FlyAO2

"Transfer me to a reticketing agent"

That's really the only way to get it to work

taxicabnumber

It's precisely that - "reissue" is the word you went to use. I usually say something like "I've had issues with tickets in the queue ever actually getting reissued before check in, any way you could do that now? I'm happy to wait on hold if needed." Occasionally you get a stubborn agent who insists that it'll happen automatically (spoiler: it won't) but that's usually worked for me.
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Orange County Commuter

Thanks everyone. I am now on an call that just exceeded an hour to get this ticket "reissued" Really glad I didn't wait until in the morning. I am considering just cancelling my return waitlist RUC since I really don't want to be sitting on the beach doing this for an hour if it clears And I cant' imagine the agents at PUJ are experts at this!


so 90 minutes later it’s still not done. I asked the agent to call me back. This is stupid.


so after a total of about 2 1/2 hours apparently I still don’t have a boarding pass. No one seems to really know what’s going on they just tell me to go to the airport tomorrow as if the poor agents will be able to fix this. So I will be at the airport at 6 am for a 10 AM flight to give Delta four hours to try to produce a boarding pass. I wish for next year‘s platinum I had selected something else. This is not worth the hassle

MarkCron

The last 5-6 times I have applied a RUC, the Messaging agents (after transferring me) re-issued the ticket without me even asking. I'd try messaging over sitting on hold - they have been good to me at least about transferring to someone who seems to know what they are doing.

Roadbob

Roadbob

Hi - related to this- I just got a trial of EF premium but it appears to not offer information on delta. Am I missing something? Thanks

ATLawyer

IME it only takes about a minute or two for the airport agents to print a boarding pass in this situation. Had it happen on Sunday, first agent had no idea what was happening but immediately got a more experienced agent who knew how to get the boarding pass. She mentioned she sees it multiple times a week from RUCs.

Zorak

For DL, EF only has Flight Availability searches (not Awards and Upgrades), and you have to search only for DL (not multiple airlines).

Dedicated thread: ExpertFlyer and Delta Air Lines: The Definitive Thread

21A

Yeah, I’ve tried to point this out a couple of times up-thread, but it’s been drowned out by all the complaining about how failing to call and push until reissued leads to certain doom ;-)

The airport Deltamatic sets have a lot of capabilities in the hands of a well-trained agent, including the ability to “hook” ticket and PNR even when there is not an exact match (which the check-in automation would reject). This obviously helps in this case but also many others (e.g. auto IROP rebooking, SDC which sometimes does not reticket, etc).

findark

It also takes a competent agent about 3 minutes to reissue on the phone. Personally I'd rather roll the dice when making the flight isn't on the table, but YMMV.

SDQBound

Let us know how it went. Also, forget about the PUJ agents being able to do more than just basic tasks.

GagaPilot

Mostly a mini-rant about applying RUCs last night, but there is a question at the end:

Found a great main cabin fare for mid November, SEA-ATL-ECP outbound (X), ECP-ATL-SEA return (T). Booked the ticket and received the usual instant C+ UGs on all segments.

A few hours later I looked up Z inventory segment by segment. Saw both segments on the outbound had Z, however only the shorter segment on the return had Z. Decided to call in to apply an RUC for the entire outbound, and then apply another RUC to waitlist the longer ATL-SEA segment for the return.

First agent seemed to immediately understand my request. But, I became suspicious when she supposedly finished the entire thing in less than a minute. My past experience has been applying RUCs was a lengthy process. She assured me I was now in F for both outbound segments, and waitlisted for the return ATL-SEA segment. Hung up. Waited a few minutes, and reviewed my reservation online. It was a jumbled MESS. Duplicate segments everywhere, no mention of F, still showed my C+ seats, but unable to even view a seat map. After things stayed this way for 10 or 15 minutes I decided to call back in.

Second agent was baffled at how badly the first agent had screwed things up. It took him about 15 minutes to fix things. Once completed, I am now indeed in F (OL) for both segments on the outbound and have F seat assignments. He waitlisted me for the ATL-SEA on the return, and I see "Upgrade Waitlisted" online and the usual pseudo second seat map for the flight. So... things look as they should.

Question: The ticket never got reissued overnight. The agent said the usual spill about how it will go into the queue, even after expressing my desire to just have it reissued now to avoid checkin problems. Ticket still shows (X) for the outbound and same ticket number. So, should I call back, or wait until a few days before departure to see if it does magically get reissued? OR, has anyone had success lately in checking in for flights where the ticket never got reissued? Travel is about 3 weeks out.

pharmflyer

My frustrations have been for an upcoming trip ORD-ATL-PUJ leaving on Thanksgiving. I applied the RUCs at booking back in June, they cleared ORD-ATL immediately and ATL-PUJ cleared about 5 days later off the waitlist. I called in and the agent was great but didn't re-issue the ticket, and said to call back closer to the time. I haven't had time to call, but multiple "ticketing specialists" that I have been transferred to over the messaging service and Twitter (where I have had GREAT success getting tickets re-issued this year) have said that my ticket has already been re-issued.

I knew it hadn't been reissued since the fare class still showed H on the receipt, even though our seats are in F and show OL. However 4 agents, including 2 ticketing/reticketing specialists have said that the ticket was already reissued. The RUCs still showed as open in my account.

Since they were still showing, I was messaging a ticketing specialist and they then applied them to the PUJ-JFK-ORD return trip and reissued it in a matter of minutes (receipts show OL). That was my last set of certs (DM is not in my future this year) so I will probably need to call tomorrow and figure out what to do with the outbound ORD-ATL-PUJ that we are still seated in F in but I envision not being able to check in for when the time comes to check in.

Man this has been a fun time haha

businesstino

interested to hear the update here - what ended up happening?

SDQBound

Similar situation. Called to apply RUC to a DCA-JFK-SDQ itinerary. Agent said she could confirm me in the fist segment and waitlist me for the second. So now the first segment shows OL with no seat assignment, plus the duplicate seat maps. Should the ticket be reissued at this point to be able to select seats on the first segment, or will that close the certificate and prevent the second segment from clearing?