How to get a Ticketing Specialist
Mar 24, 2022, 4:56 pm
#16
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,938
It took me 3 hours the other day to get a change made to a booking and the agents were equally frustrated that their "supervisors desk" and "ticketing specialists" weren't answering. Short staffing seems to be the culprit, at a time when the schedule changes are driving massive demand for ticketing specialists.
Mar 25, 2022, 7:06 am
#17
Join Date: Jul 2003
Location: Atlanta
Posts: 5,181
It took me 3 hours the other day to get a change made to a booking and the agents were equally frustrated that their "supervisors desk" and "ticketing specialists" weren't answering. Short staffing seems to be the culprit, at a time when the schedule changes are driving massive demand for ticketing specialists.
Mar 25, 2022, 4:22 pm
#18
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205