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Using Regional Upgrades on Delta (RUC) post 2/1/2022

Using Regional Upgrades on Delta (RUC) post 2/1/2022

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Old Mar 14, 22, 3:11 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: bgriff
Wiki Link
For discussion of same-day change on an itinerary with an RUC applied, see: SDC while using Regional Upgrade Certificates (RUC) Definitive Thread

FEB 1, 2022 New GUC/RUC Inventory Rules

*****GUC*****

Flight has First Class
MC/C+ = Purchased
First = Last Seat J (Old Policy = OY)

Flight has DPS only
MC/C+ = Purchased
DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY)

Flight has D1 with no DPS
MC/C+ = Purchased
D1 = Z (Old Policy = OY)

Flight has D1 with DPS
MC/C+ = Purchased
DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY)
D1 = OY @ T-24h15m

Flight has D1 with DPS
DPS = Purchased
D1 = Z (Old Policy = OY)

Note: If GUC applied to domestic flight, it has better inventory than RUC (better chance for D1 transcon or to Hawaii)

*****RUC*****

Flight has First Class
MC/C+ = Purchased
First = Z (Old Policy = OY)

Flight has D1 with no DPS
MC/C+ = Purchased
D1 = OY (no change in old policy = OY)

Delta is using public inventory buckets J Z P G (and non-public bucket OY in some cases) to determine GUC/RUC availability. However once they have confirmed you the system converts the segment in your reservation to a different bucket. Here is the class mapping:
GUC Usage
MC or C+ purchased / Upgrade to DPS / P class needed / Books into RV (Clears at T-24.15 into D1 as OX if OY available)
MC or C+ purchased / Upgrade to D1 (no DPS) / Z class needed / Books into OK
DPS purchased / Upgrade to D1 / Z class needed / Books into OK
MC or C+ purchased / Upgrade to FC (no D1/DPS) / J class needed / Books into OV

RUC Usage
MC or C+ purchased / Upgrade to DPS / G class needed / Books into RX (Clears at T-24.15 into D1 as OX if OY available) ****THIS AIRCRAFT CONFIG MAKES NO SENSE DPS IS NOT SOLD ON RUC ROUTES, MAYBE THIS IS FOR FUTURE PLANS?****
MC or C+ purchased / Upgrade to D1 (no DPS) / OY class needed / Books into OX
DPS purchased / Upgrade to D1 / OY class needed / Books into OX ****THIS AIRCRAFT CONFIG MAKES NO SENSE DPS IS NOT SOLD ON RUC ROUTES, MAYBE THIS IS FOR FUTURE PLANS?****
MC or C+ purchased / Upgrade to FC (no D1/DPS) / Z class needed / Books into OL

New Delta.com Upgrade Availability Indicators that appeared 2/1/22 and what they mean

Dom D1 Tag meaning:
Global Upgrade Certificate Available = GUC in Z (OY = 0 for RUC)
Upgrade Certificate Available = GUC in Z /or/ RUC in OY both available

Dom F Tag meaning:
Global Upgrade Certificate Available = GUC in Last Seat J (Z = 0 for RUC)
Upgrade Certificate Available = GUC in last seat J /or/ RUC in Z both available

Example D1 Flights from JFK - LAX (flight numbers are fictitious)

DL 01
Dom D1 flight
Actual Availability: J5 C4 D4 Z3
Hidden Availability: OY2
Website indicator: Upgrade Certificate Available
Actual decode: (2 RUC (OY) open, 3 GUC (Z) open)

DL 02
Dom D1 flight
Actual Availability: J5 C4 D4 Z3
Hidden Availability: OY0
Website indicator: Global Upgrade Certificate Available
Actual decode: (0 RUC (OY) open, 3 GUC (Z) open)

DL 03
Dom D1 flight
Actual Availability: J3 C2 D2 Z0
Hidden Availability: OY0
Website indicator: No flag - neither is available GUC (Z0) and RUC (OY0)

DL 04
Dom First flight
Actual Availability: J3 C2 D2 Z1
Hidden Availability: n/a
Website indicator: Upgrade Certificate Available
Actual decode: (1 RUC (Z) open, 3 GUC (J) open)

DL 05
Dom First flight
Actual Availability: J3 C2 D2 Z0
Hidden Availability: n/a
Website indicator: Global Upgrade Certificate Available
Actual decode: (0 RUC (Z) open, 3 GUC (J) open)

DL 06
Dom First flight
Actual Availability: J0 C0 D0 Z0
Hidden Availability: n/a
Website indicator: No flag - neither is available
Actual decode: (0 RUC (Z) open, 0 GUC (J) open)

__________________________________________________ __

PRE FEB 1, 2022 WIKI
More information and discussion about using same-day change after applying regional upgrades can be found in this thread: https://www.flyertalk.com/forum/delt...ve-thread.html
  • The clock begins ticking on RUC expiration when you make your choice benefit selection, so it's possible to time your selection when there is a specific need to use them.
  • You can select your 2017 choice benefit as soon as DL recognizes your Plat status. Certificates expire 12 months from date of issue. 2019 choice benefits (earned based on how much one flew in 2018) must be selected by Jan 31, 2020.
  • If you select certificates as your choice benefit late in your Medallion tenure, it will still be valid after your status expires -- so for example if you earn Platinum Medallion in 2018, which is valid through Jan 31, 2020, but then only earn Silver Medallion in 2019, which becomes effective Feb 1, 2020 when your Platinum Medallion status expires, RUCs selected in January 2020 would be valid through January 2021 and could be used once you were only a Silver Medallion member, giving you a much higher upgrade list position on those flights where you attempt to use them.
  • If you request to use a RUC on a flight and do not receive the upgrade, it is returned to your account for future use, but check your account to make sure.
  • RUC may be redeemed for the named Medallion member and up to one travel companion traveling on the same flight (the companion officially no longer needs to be in the same reservation, though that rule was not actually enforced even when it was the official rule). The named member and the companion will each require a separate certificate.

While the RUC process is almost entirely opaque, there are a couple of "hints" of a correctly applied waitlist.

1a) When viewing a waitlisted segment on the DL.com web site (not the app), there may be two seat maps for the same flight. The first seat map shows the coach seat you are currently in, and the second seat map for the same flight says "you may not select seats for this flight" or something like that. This second seat map corresponds to a part of the waitlist process, and indicates that at least one step of the multi-step process to add an RUC waitlist was actually done. Unfortunately, this does NOT indicate that the other manual steps of the RUC waitlist process were successfully completed by the agent (i.e. even if you see the second seat map, there still could be something wrong. There is simply no way for the customer to tell.)

1b) The status for a waitlisted segment should say something like "Upgrade Waitlisted"

2) Assuming the waitlist does not clear prior to check-in, the second hint is the upgrade waitlist. If the RUC waitlist request was coded correctly, you should show up at or very near the top of the upgrade waitlist that you can see on DL.com or the app. If you find yourself at your "usual" spot on the upgrade waitlist, this is a clue that the RUC waitlist request was not coded correctly.

3) The RUC is a form of "payment". Until the RUC clears, it remains "unused" so a waitlisted RUC will still show in your wallet as "open".

You may also wish to peruse the wiki for the GUC success thread as some of the considerations/logistics are similar between RUCs and GUCs.







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Old Jun 17, 22, 11:27 am
  #376  
formerly willbbiddy
 
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Originally Posted by flyerCO View Post
Is this an international or domestic flight?
International. But it's my understanding that international flights sold w/o PS that have upgraded equipment treat those seats as C+ available to medallions.
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Old Jun 17, 22, 11:43 am
  #377  
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Originally Posted by BirdLawyer View Post
International. But it's my understanding that international flights sold w/o PS that have upgraded equipment treat those seats as C+ available to medallions.
Correct. Are you PM/DM or within window to upgrade to C+?

What particular flight number and date is this? Can see how it is actually assigned. BTW while unusual, the PS cabin could be sold out and people just not assigned seats.
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Old Jun 17, 22, 11:54 am
  #378  
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Originally Posted by flyerCO View Post
Correct. Are you PM/DM or within window to upgrade to C+?

What particular flight number and date is this? Can see how it is actually assigned. BTW while unusual, the PS cabin could be sold out and people just not assigned seats.
PM - DL105 - 6/21/2022 - J1 C0 D0 I0 Z0 P0 A0 G0 W0 S0 Y9 B9 M9 H2 Q0 K0 L0 U0 T0 X0 V0 E2

EF shows all seats unoccupied, dl.dumb shows 8 occupied the rest blocked.
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Old Jun 17, 22, 12:01 pm
  #379  
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Originally Posted by BirdLawyer View Post
PM - DL105 - 6/21/2022 - J1 C0 D0 I0 Z0 P0 A0 G0 W0 S0 Y9 B9 M9 H2 Q0 K0 L0 U0 T0 X0 V0 E2

EF shows all seats unoccupied, dl.dumb shows 8 occupied the rest blocked.
P0 means PS is sold out. There wouldn't be P, A or G showing if they simply weren't selling PS. Also even if there was no PS, W is zero, meaning C+ is sold out.

Seatmaps are irrelevant as except for passengers from N American most don't preselect seats.. advance seat assignment is less common outside N. American passengers.
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Old Jun 18, 22, 12:16 pm
  #380  
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Originally Posted by flyerCO View Post
P0 means PS is sold out. There wouldn't be P, A or G showing if they simply weren't selling PS. Also even if there was no PS, W is zero, meaning C+ is sold out.

Seatmaps are irrelevant as except for passengers from N American most don't preselect seats.. advance seat assignment is less common outside N. American passengers.
This is so frustrating. J1 lines up, but then the app also says there's 13 PS available.

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Old Jun 18, 22, 1:30 pm
  #381  
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Originally Posted by BirdLawyer View Post
This is so frustrating. J1 lines up, but then the app also says there's 13 PS available.
That only shows unassigned seats. Itís not at all reflective of actual availability (well of course 0 does mean sold out.
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Old Jun 23, 22, 12:16 pm
  #382  
 
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On a same day change, would one be able to stay in the upgraded class if available, or would the RUC have to be re-issued to the new flight? And if downgraded, would the RUC go back to wallet?
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Old Jun 23, 22, 12:31 pm
  #383  
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Originally Posted by greenwichgolf View Post
On a same day change, would one be able to stay in the upgraded class if available, or would the RUC have to be re-issued to the new flight? And if downgraded, would the RUC go back to wallet?
There is a whole thread on this topic: SDC while using Regional Upgrade Certificates (RUC) Definitive Thread

Short answer is, we think you should be able to stay in the upgraded class and there was good reason to believe that was the rule pre-February, but there is a possibility the rules changed, and even if they didn't, actually achieving that outcome with an agent can be challenging.
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Old Jun 23, 22, 12:33 pm
  #384  
 
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Originally Posted by greenwichgolf View Post
On a same day change, would one be able to stay in the upgraded class if available, or would the RUC have to be re-issued to the new flight? And if downgraded, would the RUC go back to wallet?
Yes, you stay in the same class. I just did this LAX-JFK in D1. Original flight (the only one that had immediate RUC availability) left at 6am - I obviously didnít want to leave for the airport at 4am. As soon as I woke up the morning before and checked in around 7am, I requested the SDC and was able to confirm on a 11am flight. Ticket reissued the same OL or OX ticket class in D1
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Old Jun 27, 22, 12:00 am
  #385  
 
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So what do we do when delta.com said upgrade availability on both segments, and the agent only see its on one? For example, one sunday I am looking JFK-SEA. The directs are GUCs only, but various connections show both segments avail, but when I call in, no go.
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Old Jun 27, 22, 7:30 am
  #386  
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Originally Posted by shaown View Post
So what do we do when delta.com said upgrade availability on both segments, and the agent only see its on one? For example, one sunday I am looking JFK-SEA. The directs are GUCs only, but various connections show both segments avail, but when I call in, no go.
This is known issue. Nothing but hope agents agrees to go by website.
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Old Jun 27, 22, 7:57 am
  #387  
 
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well that is a new level of frustration I keep buying tix via TA, calling in, then canceling them with it turns out .com was wrong (fully refundable/24 hours) if not avail. Painful.
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Old Jun 27, 22, 8:04 am
  #388  
 
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Originally Posted by shaown View Post
well that is a new level of frustration I keep buying tix via TA, calling in, then canceling them with it turns out .com was wrong (fully refundable/24 hours) if not avail. Painful.

Please explain. What's TA, and who was wrong?
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Old Jun 27, 22, 2:18 pm
  #389  
 
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Originally Posted by shaown View Post
well that is a new level of frustration I keep buying tix via TA, calling in, then canceling them with it turns out .com was wrong (fully refundable/24 hours) if not avail. Painful.
Just search for availability segment-by-segment on the website.
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Old Jun 27, 22, 2:20 pm
  #390  
 
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glossary

Originally Posted by Goodoldflyer View Post
Please explain. What's TA, and who was wrong?
TA = Travel Agent. Glossary (at the bottom of the page) is usually helpful.
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