Your thoughts on poor itinerary please
Jul 22, 2021, 8:20 pm
#1
Original Poster
Join Date: Jul 2009
Posts: 9
Your thoughts on poor itinerary please
I'm trying to assist an elderly friend with Skymiles tickets. He is a 2 million miler and very loyal to Delta for many years. He was able to book with miles on two RT tickets to Zurich for September (booked in March). Delta has now dropped Zurich from the sked and has him travelling BHM/ATL/JFK/AMS to ZRH. Plus 5 hours in JFK and 1 hour in AMS. He is not happy at all w/this sked and has spent numerous hours trying to email/call and get help from Delta. They offer nothing. He is also concerned about the one hour in AMS due to Covid. Thougths and ideas would be great. Thanks in advance!
Jul 22, 2021, 8:26 pm
#2
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
You often have to feed the agent specific flights you want in situations like this.
BHM-ATL-AMS-ZRH seems to be much better, right? Try specifically asking for this (look at flight #s ahead of time) if you like it.
BHM-ATL-AMS-ZRH seems to be much better, right? Try specifically asking for this (look at flight #s ahead of time) if you like it.
Jul 22, 2021, 8:40 pm
#3
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Yes, and be sure to put as many segments on DL operates flights as possible, including the TATL portion.
Jul 23, 2021, 7:35 am
#5
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And make sure that whoever calls, you are very vocal that the flight change was involuntary due to a DL change in schedule and that the new itinerary doesn't work / you aren't happy with it.
Jul 23, 2021, 8:16 am
#6
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,246
In my experience they are VERY accommodating when this stuff happens, but you need to have a clear request in mind.
As pointed above, DL metal is obviously easier for them to work with. Have also had relative success with them putting me on KLM. (AF and AZ much more complicated as they seem to have less control there)
As pointed above, DL metal is obviously easier for them to work with. Have also had relative success with them putting me on KLM. (AF and AZ much more complicated as they seem to have less control there)
Jul 23, 2021, 8:30 am
#7
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In my experience they are VERY accommodating when this stuff happens, but you need to have a clear request in mind.
As pointed above, DL metal is obviously easier for them to work with. Have also had relative success with them putting me on KLM. (AF and AZ much more complicated as they seem to have less control there)
As pointed above, DL metal is obviously easier for them to work with. Have also had relative success with them putting me on KLM. (AF and AZ much more complicated as they seem to have less control there)
Jul 23, 2021, 9:35 am
#8
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Posts: 23,054
It would be helpful to know dates and flights. DL has 3x daily flights on ATL-AMS on their metal for most of September (except 9/6) including a 5PM departure that should provide for a longer connection at AMS (there is 1x daily on KL metal). It should be a relatively straightforward ask to drop the extra stop at JFK and get put on one of the ATL-AMS non-stops (there is also one at 6PM), but as noted above, it will be helpful to have the exact flight numbers in mind before making the request.
Jul 23, 2021, 8:55 pm
#10
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