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Using Regional Upgrades on Delta (RUC) post 2/1/2022

Old Feb 2, 2022, 11:25 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: bgriff
For discussion of same-day change on an itinerary with an RUC applied, see: SDC while using Regional Upgrade Certificates (RUC) Definitive Thread

FEB 1, 2022 New GUC/RUC Inventory Rules

*****GUC*****

Flight has First Class
MC/C+ = Purchased
First = Last Seat J (Old Policy = OY)

Flight has DPS only
MC/C+ = Purchased
DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY)

Flight has D1 with no DPS
MC/C+ = Purchased
D1 = Z (Old Policy = OY)

Flight has D1 with DPS
MC/C+ = Purchased
DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY)
D1 = OY @ T-24h15m

Flight has D1 with DPS
DPS = Purchased
D1 = Z (Old Policy = OY)

Note: If GUC applied to domestic flight, it has better inventory than RUC (better chance for D1 transcon or to Hawaii)

*****RUC*****

Flight has First Class
MC/C+ = Purchased
First = Z (Old Policy = OY)

Flight has D1 with no DPS
MC/C+ = Purchased
D1 = OY (no change in old policy = OY)

Delta is using public inventory buckets J Z P G (and non-public bucket OY in some cases) to determine GUC/RUC availability. However once they have confirmed you the system converts the segment in your reservation to a different bucket. Here is the class mapping:
GUC Usage
MC or C+ purchased / Upgrade to DPS / P class needed / Books into RV (Clears at T-24.15 into D1 as OX if OY available)
MC or C+ purchased / Upgrade to D1 (no DPS) / Z class needed / Books into OK
DPS purchased / Upgrade to D1 / Z class needed / Books into OK
MC or C+ purchased / Upgrade to FC (no D1/DPS) / J class needed / Books into OV

RUC Usage
MC or C+ purchased / Upgrade to DPS / G class needed / Books into RX (Clears at T-24.15 into D1 as OX if OY available) ****THIS AIRCRAFT CONFIG MAKES NO SENSE DPS IS NOT SOLD ON RUC ROUTES, MAYBE THIS IS FOR FUTURE PLANS?****
MC or C+ purchased / Upgrade to D1 (no DPS) / OY class needed / Books into OX
DPS purchased / Upgrade to D1 / OY class needed / Books into OX ****THIS AIRCRAFT CONFIG MAKES NO SENSE DPS IS NOT SOLD ON RUC ROUTES, MAYBE THIS IS FOR FUTURE PLANS?****
MC or C+ purchased / Upgrade to FC (no D1/DPS) / Z class needed / Books into OL

New Delta.com Upgrade Availability Indicators that appeared 2/1/22 and what they mean

Dom D1 Tag meaning:
Global Upgrade Certificate Available = GUC in Z (OY = 0 for RUC)
Upgrade Certificate Available = GUC in Z /or/ RUC in OY both available

Dom F Tag meaning:
Global Upgrade Certificate Available = GUC in Last Seat J (Z = 0 for RUC)
Upgrade Certificate Available = GUC in last seat J /or/ RUC in Z both available

Example D1 Flights from JFK - LAX (flight numbers are fictitious)

DL 01
Dom D1 flight
Actual Availability: J5 C4 D4 Z3
Hidden Availability: OY2
Website indicator: Upgrade Certificate Available
Actual decode: (2 RUC (OY) open, 3 GUC (Z) open)

DL 02
Dom D1 flight
Actual Availability: J5 C4 D4 Z3
Hidden Availability: OY0
Website indicator: Global Upgrade Certificate Available
Actual decode: (0 RUC (OY) open, 3 GUC (Z) open)

DL 03
Dom D1 flight
Actual Availability: J3 C2 D2 Z0
Hidden Availability: OY0
Website indicator: No flag - neither is available GUC (Z0) and RUC (OY0)

DL 04
Dom First flight
Actual Availability: J3 C2 D2 Z1
Hidden Availability: n/a
Website indicator: Upgrade Certificate Available
Actual decode: (1 RUC (Z) open, 3 GUC (J) open)

DL 05
Dom First flight
Actual Availability: J3 C2 D2 Z0
Hidden Availability: n/a
Website indicator: Global Upgrade Certificate Available
Actual decode: (0 RUC (Z) open, 3 GUC (J) open)

DL 06
Dom First flight
Actual Availability: J0 C0 D0 Z0
Hidden Availability: n/a
Website indicator: No flag - neither is available
Actual decode: (0 RUC (Z) open, 0 GUC (J) open)

Im not able to check-in online for a flight where RUC/GUC was applied.
The problem is most likely that your upgrade cleared but your ticket has not been re-issued. Call to request a manual re-issue of your ticket.

__________________________________________________ __

PRE FEB 1, 2022 WIKI
More information and discussion about using same-day change after applying regional upgrades can be found in this thread: https://www.flyertalk.com/forum/delt...ve-thread.html
  • The clock begins ticking on RUC expiration when you make your choice benefit selection, so it's possible to time your selection when there is a specific need to use them.
  • You can select your 2017 choice benefit as soon as DL recognizes your Plat status. Certificates expire 12 months from date of issue. 2019 choice benefits (earned based on how much one flew in 2018) must be selected by Jan 31, 2020.
  • If you select certificates as your choice benefit late in your Medallion tenure, it will still be valid after your status expires -- so for example if you earn Platinum Medallion in 2018, which is valid through Jan 31, 2020, but then only earn Silver Medallion in 2019, which becomes effective Feb 1, 2020 when your Platinum Medallion status expires, RUCs selected in January 2020 would be valid through January 2021 and could be used once you were only a Silver Medallion member, giving you a much higher upgrade list position on those flights where you attempt to use them.
  • If you request to use a RUC on a flight and do not receive the upgrade, it is returned to your account for future use, but check your account to make sure.
  • RUC may be redeemed for the named Medallion member and up to one travel companion traveling on the same flight (the companion officially no longer needs to be in the same reservation, though that rule was not actually enforced even when it was the official rule). The named member and the companion will each require a separate certificate.

While the RUC process is almost entirely opaque, there are a couple of "hints" of a correctly applied waitlist.

1a) When viewing a waitlisted segment on the DL.com web site (not the app), there may be two seat maps for the same flight. The first seat map shows the coach seat you are currently in, and the second seat map for the same flight says "you may not select seats for this flight" or something like that. This second seat map corresponds to a part of the waitlist process, and indicates that at least one step of the multi-step process to add an RUC waitlist was actually done. Unfortunately, this does NOT indicate that the other manual steps of the RUC waitlist process were successfully completed by the agent (i.e. even if you see the second seat map, there still could be something wrong. There is simply no way for the customer to tell.)

1b) The status for a waitlisted segment should say something like "Upgrade Waitlisted"

2) Assuming the waitlist does not clear prior to check-in, the second hint is the upgrade waitlist. If the RUC waitlist request was coded correctly, you should show up at or very near the top of the upgrade waitlist that you can see on DL.com or the app. If you find yourself at your "usual" spot on the upgrade waitlist, this is a clue that the RUC waitlist request was not coded correctly.

3) The RUC is a form of "payment". Until the RUC clears, it remains "unused" so a waitlisted RUC will still show in your wallet as "open".

You may also wish to peruse the wiki for the GUC success thread as some of the considerations/logistics are similar between RUCs and GUCs.









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Using Regional Upgrades on Delta (RUC) post 2/1/2022

Old Mar 12, 2022, 10:53 am
  #166  
 
Join Date: Jan 2018
Programs: AF/KL Gold, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 967
Originally Posted by chewy3
You lucked out. Agent didn't know the new policy. I actually had this but the ticket wasn't reissued and another agent actually removed my upgrade and reverted back.

Ridiculous that this still hasn't been fixed.
Im confused what the poster lucked out on? Seems like everything was done to the new policy to me. The agent needs to find OY inventory that converts to OX (see class mapping in Wiki). only unusual thing here is that the new flight on OY didnt convert correctly to OX. But thats not such a big deal both lights obviously pulled from OY inventory which is correct using RUC on D1.
Utskicat is offline  
Old Mar 12, 2022, 12:11 pm
  #167  
 
Join Date: May 1999
Location: Pittsburgh, PA, USA
Posts: 75
Question

Have read the last few pages of this thread but still have some confusion about applying RUCs. Booked these flights for 2 passengers and based on seeing "First Available with Upgrade Certificate" I thought I could easily call in and be confirmed in F with an RUC. Called and they said that there was no space available for confirmed RUC but that I could waitlist these certs. Now I notice that when I click for the availability details it shows "Global Upgrade Certificate Availability". If I search for other destinations, for instance, PIT-PDX, I see the same "First Available with Upgrade Certificate" and the details do not mention "Global Upgrade". Is this a glitch that the website makes it appear that RUCs can be used but there is no inventory to use them?





And an unrelated question while I'm posting. As a platinum I booked this trip in Main and then was offered FCM/buy-up options in the app. Later, however, I upgraded us to Comfort+ and now there is no ability to buy up to F. And then thinking through it some more, I have lots of itineraries where I've selected C+ and now all of F is greyed-out, even with many seats appearing available. Is there any connection here?

Edit: I realize that today is schedule-change Saturday but what I'm seeing seems to happen all the time.

Last edited by theorbo; Mar 12, 2022 at 12:24 pm
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Old Mar 12, 2022, 8:06 pm
  #168  
 
Join Date: Jul 2005
Location: SJU
Programs: Amex FHR elite travel agent, Ritz Stars, Hyatt Prive, Four Seasons Preferred Partner and others
Posts: 1,519
Originally Posted by Utskicat
Im confused what the poster lucked out on? Seems like everything was done to the new policy to me. The agent needs to find OY inventory that converts to OX (see class mapping in Wiki). only unusual thing here is that the new flight on OY didnt convert correctly to OX. But thats not such a big deal both lights obviously pulled from OY inventory which is correct using RUC on D1.
The wiki is wrong. OY does not convert to OX. OY is not used for upgrade certs now period.

OX is not available on any domestic D1 flight that I've seen so the system is broken.
chewy3 is offline  
Old Mar 13, 2022, 6:42 am
  #169  
 
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,533
I agree - and just to reiterate, because people misunderstood my post.

1) I used an RUC right before the 3/1 changes - and it was in OY

2) A few days ago (post-3/1) I used an RUC - not sure what it was.

3) On the same call as #2, I asked that my tickets be immediately reissued and the pre-3/1 ticket was reissued as OX (previously OY, that same ticket); the second post-3/1 ticket was reissued as OY.

So clearly things aren't right!!
Tedgrrrr is offline  
Old Mar 13, 2022, 12:28 pm
  #170  
 
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,899
Originally Posted by Tedgrrrr
I agree - and just to reiterate, because people misunderstood my post.

1) I used an RUC right before the 3/1 changes - and it was in OY

2) A few days ago (post-3/1) I used an RUC - not sure what it was.

3) On the same call as #2, I asked that my tickets be immediately reissued and the pre-3/1 ticket was reissued as OX (previously OY, that same ticket); the second post-3/1 ticket was reissued as OY.

So clearly things aren't right!!
Didn't the changes happen on Feb 1, not March 1?
audidudi is offline  
Old Mar 13, 2022, 9:37 pm
  #171  
 
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 1,091
More RUC Domestic D1 weirdness...

Here's a new one...

I found a JFK/SFO routing thru LAX on Wednesday, June 22. Delta 543, DL 1203. It says "DeltaOne Confirmable with Upgrade Certificate." I was on the phone with an agent who told me their is confirmed RUC upgrade space on BOTH legs.

Out of curiosity, I checked what booking JUST the JFK/LAX leg was. When I searched that, I found the flight, but it said it was only confirmable with GLOBAL Upgrade space. The agent said that adding the LAX/SFO leg made the whole thing book into OX. But there is no way to ONLY fly JFK/LAX and get OX.
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Old Mar 13, 2022, 9:46 pm
  #172  
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Married segment availability for awards and upgrades isnt new although this iteration due to the new RUC subclass is annoying
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Old Mar 13, 2022, 9:57 pm
  #173  
 
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 1,091
Originally Posted by Duke787
Married segment availability for awards and upgrades isnt new although this iteration due to the new RUC subclass is annoying
Yeah, I'm familiar with the married segment logic - it just makes it that much harder to find upgrade space with these subclasses of O-award fares.
That being said, I'm encouraged I found SOMETHING with domestic D1 space.
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Old Mar 14, 2022, 6:54 am
  #174  
 
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,235
...queue up the throwaway segment posts...
FlyAO2 is offline  
Old Mar 14, 2022, 6:58 am
  #175  
 
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,235
Originally Posted by Zorak
When the ticket is reissued. Clues that reissue has happened include (1) a new email titled "your flight receipt" (2) a new 006 ticket number compared to when you booked (3) somewhere in the trip info is also a date/time the ticket was issued.

...

You can also open up your trip and click on RECEIPT. If it shows OY or OX you've bee reticketed...if it shows your original inventory (X, V, Q, etc...) you have not
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Old Mar 14, 2022, 8:24 am
  #176  
 
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,489
Originally Posted by FlyAO2
You can also open up your trip and click on RECEIPT. If it shows OY or OX you've bee reticketed...if it shows your original inventory (X, V, Q, etc...) you have not
OY is F and OX is D1, right? I have OL on my receipt, how is that different from OY/OX?
Billy Mumphrey is offline  
Old Mar 16, 2022, 8:27 pm
  #177  
 
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 1,091
YALL I FOUND JFK/SFO RUC space in June! It DOES exist! 😅😅😅
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Old Mar 16, 2022, 8:40 pm
  #178  
 
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,235
Originally Posted by Billy Mumphrey
OY is F and OX is D1, right? I have OL on my receipt, how is that different from OY/OX?
I just got a regional processed and it also says OL. No clue what that is
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Old Mar 18, 2022, 12:29 pm
  #179  
 
Join Date: Jul 2021
Posts: 62
Hows recent success been for anyone flying delta one to HNL with RUCs?

optimistic for my flight in a few weeks and 19 open seats
Cryptoprophet is offline  
Old Mar 18, 2022, 7:01 pm
  #180  
 
Join Date: Nov 2006
Posts: 90
I was recently #1 on the list for 0 seats on the outbound from shortly after check-in up to boarding, then #2 for 1 seat on the return. Open seats a week in advance were much fewer than 19 on my flights, so maybe there is hope for your situation.
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