“Denied” boarding due to passport “damage”
Nov 30, 2021, 3:13 pm
#46
Join Date: Feb 2019
Posts: 3,097
Thankfully I was at ATL Intl check in with 2 hours to my flight, so I left and went to domestic where the agent graciously checked my bags, verified my passport, and wished me a good trip. Had no problems in France or on return.
Nov 30, 2021, 10:24 pm
#47
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,233
Really?
So, a single agent did not "unilaterally cancel" your multi-thousand dollar trip (not sure how this is even relevant, are you suggesting the bar for this should be lower for peons in Y?), it's not at all clear how many additional checks and balances you actually think are needed to prevent the thing you're worried about that did not in fact happen to you.
So, a single agent did not "unilaterally cancel" your multi-thousand dollar trip (not sure how this is even relevant, are you suggesting the bar for this should be lower for peons in Y?), it's not at all clear how many additional checks and balances you actually think are needed to prevent the thing you're worried about that did not in fact happen to you.
Dec 1, 2021, 2:33 am
#48
Join Date: Feb 2003
Posts: 4,115
Well, the person who denied the BP here WAS the supervisor per the OP who trivializes her actions by saying she "wandered off and returned with her manager". So that is two people who were questioning it. Seems more than reasonable to me.
Dec 1, 2021, 2:58 am
#49
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Without a photo of the damage, there's no way for us to know was it on good condition (which doesn't mean pristine) or was it truly damaged to point was an issue. If no agent anywhere, including US had issue with it, likely it was in "good" condition.
Dec 1, 2021, 3:16 am
#50
Join Date: Feb 2003
Posts: 4,115
Redcoats are not managers, simply higher powered front line agents. Think of as a head cashier. No supervisory power, just another cashier, just they are looked to for advice. Some have been with company not much longer than new hired TAs. If agent A says this is wrong, a lot will simply take their word. Heck, I've seen TA agents tell the redcoat what policy "is." Redcoat had/having no idea.
Without a photo of the damage, there's no way for us to know was it on good condition (which doesn't mean pristine) or was it truly damaged to point was an issue. If no agent anywhere, including US had issue with it, likely it was in "good" condition.
Without a photo of the damage, there's no way for us to know was it on good condition (which doesn't mean pristine) or was it truly damaged to point was an issue. If no agent anywhere, including US had issue with it, likely it was in "good" condition.
For all we know, the check in agent or her "manager" had a warning in their file from allowing something like this in the past with a note that any additional incident could result in their termination. They more than get the benefit of the doubt in this story, IMHO.
Dec 1, 2021, 10:03 am
#51
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,233
