What to do with miles when someone dies... ? (Definitive Thread)
Mar 21, 2013, 1:34 am
#151
Join Date: Jan 2008
Location: Upstate, NY
Posts: 3,359
Hmm...this is more than a year old but seems relevant...
http://travel.nytimes.com/2012/11/25...iles.html?_r=0
lets just say that AA/USAirways is looking better and better....
http://travel.nytimes.com/2012/11/25...iles.html?_r=0
lets just say that AA/USAirways is looking better and better....
Mar 21, 2013, 2:56 am
#152
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I routinely get authorization and access from family and friends to use their "loyalty" program accounts for their or their family's benefit as I think it best .... and there is no assertion that their approval is rescinded upon their death.
Mar 21, 2013, 2:57 am
#153
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,108
Consider DL participation in these forums vs their corporate partner SPG. DL reps generally "hit and run" post, usually with nothing more than a link to a policy (not even the text or change itself!). SPG reps, OTOH, actively engage in threads (within reason), and even proactively outreach to posters.
DL is using the failed playbook of "controlled communication, always on message", the proponents of which for some reason never seem to catch on to the fact that the recipients of such messages can see right through them.
Mar 21, 2013, 2:58 am
#154
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
When a PR person posts an announcement of a change without even alluding to what the change is, you know it's going to be spectacularly awful.
Big thumbs down to this move. Not much else to say here, other than to express my shock at the change. Definitely goes against the "we've always got your back" philosophy expressed in the intro to the safety video.
Big thumbs down to this move. Not much else to say here, other than to express my shock at the change. Definitely goes against the "we've always got your back" philosophy expressed in the intro to the safety video.
Mar 21, 2013, 3:54 am
#155
Join Date: May 2008
Posts: 1,603
Mar 21, 2013, 4:17 am
#156
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
It's so funny.
Delta has repeatedly done this:
-rarely participate on FT overall
-post about a change that is sure to cause strong feelings
-then post about how the policy has not been published or enacted fully or won't happen for a while.
-answer 0-2 questions that are posted or thank FT for the members passion.
-disappear from the 'conversation' and reap the free research that is the FT rants, questions, tirades etc
Basically Delta trolls FT for research.
Delta has repeatedly done this:
-rarely participate on FT overall
-post about a change that is sure to cause strong feelings
-then post about how the policy has not been published or enacted fully or won't happen for a while.
-answer 0-2 questions that are posted or thank FT for the members passion.
-disappear from the 'conversation' and reap the free research that is the FT rants, questions, tirades etc
Basically Delta trolls FT for research.
Mar 21, 2013, 5:17 am
#158
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,193
Award calendar is basically irrelevant at this point since we know its not going getting touched as far as miles redemption is concerned.
I'd rather have some of the basic functionality and UI of the website fixed first, such as random segments that are SWU waitlisted not showing up in itineraries.
Anyway, this is both a poor and hostile decision to expire miles when a family member dies.
I'd rather have some of the basic functionality and UI of the website fixed first, such as random segments that are SWU waitlisted not showing up in itineraries.
Anyway, this is both a poor and hostile decision to expire miles when a family member dies.
Mar 21, 2013, 6:26 am
#160
Join Date: Dec 2012
Posts: 45
Best way around this is ensure your spouse or significant other or family member or the executor of estate has your Skymiles information and the ability to login to your account. I doubt Delta knows when you die unless you die on one of their planes so if you wish for your miles to be used to fly others to your funeral when you pass away, then this can be done very easily by allowing someone else to login to your account and make the reservations from your account or transfer miles to other accounts. Where there's a will (no pun intended), there's a way.
Mar 21, 2013, 6:29 am
#161
Join Date: Apr 2008
Posts: 2,358
I believe this could be a real problem for Delta if Delta refused to release at least the purchased miles.
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Mar 21, 2013, 6:54 am
#164
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Mar 21, 2013, 7:11 am
#165
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
Maybe they'll claim the member only "leases" the miles, and the lease expires upon death...