don't want to bother with the effort. I could possibly understand it on an early am flight but this was the evening.
Has anyone else been given those options? Wondering if the FAs are incentivized somehow to not give alcohol to C+ passengers. Or maybe don't want to bother with the effort. I could possibly understand it on an early am flight but this was the evening.
Mar 29, 2022, 7:23 pm
#21
Join Date: Dec 2017
Posts: 224
This is correct for an express flight. The main cabin carts consist of beer and wine, several drawers of water bottles and a drawer of snacks. First class carts have a full beverage carts but that is at the discretion of the FA (time permitting)
Apr 5, 2022, 11:00 am
#23
Join Date: Dec 2010
Location: Washington, DC
Programs: Delta PM, Delta Reserve, Amex Plat, Bonvoy Gold, Hilton Diamond, Starbucks Gold ;)
Posts: 1,775
I have seen this on short flights in the 250-500 mile range. This is DL's exact wording on beverage service for this segment length:
"Delta Comfort+ and First Class customers will receive complimentary beer, wine and liquor service. Express Beverage Service Flights 251-499 may receive beer and wine. Other liquor is pending crew availability and remaining flight time."
https://www.delta.com/us/en/onboard/...erage/overview
I was in C+ on a recent flight where all the FA's asked as coffee or water, but almost every passenger asked for a beer or wine, as if they knew it was available. FA's grudgingly gave it to anyone who asked, in fact their carts were stocked with these drinks. So either DL is telling them not to advertise it (which is likely the case) or FA's are taking it upon themselves to do it. Since DL pretty much "scripts" everything FA's say onboard, I'm betting this is what they're being told.
"Delta Comfort+ and First Class customers will receive complimentary beer, wine and liquor service. Express Beverage Service Flights 251-499 may receive beer and wine. Other liquor is pending crew availability and remaining flight time."
https://www.delta.com/us/en/onboard/...erage/overview
I was in C+ on a recent flight where all the FA's asked as coffee or water, but almost every passenger asked for a beer or wine, as if they knew it was available. FA's grudgingly gave it to anyone who asked, in fact their carts were stocked with these drinks. So either DL is telling them not to advertise it (which is likely the case) or FA's are taking it upon themselves to do it. Since DL pretty much "scripts" everything FA's say onboard, I'm betting this is what they're being told.
Apr 5, 2022, 5:31 pm
#24
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
Here's a novel concept for Delta. Just hand people a cup of ice and the can. Have they not realized how much time they will save that way? No need to stand there and pour anything.
Apr 6, 2022, 5:58 am
#25
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,257
Taking time to pour means achieving both of those.
Jul 12, 2022, 2:54 pm
#26
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Sadly still the case on my most frequent DL routes from RDU: ATL and NYC. Invariably this happens
FA: Coffee, tea or water?
Passenger: Diet Coke
FA: Coffee, tea or water?
Passenger: Diet Coke
Jul 13, 2022, 6:46 pm
#27
Join Date: Nov 2021
Location: BOS
Programs: Delta Platinum Medallion, Hilton Diamond, IHG Diamond, Hertz President Circle
Posts: 51
NYC to Boston
Sitting in Comfort + on a flight last week and I thought this interaction with the flight attendant was pretty interesting and kind of funny, so I thought I'd see if anyone else had experienced this. I was sitting a few rows into comfort, so I was able to to hear the FA with the beverage cart ask every passenger if they wanted 'coffee, tea or water', no mention of anything else. Some people seemed to assume that was all that was available, some seemed confused and then a few passengers just asked for whatever alcoholic beverage they wanted, which she provided.
Has anyone else been given those options? Wondering if the FAs are incentivized somehow to not give alcohol to C+ passengers. Or maybe don't want to bother with the effort. I could possibly understand it on an early am flight but this was the evening.
Has anyone else been given those options? Wondering if the FAs are incentivized somehow to not give alcohol to C+ passengers. Or maybe don't want to bother with the effort. I could possibly understand it on an early am flight but this was the evening.
Last edited by SH115; Jul 14, 2022 at 7:17 pm
Jul 13, 2022, 6:48 pm
#28
Join Date: Nov 2021
Location: BOS
Programs: Delta Platinum Medallion, Hilton Diamond, IHG Diamond, Hertz President Circle
Posts: 51
I’ve seen only 1 drink pass on a trans on more then once. I learned quickly how to use the FA call button.
Jul 13, 2022, 6:50 pm
#29
Join Date: Nov 2021
Location: BOS
Programs: Delta Platinum Medallion, Hilton Diamond, IHG Diamond, Hertz President Circle
Posts: 51
Jul 14, 2022, 8:04 am
#30
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,996