Complimentary Upgrades on Delta, the Definitive Thread
I thought it might be useful to have a thread for discussing how comp upgrades work on Delta, and after first running the idea past the DL forum mods, here it is :)
i.e. this thread is intended for questions and discussion about the hows and whys of complimentary Medallion upgrades, such as:
It's true that we already have a yearly 2022 Upgrade Success (or lack thereof) Thread, and currently many of the above sorts of questions might be posted there, but the thought was that going forward we could keep that thread focused on reporting success/failure data points and "what are my chances as a ___ Medallion on AAA-BBB" type questions, and separate out the logistics and mechanics of upgrade listing/processing into its own thread. In addition, this thread is not intended to replace any of the existing threads covering other methods and situations of sitting up front on Delta (or its partners, using Delta miles or instruments):
*these long-running threads will probably be locked in favor of post-Feb-2022 threads, once the new rules kick in |
Great timing as I was actually just about to look for the right thread to ask this… but this year is my first as GM and I’m just trying to understand how the 72 hour upgrade window works.
Are upgrades in the window automated to clear if there’s room for upgrades (assuming I’m high enough on the list), or does it require someone at Delta to actually process the upgrade? Also, is there any notification when the upgrade clears? My only experience so far has been upgrades at the gate, but if I clear before even checking in there won’t be an agent or screen to announce it. |
Originally Posted by VacationMode
(Post 33872259)
Great timing as I was actually just about to look for the right thread to ask this… but this year is my first as GM and I’m just trying to understand how the 72 hour upgrade window works.
Are upgrades in the window automated to clear if there’s room for upgrades (assuming I’m high enough on the list), or does it require someone at Delta to actually process the upgrade? Also, is there any notification when the upgrade clears? My only experience so far has been upgrades at the gate, but if I clear before even checking in there won’t be an agent or screen to announce it. If you clear automatically there will eventually be an email, but you can indirectly check for inventory yourself by pulling up the seat map. If you see a buy-up offer* then there's no inventory. If the buy-up offer disappears but you can still see F seats in the seat map, you can try picking one -- if it says FREE you can confirm the new seat and self-upgrade, essentially. (If this state occurs, it ought to be the case that you would have received the upgrade in due course of time even if you hadn't done anything, but I prefer not to leave things up to chance, or Delta's systems...) You'll still get the email eventually, congratulating you on being upgraded to the seat you chose :) *aka "FCM" -- other related thread: https://www.flyertalk.com/forum/delt...ve-thread.html |
Originally Posted by Zorak
(Post 33872265)
72 hours is the earliest that you *could* clear, but you won't necessarily get the upgrade just because there is an open seat. Upgrades are inventory-controlled (from a separate OU fare bucket) based on how many F seats revenue management thinks it can sell in the remaining days before departure.
If you clear automatically there will eventually be an email, but you can indirectly check for inventory yourself by pulling up the seat map. If you see a buy-up offer* then there's no inventory. If the buy-up offer disappears but you can still see F seats in the seat map, you can try picking one -- if it says FREE you can confirm the new seat and self-upgrade, essentially. (If this state occurs, it ought to be the case that you would have received the upgrade in due course of time even if you hadn't done anything, but I prefer not to leave things up to chance, or Delta's systems...) You'll still get the email eventually, congratulating you on being upgraded to the seat you chose :) *aka "FCM" -- other related thread: https://www.flyertalk.com/forum/delt...ve-thread.html |
Originally Posted by VacationMode
(Post 33872281)
Thanks for clearing that up! My first flight of the year isn’t for another month, but I’ll definitely keep an eye on the seat maps when I get in the window!
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do DM D1 upgrades ever clear before 24 hours out? I was PM for about 4 years and would often (but not always, especially on red eyes) clear D1 to/from LAX and JFK but would keep an eagle eye on the upgrade list and it seemed like a wave of seats would disappear around 5 days out. I wonder if that was RUCs? I’m bringing my partner with me on a trip next week and would rather not burn four RUCs that I don’t have to if we’re likely to clear on our own. for reference there are about 18 D1 seats available at the moment and I’m earned DM plus reserve card
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Anybody ever get a note on their reservation that says "Not eligible for complimentary upgrades"?
Fare class is W. |
Originally Posted by coast_2_coast
(Post 33882326)
do DM D1 upgrades ever clear before 24 hours out?
In 2020 I was able to select a domestic D1 seat shortly after booking that was more than 24h out but less than 5 days, but not sure how repeatable that is.
Originally Posted by Goodoldflyer
(Post 33882732)
Anybody ever get a note on their reservation that says "Not eligible for complimentary upgrades"?
Fare class is W. |
Originally Posted by Zorak
(Post 33882922)
D
More info is needed. International or domestic flight? How many passengers on the reservation, and are any of them non-status? |
Originally Posted by Goodoldflyer
(Post 33883062)
International, flying solo, paid to upgrade the return to D1.
https://www.delta.com/us/en/skymiles...llion-upgrades https://cimg1.ibsrv.net/gimg/www.fly...14bbc635a1.png |
OK, thanks. Welp, that certainly answers my question, and puts everything in perspective.
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Curiosity - I was on a flight where there were 3 empty seats in F at the gate and no one on the upgrade list. They went out filled by standby pax who had a zone of "MAIN1" and a seat assignment in F on the app. Are these NRSA, op-ups, or something else? I want to say there were a couple of empties in C+, but not sure and Y was full.
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Originally Posted by findark
(Post 33883908)
Curiosity - I was on a flight where there were 3 empty seats in F at the gate and no one on the upgrade list. They went out filled by standby pax who had a zone of "MAIN1" and a seat assignment in F on the app. Are these NRSA, op-ups, or something else? I want to say there were a couple of empties in C+, but not sure and Y was full.
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I think part of my question is - do NRSA on standby show up on the F upgrade list? On UA they do.
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Originally Posted by findark
(Post 33886754)
I think part of my question is - do NRSA on standby show up on the F upgrade list? On UA they do.
RELATED: If you SDS, you cannot go onto the upgrade list until you have been cleared onto the flight, which almost always happens after the GA has cleared upgrades for those on the list. |
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