CLT-MSP No Breakfast in F
Jan 18, 22, 8:42 am
#16
Original Poster
Join Date: Jan 2021
Posts: 18
Originally Posted by Ringer909
Have you seen what Delta is offering for breakfast these days? I almost think their intention is to make it so unappealing passengers won’t miss it.
I, for one, would say get rid of meals on flights less than 1500 miles. Maybe offer some upgraded snacks the time of day. I always wonder why people make such a big deal about getting fed on a plane. You’re paying a premium for not real good food. Most will survive the duration of the flight without a meal.
I, for one, would say get rid of meals on flights less than 1500 miles. Maybe offer some upgraded snacks the time of day. I always wonder why people make such a big deal about getting fed on a plane. You’re paying a premium for not real good food. Most will survive the duration of the flight without a meal.
Jan 18, 22, 8:44 am
#17
Original Poster
Join Date: Jan 2021
Posts: 18
Originally Posted by HaleiwaFlyer
Yes, write to customer service indicating breakfast was listed on the App, but was not served. Same for no-working IFE. People have reported decent amount of SkyMiles, and you can build up a decent balance of SkyMiles due to Delta's own IT/service issues. You'll be amazed that they will reward you 100 USD in SkyMiles for lack of catering, but not willing to cater minimal cost food products, or not update their IT system to the presence or lack of meal service.
No one has any clue of when PDB will come back.
No one has any clue of when PDB will come back.
Jan 18, 22, 8:46 am
#18
Original Poster
Join Date: Jan 2021
Posts: 18
Originally Posted by bitterproffit
I had the same issue in December on a flight from BNA to BOS. It met all the 'Delta requirements' for breakfast, but there was no breakfast and no explanation.
In my experience with flying Delta the past 2-3 months, the only thing that's been consistent is the inconsistency.
It's not about 'getting fed on the plane', its providing what you ADVERTISED. Its not about 'survival', its about being able to plan based upon what Delta says they will provide.
We should stop making excuses for poor service.
It's been annoying with Delta (especially flying a 'Delta partner'), lately. If they charge a premium, they should provide a premium service and product. And they haven't been.
In my experience with flying Delta the past 2-3 months, the only thing that's been consistent is the inconsistency.
It's not about 'getting fed on the plane', its providing what you ADVERTISED. Its not about 'survival', its about being able to plan based upon what Delta says they will provide.
We should stop making excuses for poor service.
It's been annoying with Delta (especially flying a 'Delta partner'), lately. If they charge a premium, they should provide a premium service and product. And they haven't been.
Jan 18, 22, 8:49 am
#19
Original Poster
Join Date: Jan 2021
Posts: 18
Originally Posted by WillBarrett_68
Yes, you should file a feedback note about this, but really, if the flight was miscatered, I'm not sure what you expected the FA to do.
Jan 18, 22, 8:51 am
#20
Original Poster
Join Date: Jan 2021
Posts: 18
Originally Posted by Bear96
If the question is, Is it worth it to complain about only getting a snack tray instead of a cold breakfast box, I would say No. Is there really that much difference between a cold breakfast box and choosing a few things from the snack tray?
And correct that one complaint won't change anything. Neither will a hundred. Only taking your business elsewhere will change anything, and the other CLT-MSP options these days are also pretty dismal. So again (IMO) No, it is not worth complaining.
Unless it would make you feel better. In which case I would say, Go ahead.
And correct that one complaint won't change anything. Neither will a hundred. Only taking your business elsewhere will change anything, and the other CLT-MSP options these days are also pretty dismal. So again (IMO) No, it is not worth complaining.
Unless it would make you feel better. In which case I would say, Go ahead.
I took your advice since it makes me feel better. Thanks for the tip.
Jan 18, 22, 9:02 am
#21
Join Date: Jan 2011
Location: DTW
Programs: DL DM, National EE, Hertz PC, IHG PL, Bonvoy Amb
Posts: 1,256
Originally Posted by polska
I didn't expect the flight attendant to do anything other than confirm there was a mistake. To just shrug it off and say this is not a breakfast flight and walk away was just being rude. I know FAs are fed up with working conditions, so I am not even upset about the interaction. Just think it was a poor look for Delta. I am learning to readjust expectations with FAs and it helps reduce the disappointing service and makes me really appreciate the crews that still hustle.
I still do think there are more over-performers then under though this may be route specific.
PS you should definitely file a complaint about un-catered breakfast boxes - I wonder if they were possibly mistakenly given to the passengers on a late flight the night before (who should have received snack boxes)
Jan 18, 22, 12:32 pm
#23
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 99,012
Originally Posted by Detroiter
Right. I harp on the long-ago discontinuation of meals on DTW-East Coast flights because, if you have a 5:30 pm flight to, e.g., PHL, if there's no meal (or at least a satisfying snack such as a salad or a good sandwich), you have to either eat dinner at DTW at around 4:00, or wait until arrival, which means, given picking up a rental car and driving to one's destination, dinner at 9:00 (assuming 7:30 arrival at PHL). It's about eating at normal human being hours.
Jan 18, 22, 12:33 pm
#24
Join Date: Feb 2019
Posts: 2,324
Originally Posted by polska
I didn't expect the flight attendant to do anything other than confirm there was a mistake. To just shrug it off and say this is not a breakfast flight and walk away was just being rude. I know FAs are fed up with working conditions, so I am not even upset about the interaction. Just think it was a poor look for Delta. I am learning to readjust expectations with FAs and it helps reduce the disappointing service and makes me really appreciate the crews that still hustle.
Even if they do know it's probably easier to just say "this isn't a meal flight" than to get into a discussion of why the plane was miscatered, etc.
Jan 18, 22, 1:26 pm
#25
Join Date: May 2012
Location: In the air again and soon back to APAC
Programs: Home Office Plan
Posts: 2,782
Originally Posted by WillBarrett_68
My guess is that most FAs don't really know which routes have meal service or not, they get on the plane and if it's catered for meals, they serve them, and if it's not, then obviously it's not a meal flight.
Even if they do know it's probably easier to just say "this isn't a meal flight" than to get into a discussion of why the plane was miscatered, etc.
Even if they do know it's probably easier to just say "this isn't a meal flight" than to get into a discussion of why the plane was miscatered, etc.
Jan 18, 22, 1:36 pm
#26
Join Date: Apr 2016
Location: BNA (Nashville)
Programs: HH Diamond
Posts: 5,586
Originally Posted by Transpacificflyer
Yup. All of the catering companies are having problems: Staff shortages due to the labor market constraints, and covid have combined with supply chain problems to create this problem. The missing meals are not due to the evil machinations of the corporate office. I expect we will see a gradual return to satisfactory service a few months from now.
Jan 18, 22, 2:05 pm
#27
Join Date: Nov 2010
Programs: UA Premier Platinum, DL Platinum
Posts: 472
Originally Posted by Ringer909
I always wonder why people make such a big deal about getting fed on a plane. You’re paying a premium for not real good food. Most will survive the duration of the flight without a meal.
Jan 18, 22, 2:07 pm
#28
Join Date: Sep 2018
Location: Tacoma, WA
Programs: Delta Platinum Medallion, Bonvoy Gold, Hyatt Explorist, Hertz President's Circle
Posts: 439
Originally Posted by polska
I think it was bad catering, but also lazy FA. Either way, sent in a complaint. Nice to know what others have received as compensation. Thanks.
Jan 18, 22, 7:21 pm
#29
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 561
Originally Posted by Transpacificflyer
I expect we will see a gradual return to satisfactory service a few months from now.
Jan 18, 22, 7:48 pm
#30
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,606
Originally Posted by HaleiwaFlyer
Wasn’t Delta suppose to resume meal service June/July 2021? Look at where we are at now
sad boxes are what Delta call meals that taste like carboard. Best not to open and only use them for flotation device in case of emergency
