Flexibility for non-co-terminals on schedule change (AXA vs SXM)
Dec 28, 2021, 5:55 am
#1
Original Poster
Join Date: Oct 2006
Location: LGA
Posts: 396
Flexibility for non-co-terminals on schedule change (AXA vs SXM)
I was scheduled to fly AXA-SJU-JFK on DL. Schedule changed from 2 hours (original) to 6:15 layover.
I asked DL (via chat) to change to the nonstop SXM-JFK. They wanted to collect ~$200/person change. Was surprised since this is a DL-initiated change and since SXM and AXA are 12 miles apart (albeit over water).
Is DL typically this inflexible when they've changed the schedule? Should I try again via phone?
I asked DL (via chat) to change to the nonstop SXM-JFK. They wanted to collect ~$200/person change. Was surprised since this is a DL-initiated change and since SXM and AXA are 12 miles apart (albeit over water).
Is DL typically this inflexible when they've changed the schedule? Should I try again via phone?
Dec 28, 2021, 6:50 am
#2
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
I was scheduled to fly AXA-SJU-JFK on DL. Schedule changed from 2 hours (original) to 6:15 layover.
I asked DL (via chat) to change to the nonstop SXM-JFK. They wanted to collect ~$200/person change. Was surprised since this is a DL-initiated change and since SXM and AXA are 12 miles apart (albeit over water).
Is DL typically this inflexible when they've changed the schedule? Should I try again via phone?
I asked DL (via chat) to change to the nonstop SXM-JFK. They wanted to collect ~$200/person change. Was surprised since this is a DL-initiated change and since SXM and AXA are 12 miles apart (albeit over water).
Is DL typically this inflexible when they've changed the schedule? Should I try again via phone?
Dec 28, 2021, 9:40 am
#4
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,053
DL rescheduling app has offered such flexibility for day-of-departure IRROPs. But there is nothing formal or documented for advance schedule changes.
https://pro.delta.com/content/agency...on-policy.html
https://pro.delta.com/content/agency...on-policy.html
Dec 28, 2021, 11:54 am
#5
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DL rescheduling app has offered such flexibility for day-of-departure IRROPs. But there is nothing formal or documented for advance schedule changes.
https://pro.delta.com/content/agency...on-policy.html
https://pro.delta.com/content/agency...on-policy.html
Dec 28, 2021, 12:00 pm
#6
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Dec 28, 2021, 5:47 pm
#8
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Dec 28, 2021, 9:20 pm
#11
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IRROPS self rebooking tool will even allow this. I've had tickets to SIN (when DL still flew there) that offered as far as TPE/KIX as options.
Dec 29, 2021, 11:07 am
#14
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This is a case where status might matter. The fact that you were able to do this as a DM might not predict anything about what OP can do if he/she doesn't have status with DL.
Jan 1, 2022, 11:26 am
#15
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Location: GA
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In any case, yes of course status can help. But the point is, it can be done if the airline wants to do it.