GA refused to clear last FC seat
Oct 12, 2021, 9:34 am
#31
Join Date: Nov 2014
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BTW, you sound like a nightmare customer.
Oct 12, 2021, 9:46 am
#32
Join Date: Apr 2003
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, etc.]OP. Move on. There will be a brighter day in the future. Today was not your day, and it's not worth the fight. You likely still got the on-time arrival to your destination....and that's a good thing.
Jiburi
Oct 12, 2021, 9:57 am
#33
Join Date: Jul 2003
Location: Atlanta
Posts: 5,179
I had this problem in ATL on DL many years ago. I sat in my aisle coach sea (13B) in that RJ and could see the empty first class seat. Just before they closed the door, the FA came back toward me and stopped in front of 12B in front of me. She took that PX up to the FC seat. I called her back and challenged her. She asked how I know that I was first on the list for upgrades. I told her that they put my name on a big freaking TV screen in the boarding lounge. Finally, she admitted that the upgrade went to the pilot's brother.
I called DL as soon as I got home. The customer service agent was very interested to hear the story. A friend who was a pilot was very concerned that this happened. He said he knew of a pilot who did that. That one got suspended for six months.
BTW, as I left the cabin at our destination, the pilot was standing in the cockpit door. I told him that I hoped that his brother enjoyed MY upgrade. I also told him that when he hears about it in the future, he should know that the "bullet" came from me.
I called DL as soon as I got home. The customer service agent was very interested to hear the story. A friend who was a pilot was very concerned that this happened. He said he knew of a pilot who did that. That one got suspended for six months.
BTW, as I left the cabin at our destination, the pilot was standing in the cockpit door. I told him that I hoped that his brother enjoyed MY upgrade. I also told him that when he hears about it in the future, he should know that the "bullet" came from me.
Oct 12, 2021, 12:04 pm
#34
Join Date: Nov 2004
Location: Dallas, TX
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Sometimes a broken seat causes a downgrade or missed upgrade like on my AA flight a few weeks ago. This beautifully duct tapped seat left no question as to the functionality of the seat. Delta is often a little less obtuse about a broken seat and other than a small label, you wouldn't know the seat was broken and unavailable. BTW, this caused a 45 min delAAy to have this seat taken out of service :-)
Oct 12, 2021, 12:33 pm
#35
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How can it take an airline employee 45 minutes to slap on some duct tape?
Oct 12, 2021, 12:42 pm
#36
Join Date: Dec 1999
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Oct 12, 2021, 1:56 pm
#37
Join Date: Nov 2004
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AA tends to struggle at just about everything, 45 min was quick for them... But in all fairness they probably tried to fix the seat first and brought out the duct tape when it was clear it wasn't fixable at the gate.
Oct 12, 2021, 4:10 pm
#38
Join Date: Dec 2002
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Not sure why, but the FC seat next to me on DL 395 this morning 10/12 was empty.
There were 2 ugs available according to the app and both cleared. I guess the person who was to be next to me was a no-show and the agent didn't choose to pull someone up.
He was having troubles as the door to the jetway was alarming throughout boarding so maybe just too many things to deal with.
There were 2 ugs available according to the app and both cleared. I guess the person who was to be next to me was a no-show and the agent didn't choose to pull someone up.
He was having troubles as the door to the jetway was alarming throughout boarding so maybe just too many things to deal with.
Oct 12, 2021, 4:29 pm
#39
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more like 22 minutes to struggle with it, 10 minutes to get the right tape, 3 minutes to put the tape on, and 10 minutes to get all the paperwork in order (mechanic to document, QA to approve, etc) for the captain to sign
Oct 14, 2021, 3:00 pm
#40
Join Date: Nov 2013
Programs: Delta diamond, SPG platinum, Hyatt diamond
Posts: 351
PVD to ATL - agent upgraded basic person to FC
My wife was traveling last week, number 1 on list for one seat, then she sees someone else upgraded on the standby list. Went up to the agent who said he did it right, which my wife knew was total BS, so she asked another agent to check to see what happen. The other agent, more senior went over and spoke with him and informed him to process upgrades first then do the standby list. Since he was doing standby’s and the only seat that was open was FC it sent that standby passenger to first(person didn’t have any status or FF number she said). Training (or lack of) is key to many of the issues.
Oct 16, 2021, 4:52 pm
#41
Join Date: Mar 2003
Location: san jose, ca , usa
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Posts: 6
Never have had this experience before but I was #1 for 1 seat left in the Fly Delta app. I walked to the gate agent and asked to see if he’d clear it and said no it’s full. He cleared someone for all of those not on the upgrade list when going to the standby list.
I wrote in to Delta but for anyone else who this happened to - how would you handle it?
I wrote in to Delta but for anyone else who this happened to - how would you handle it?
Nov 2, 2021, 1:21 am
#42
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I was on an itinerary last week where I was #1 on both the D1 (using GUC) and C+ upgrade lists, but was sitting in an exit row (row 20). I boarded and was keeping an eye on the D1 upgrade list, and noticed that I was upgraded to row 17 in C+. 17A and B were both empty. I was waiting for the GA to come on and give me my new boarding pass, but it never happened. I was actually content with staying in the exit row as there was more room (but of course couldn't take myself off the upgrade list at the time). Funny thing was that a middle seat person in 17 saw the seats empty and asked an FA if they could move (I was close enough to hear the request from the pax). FA said they had to wait until the end of boarding and if nobody sat there they could move. Since the GA never came on to move me (and I didn't really care), the seats remained opened and the middle seat person moved.
My seat was right next to the middle-plane FA jump seats, and little did they know I heard them discussing the issue when the door closed. They said that the GA said they didn't have time to come on the plane to deal with upgrades. Made me wonder if there was also a D1 seat open that they didn't have time to mess with, but just told myself to push those thoughts out of my mind... :-)
My seat was right next to the middle-plane FA jump seats, and little did they know I heard them discussing the issue when the door closed. They said that the GA said they didn't have time to come on the plane to deal with upgrades. Made me wonder if there was also a D1 seat open that they didn't have time to mess with, but just told myself to push those thoughts out of my mind... :-)
Nov 2, 2021, 1:21 am
#43
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My wife was traveling last week, number 1 on list for one seat, then she sees someone else upgraded on the standby list. Went up to the agent who said he did it right, which my wife knew was total BS, so she asked another agent to check to see what happen. The other agent, more senior went over and spoke with him and informed him to process upgrades first then do the standby list. Since he was doing standby’s and the only seat that was open was FC it sent that standby passenger to first(person didn’t have any status or FF number she said). Training (or lack of) is key to many of the issues.
Nov 2, 2021, 8:03 am
#44
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Nov 2, 2021, 9:22 am
#45
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