If its a few minutes difference when I see the 'your bag is arriving at claim' time stamp to when the belt is actually going and bags coming out I'm not going to complain. However, if its an egregious difference and nothing shows up for 20-30+ min where it'll clearly make it a late bag then I'd be sending in feedback/complaints.

Just because somebody is making min wage isn't an excuse for not properly training or them intentionally scanning incorrectly.

As for the priority bag tags, I see this as a chronic issue at certain locations. BOS is especially bad at this and apparently ignores the priority tags. The vast majority of the time, the first couple dozen bags off are normal and then you see a few priority start to be scattered in. Submit feedback

I’ve noticed the same issue at ECP (just down the road from VPS). I get the “Your bag is now arriving at Claim 3” message where I would expect in reality it should be the “bag off plane” scan. ECP has 3 belts, and claim 3 is exclusively DL, and I’ve never seen another carrier use it, so I kind of blame the employees here.

Sort of related, but dropping bags at ECP this morning the agent said “Sorry we are out of the yellow priority tags, but it doesn’t really matter anyway as they come out when they come out.” I just chuckled and laughed. So…. It seems this “benefit” is starting to get overlooked.

In case Delta is watching this thread, ABE is also fudging scan data.

I had an awful experience baggage wise flying Delta One LAX-JFK this past Sunday. They delivered maybe 25% of the bags for the plane and then it was at least another 45 minutes for the remainder of the luggage to be delivered to the carosel including a lot of Priority bags such as myself and a lot of bags in the first set of bags delivered were not Priority tagged bags. Even worse we got zero updates at all on what was happening and when our bags would be delivered

right, so they are, as he said, not Delta employees.

My mother works for a company 49% owned by a company. She is still considered an employee of that company.

Just because a company creates a subsidiary doesn't mean employees of said subsidiary aren't employees of parent.

Do you know name of this company?

I just went through DL open positions and DL itself is hiring airport agents.. (not just for hubs, but smaller airports)

The one that got me very annoyed earlier this summer involved IRROPS #1 that uncoupled me from my checked bag followed by IRROPS #2 leading to getting stuck on the apron for an hour upon arriving at VPS, where Delta was down to one (occupied by the on-time flight) gate over the summer because of extreme airport overcrowding.

My bag didn’t make it onto the belt until 35+ minutes after arrival but was listed as ‘on time’ because it had come in in an earlier flight and got scanned into the system then.

Got 5K miles proactively for the tarmac delay but was annoyed that I didn’t get the 2.5K bags on time claim after 19 hours of total IRROPS

Just the thing that LAX is a hot mess.

My last trip there they decided to split the arriving bags on my flight between carousels 8 and 10. There was no cell signal at all to try to check where my bags were going, so i got to run back and forth until they finally emerged.

IME this happens often in international flights, where the priority bags will be sent to a different belt with no notification. At BKK staff removed priority bags from the belt and put them in a pile, but didn't do anything to tell arriving premium passengers where to look for the bags, so customers waited until the end of the checked bags before trying to find the lost baggage office.

SLC has been doing the 2 belts for 1 flight thing. DL57 from AMS, always has bags come out on belts completely opposite each other. What's worse, your bags may come out on both. Its not a SP VS nonSP thing, just random..

A large number of Delta stations are staffed by Unifi, formerly a Delta subsidiary known as DGS. Unifi now also ground handles some United, Alaska, JetBlue and Spirit flights. All about cutting costs, reducing benefits and being the lowest bidder.

MIA, PBI, SRQ are some airports right off top of my hat that are staffed by Delta agents above wing yet below wing (ramp) are staffed by a vendor. They don't work both.

I can guarantee you, if you are working for the company formally known as DGS you are not considered a Delta employee. You do not get profit sharing, same pay scale, same flight benefits, heck I don't even think they get flight benefits anymore. You have no access to the Delta employee website, nothing.

Looking into it seems more airports have gone this route than I thought. It seems like the smaller airports where regional carriers provide all flights are most effected.

Would be curious to know if anyone can break down number of airports where agents are directly/indirectly (meaning subsidiary partially/wholly owned by airline) employed vs number where they're totally separate. Do the totally separate get flight benefits on all carriers or are they assigned one and that's it?