Luggage lost over 3 weeks
Oct 6, 2021, 5:37 am
#1
Original Poster
Join Date: Mar 2008
Programs: GGL, UA 1MM
Posts: 486
Luggage lost over 3 weeks
Flew over 3 weeks ago back to the US from Europe and luggage didn't arrive. Reported it and was given a number, but when I track it on the lost luggage website I am getting an error message, telling me to contact the airline. When I call i am told they are still looking, but it doesn't sound as though they are looking too hard ie canned response.
Items in suitcase are worthless to most people, but important for me.
How can i make more progress here?
Items in suitcase are worthless to most people, but important for me.
How can i make more progress here?
Oct 6, 2021, 5:53 am
#2
Join Date: Aug 2007
Programs: DL DM
Posts: 1,079
Flew over 3 weeks ago back to the US from Europe and luggage didn't arrive. Reported it and was given a number, but when I track it on the lost luggage website I am getting an error message, telling me to contact the airline. When I call i am told they are still looking, but it doesn't sound as though they are looking too hard ie canned response.
Items in suitcase are worthless to most people, but important for me.
How can i make more progress here?
Items in suitcase are worthless to most people, but important for me.
How can i make more progress here?
Oct 6, 2021, 7:07 am
#3
Join Date: Aug 2007
Programs: Delta PM, SPG, Hertz Presidents Circle, IHG Ambassador, CLEAR/Global Entry
Posts: 239
OP did not specify if flying on DL Metal or codeshare with other SkyTeam airline. Makes a big difference in who you are dealing with and what options are going forward.
Oct 6, 2021, 7:19 am
#4
Join Date: Feb 2019
Posts: 3,097
Oct 6, 2021, 7:28 am
#5
Join Date: Aug 2007
Programs: DL DM
Posts: 1,079
I might have a few shirts in my luggage that I definitely like. To others, these could be considered as plain shirts. Sure, someone may still be interested in wearing these assuming they fit but wouldn’t necessarily consider these of much value beyond what a used shirt may fetch.
Oct 6, 2021, 7:30 am
#6
Join Date: Sep 2017
Programs: Delta Platinum Medallion, Hyatt Explorist, Wyndham Diamond
Posts: 313
The items in the OP’s suitcase could be of sentimental value, which of course would be worthless to others while meaning the world to the OP.
Oct 6, 2021, 7:38 am
#7
Original Poster
Join Date: Mar 2008
Programs: GGL, UA 1MM
Posts: 486
i feared that might be the case. Booked with Delta, flew KLM, then Delta - but don’t know who lost it. KLM giving me the runaround, they have still not even located the bag.
Oct 6, 2021, 7:40 am
#8
Join Date: Feb 2019
Posts: 3,097
Oct 6, 2021, 7:42 am
#9
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,784
If the last flight was a Delta flight then contact Delta. As per the airline regulations, the last airline flown is the one left holding the bag, err responsible for finding the bag.
Oct 6, 2021, 8:09 am
#10
Join Date: Jul 2009
Location: Naples, FL
Posts: 166
For what it's worth, and this was quite some years ago, the only way that I have ever recovered bags lost in travel from Europe is to call the airline baggage services line every day and ask them to track the last known location of the bag. If you are lucky, you will get someone who will investigate further. The last time my bag was recovered from a warehouse at LHR, awaiting to be transferred to the auction for lost bags.
Oct 6, 2021, 4:22 pm
#11
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
OP meant that the items in OP's suitcase are valuable to him, but would be meaningless to other people. OP was not saying anything at all about what may or may not be in anyone else's suitcase.
Oct 6, 2021, 4:42 pm
#12
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
OP --
Have you asked DL if they received the luggage from KLM (i.e. was there a scan in the US)? The US airlines are generally very good at scanning the bags in their possession. That will give you an idea of whether you should bug KLM or DL or both. My limited experience with European airlines is that they don't seem to care as much about lost luggage.
Have you asked DL if they received the luggage from KLM (i.e. was there a scan in the US)? The US airlines are generally very good at scanning the bags in their possession. That will give you an idea of whether you should bug KLM or DL or both. My limited experience with European airlines is that they don't seem to care as much about lost luggage.
Oct 6, 2021, 7:22 pm
#13
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
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Posts: 27,042
OP --
Have you asked DL if they received the luggage from KLM (i.e. was there a scan in the US)? The US airlines are generally very good at scanning the bags in their possession. That will give you an idea of whether you should bug KLM or DL or both. My limited experience with European airlines is that they don't seem to care as much about lost luggage.
Have you asked DL if they received the luggage from KLM (i.e. was there a scan in the US)? The US airlines are generally very good at scanning the bags in their possession. That will give you an idea of whether you should bug KLM or DL or both. My limited experience with European airlines is that they don't seem to care as much about lost luggage.
Per EU rules after 21 days bags are considered lost. DL must pay out claim even if finds them.
Oct 6, 2021, 7:41 pm
#14
A FlyerTalk Posting Legend
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Geneva convention baggage limits would apply on an international itinerary and DL would be liable in this case.
However, it might help to know whether the itinerary was XXX-(KLM)-AMS-(DL)-USA or AMS-(KLM)-USA-(DL)-YYY. In the latter case, the bag should have appeared in customs upon USA arrival, and that would help to identify whether KLM or DL lost the bag.
However, it might help to know whether the itinerary was XXX-(KLM)-AMS-(DL)-USA or AMS-(KLM)-USA-(DL)-YYY. In the latter case, the bag should have appeared in customs upon USA arrival, and that would help to identify whether KLM or DL lost the bag.
Oct 6, 2021, 7:58 pm
#15
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
For what it's worth, and this was quite some years ago, the only way that I have ever recovered bags lost in travel from Europe is to call the airline baggage services line every day and ask them to track the last known location of the bag. If you are lucky, you will get someone who will investigate further. The last time my bag was recovered from a warehouse at LHR, awaiting to be transferred to the auction for lost bags.
the idea that identifiable bags head off to auction, where presumably most of the contents of a bag such as mine end up being tossed, is just maddening IMO