Customer service and quality vanishing.
Sep 21, 2021, 9:53 am
#1
Original Poster
Join Date: Sep 2021
Posts: 1
Customer service and quality vanishing.
Not sure what I am looking for. Wanted to share photos of my experience but it won’t let me until I make five posts.
Been experiencing a number of customer service and quality issues and can never seem to get ahold of anyone on customer service in time to remedy.
The last straw was last week when I bout a first class ticket and got on board to find my seat was disabled with the backrest removed. The chat board on the delta app is still open on my phone and I have yet to have a response there either.
Feels kind of like going to Walmart these days and trying to find anyone willing to help you find one hidden item..
Been experiencing a number of customer service and quality issues and can never seem to get ahold of anyone on customer service in time to remedy.
The last straw was last week when I bout a first class ticket and got on board to find my seat was disabled with the backrest removed. The chat board on the delta app is still open on my phone and I have yet to have a response there either.
Feels kind of like going to Walmart these days and trying to find anyone willing to help you find one hidden item..
Sep 21, 2021, 2:29 pm
#2
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 867
If your seat in F was disabled, I'd imagine that you weren't actually able to sit there. What happened when you pointed it out to the F/A? Did they find you another seat in F, or downgrade you and offer you compensation?
Sep 21, 2021, 2:35 pm
#3
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Not sure what I am looking for. Wanted to share photos of my experience but it won’t let me until I make five posts.
Been experiencing a number of customer service and quality issues and can never seem to get ahold of anyone on customer service in time to remedy.
The last straw was last week when I bout a first class ticket and got on board to find my seat was disabled with the backrest removed. The chat board on the delta app is still open on my phone and I have yet to have a response there either.
Feels kind of like going to Walmart these days and trying to find anyone willing to help you find one hidden item..
Been experiencing a number of customer service and quality issues and can never seem to get ahold of anyone on customer service in time to remedy.
The last straw was last week when I bout a first class ticket and got on board to find my seat was disabled with the backrest removed. The chat board on the delta app is still open on my phone and I have yet to have a response there either.
Feels kind of like going to Walmart these days and trying to find anyone willing to help you find one hidden item..
Sep 21, 2021, 3:44 pm
#4
Join Date: Nov 2008
Programs: DL PM, MM; Marriott Plat
Posts: 458
Last month I had a similar situation, GUC upgrade cleared on second leg home from EU and called by GA before boarding to be told my seat was inoperative and I was moved to a Comfort+ seat. Got the GUC back and a $200 voucher. If this is a paid F ticket you can expect a refund for the difference of a Y price and the $200 voucher.
Sep 21, 2021, 4:25 pm
#5
Join Date: Apr 2019
Posts: 979
Last month I had a similar situation, GUC upgrade cleared on second leg home from EU and called by GA before boarding to be told my seat was inoperative and I was moved to a Comfort+ seat. Got the GUC back and a $200 voucher. If this is a paid F ticket you can expect a refund for the difference of a Y price and the $200 voucher.
Sep 21, 2021, 9:23 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Sep 22, 2021, 12:32 am
#8
Join Date: Nov 2008
Programs: DL PM, MM; Marriott Plat
Posts: 458
Sep 22, 2021, 5:29 am
#9
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
An inoperative seat can happen on any airline, but the failure here was letting you board to find out yourself. The gate agents should have called you aside prior to boarding to explain the situation and reseat you (and provide the relevant downgrade compensation).
Sep 22, 2021, 8:33 am
#10
formerly jackvogt
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
I don't really understand the whining that people love to do about airlines. Maybe my expectations are just totally different. You could have spoken to the flight attendants and they could have compensated you. The app chat is horrible, but how does this make them "Spirit quality" (besides...Spirit isn't that bad). Your first class seat wouldn't recline.
Passengers should be their own advocates instead of expecting the airlines to anticipate every little problem they might encounter.
Passengers should be their own advocates instead of expecting the airlines to anticipate every little problem they might encounter.
Sep 22, 2021, 8:48 am
#11
Join Date: Jun 2019
Posts: 223
I don't really understand the whining that people love to do about airlines. Maybe my expectations are just totally different. You could have spoken to the flight attendants and they could have compensated you. The app chat is horrible, but how does this make them "Spirit quality" (besides...Spirit isn't that bad). Your first class seat wouldn't recline.
Passengers should be their own advocates instead of expecting the airlines to anticipate every little problem they might encounter.
Passengers should be their own advocates instead of expecting the airlines to anticipate every little problem they might encounter.
Sep 22, 2021, 5:30 pm
#15
formerly jackvogt
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
All I will say is I appreciate the competition they provide which forces prices down across the board. Great thing is, I benefit from their existence without actually having to give them my money.
Just curious...have you flown them? If so, how many times?