Booking Issues 6/14
Jun 14, 2021, 6:59 pm
#1
Original Poster
Join Date: Dec 2010
Location: Washington, DC
Programs: Delta PM, Delta Reserve, Amex Plat, Bonvoy Gold, Hilton Diamond, Starbucks Gold ;)
Posts: 1,775
Booking Issues 6/14
On DL.com tonight trying to book flights for August and Sept. DL.com won't show any fares other than F. I've tried different browsers, logged out and even tried multiple markets and all Y seems to be emptied out. Anyone else having issues? My thought is system updates.
Jun 14, 2021, 7:12 pm
#3
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Yeah me too. App and website. My TA for work can pull up Y fares though. ITA matrix just pulling F fares as well....
Jun 14, 2021, 7:22 pm
#4
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
And I thought I was going crazy...
I saw a C+ fare show up on delta.com but it wouldn't let me continue when I selected it.
Edit: And the flights that do show up say "Flight Partner Service" when it's clearly a Delta operated flight..
I saw a C+ fare show up on delta.com but it wouldn't let me continue when I selected it.
Edit: And the flights that do show up say "Flight Partner Service" when it's clearly a Delta operated flight..
Jun 14, 2021, 8:12 pm
#7
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,037
EF is showing coach inventory availability on flights and Expedia/Priceline are showing coach fare booking options. Issues seem limited to DL's own fare search and ITA/Google Flights. Haven't used Priceline in awhile. When did they add $7 seat selection fee?
Last edited by xliioper; Jun 14, 2021 at 8:17 pm
Jun 14, 2021, 8:24 pm
#8
Join Date: May 2021
Location: Washington DC
Programs: Skymiles
Posts: 78
It’s happening to me too. Looked at flights to El Paso and only first class is available. I *know* there is not that much demand to go to El Paso.
I searched other routes and it seems to be a system wide thing.
I searched other routes and it seems to be a system wide thing.
Jun 14, 2021, 9:05 pm
#9
Join Date: Jul 2000
Posts: 3,746
Delta Sucks for Not Warning of Their IT Problems
I spent easily 45 minutes monkeying with delta.com trying to make a reservation. Now I see that it's systemwide problem. Booking Issues 6/14
Delta IT has likely known about this for hours. During that period of time, and continuing on, people have literally wasted thousand of hours in futile searches because the system is down.
Did Delta put a warning on its home page warning people of the IT problems so they wouldn't waste their time? Did Delta get the word out through its Twitter account. No and No.
I suppose "rude" is the mildest term I can think of under these circumstances.
Delta IT has likely known about this for hours. During that period of time, and continuing on, people have literally wasted thousand of hours in futile searches because the system is down.
Did Delta put a warning on its home page warning people of the IT problems so they wouldn't waste their time? Did Delta get the word out through its Twitter account. No and No.
I suppose "rude" is the mildest term I can think of under these circumstances.
Jun 14, 2021, 9:36 pm
#13
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
Alaskaair.com has this warning banner:
Seems to be a bigger issue than just Delta, but they should still put something on delta.com.
Website alert: We are currently experiencing issues that affect shopping at alaskaair.com, our mobile app and through our contact center. We are actively working with our partner that powers our shopping platform to resolve the issue. We apologize for the inconvenience. Please try again later.
Jun 14, 2021, 9:39 pm
#15
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Yep same here. Was trying to look at some December flights and all it will show me is connecting via YYZ and flying WS the whole way. Have been looking on AA / UA for the same set of flights and no issues