DL Suites Door not Closing - A Fair Solution?
#16
Join Date: Jan 2013
Programs: DL, UA
Posts: 592
Curious what people think - recently booked a trip from JFK to AMS solely to experience the D1 Suites but my seat ended up having the suite door stuck so in effect it wasn't a suite! The attendant nicely tried but couldn't get the door working. The trip was still enjoyable and the hot food excellent, but I think it defeated the whole purpose and excitement of the trip, silly as it may sound. The entire cabin was filled and no seats to switch to. What do you all think for a fair compensation, if any?
#17
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
1) how full is the flight?
2) did I pay for the D1 seat or did someone else?
3) is it being refunded in $$ or Delta Dollars?
If it’s an empty flight and I could lay down across three seats in the back I’d consider it. If the fare difference was a few thousand dollars that someone else paid, I’d take the downgrade cash in a heartbeat. JFK-AMS is short and D1 really isn’t exciting by any means, not like we’re talking SQ or EK F.
#18
FlyerTalk Evangelist
Join Date: Mar 2012
Posts: 19,492
But I am serious. If this is happening the DOT needs to hear about it.
#19
Original Poster
Join Date: Sep 2019
Location: New York City, NY
Programs: Delta DM, Hertz PC, Marriott Platinum, IHG Platinum
Posts: 63
Haha thanks for all the replies, wasn't expecting quite this level of entertainment! And yes, I paid and took the trip solely for the Suites, I have been to nearly every country in Europe (and more than once) so I certainly am not in AMS to be a tourist!
#20
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Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
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Posts: 21,358
Curious what people think - recently booked a trip ... to experience the D1 Suites but my seat ended up having the suite door stuck so in effect it wasn't a suite! The attendant nicely tried but couldn't get the door working. ... What do you all think for a fair compensation, if any?
in thinking about this, however, the FA wouldn't have been able to reach across to close the window shade had the door been closed, so maybe it's worth writing in
#22
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Keep in mind this isn’t going to be a split second emergency situation. The doors have to be open for takeoff and landing so if it were to jam closed it would be inflight with some time to figure it out.
I’m not arguing this isn’t a problem, only that if it should happen there’s no need to be too worried as I’m sure the individual trapped in the suite would be able to be extracted before landing.
#24
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
There must be some sort of an Emergency Door Release Lever that you can engage and close it manually just like a Garage Door! Next time see if the Cabin Service Manager can disengage the electric portion of it and use something to hold it shut! Or you could unplug the electronics and reset it. Another option is to test this while still at the gate and see what can be done.
Last edited by danielonn; Aug 24, 2021 at 11:49 am
#25
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
I remember on a DC10 we just arrived at the gate from Hawaii and the power operated door failed and the CSM had to manually open it. It took some strength but it did work and it took 15 minutes to try to reset it but it failed.
I think they can redesign this so the Passenger has the Option to Disengage the Door in an Emergency with a Red box and cover you lift and then twist the handle to the right to disengage it like on a bus or train and one for the Flight Attendant too on the outside). Its very simple to design and the FA could go over this with the Passenger. So if the motor failed you could still close it by engaging the Emergency Lever and then when its closed you would twist the lever to keep it locked manually.
Last edited by danielonn; Aug 24, 2021 at 12:04 pm
#26
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,041
While bcranger alerted us to an inconvenience I find the situation MSPeconomist experienced far more alarming. If that happened to me I’d seriously consider a DOT report given that an unopenable door poses a clear safety issue. I know they are supposed to be open for taxi, takeoff and landing but suppose the door gets stuck in the closed position mid-flight and all the king’s horses and all the king’s men can’t get it open prior to landing? Not to mention the inability to take care of certain bodily functions in a timely manner.
Not sure about the king’s horses or the king’s men, however I’m pretty confident that if it really came down to it I could pretty easily smash the door out of the way and get out. Those things are just flimsy plastic. Worst case scenario you could stand on the seat and just jump over it.
#27
Join Date: Aug 2016
Programs: Delta
Posts: 87
This is correct. It takes about 2 seconds to do. Happened to me when my door got stuck.
#28
#29
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,298
I wonder if there is a similar emergency latch in the lavatory? I was on a flight recently where one of the lavs was INOP because according to the FA the door was stuck and said while you can go in it, they “might not be able to get you out.” I’ve been in some lavs where the doors are a huge pain to shut so this doesn’t surprise me.
#30
Join Date: Aug 2007
Programs: DL DM
Posts: 1,079
While bcranger alerted us to an inconvenience I find the situation MSPeconomist experienced far more alarming. If that happened to me I’d seriously consider a DOT report given that an unopenable door poses a clear safety issue. I know they are supposed to be open for taxi, takeoff and landing but suppose the door gets stuck in the closed position mid-flight and all the king’s horses and all the king’s men can’t get it open prior to landing? Not to mention the inability to take care of certain bodily functions in a timely manner.