Downgraded on a Purchased Ticket
Apr 15, 2021, 9:12 am
#1
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Downgraded on a Purchased Ticket
I purchased F (not a free upgrade) for my son's senior trip leaving this afternoon. This morning they tell me that due to an equipment change we have been downgraded to C+ on one of the segments. Is there any refund or recourse available for this?
Apr 15, 2021, 9:16 am
#2
Join Date: Feb 2016
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*reroute on any other flights in F class between the original and destination - the current fare doesn’t matter - neither does the connection point(s) - it will be professed as an even exchange
*you can request a full refund to the original form of payment due to involuntary downgrade
*he can fly on his current flights; delta generally offers a $200 downgrade voucher as well as he fare difference for that segment (this may be small due to the opaque method in which they calculate this)
You need to call/message reservations ASAP to effect any of these changes, as prior to departure is best.
Try calling Delta’s Singapore phone number, as they answer very quickly and are well versed in policies
Apr 15, 2021, 9:19 am
#3
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When only one segment of a fare component is downgraded, in principle the repricing tends to result in a broken fare, which can actually be higher than the original fare, even using historic fare class availability.
Depending on the particular segments, it might be advantageous to ask DL to downgrade both segments if this would result in a big refund.
OTOH, $200 might not be a bad resolution if you want to keep the original schedule.
Depending on the particular segments, it might be advantageous to ask DL to downgrade both segments if this would result in a big refund.
OTOH, $200 might not be a bad resolution if you want to keep the original schedule.
Apr 15, 2021, 9:22 am
#4
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When only one segment of a fare component is downgraded, in principle the repricing tends to result in a broken fare, which can actually be higher than the original fare, even using historic fare class availability.
Depending on the particular segments, it might be advantageous to ask DL to downgrade both segments if this would result in a big refund.
OTOH, $200 might not be a bad resolution if you want to keep the original schedule.
Depending on the particular segments, it might be advantageous to ask DL to downgrade both segments if this would result in a big refund.
OTOH, $200 might not be a bad resolution if you want to keep the original schedule.
However, the amount will likely be less than $200.
If it’s a senior trip and he wants to stay with his friends, the voucher and refund request would likely be ideal.
I definitely would NOT voluntarily downgrade another segment in hopes of a larger refund.
Apr 15, 2021, 9:58 am
#6
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Option 3 is usually the best unless it is a flight with multiple other options and won't cause a big delay.
*he can fly on his current flights; delta generally offers a $200 downgrade voucher as well as he fare difference for that segment
*he can fly on his current flights; delta generally offers a $200 downgrade voucher as well as he fare difference for that segment
Apr 15, 2021, 11:03 am
#7
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When only one segment of a fare component is downgraded, in principle the repricing tends to result in a broken fare, which can actually be higher than the original fare, even using historic fare class availability.
Depending on the particular segments, it might be advantageous to ask DL to downgrade both segments if this would result in a big refund.
OTOH, $200 might not be a bad resolution if you want to keep the original schedule.
Depending on the particular segments, it might be advantageous to ask DL to downgrade both segments if this would result in a big refund.
OTOH, $200 might not be a bad resolution if you want to keep the original schedule.
Apr 15, 2021, 3:36 pm
#8
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Urgent: flight cancelled, auto rebooked in coach - options?
I hope OP will have better luck with DL.
Apr 15, 2021, 5:16 pm
#9
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Not sure about DL but AA offered nothing other than fare difference for rebooking in coach triggered by MAX mess they created last weekend
Urgent: flight cancelled, auto rebooked in coach - options?
I hope OP will have better luck with DL.
Urgent: flight cancelled, auto rebooked in coach - options?
I hope OP will have better luck with DL.
Literally, even who posted about the $200 downgrade compensation in the form of a certificate is a top-level frequent flyer who has personally received such a certificate because it has happened to us.
Apr 16, 2021, 10:44 am
#10
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well, in the end they re-upgraded us at the gate. Agent said he had no idea why they did that to us, found 2 seats still open that weren't showing on the public seat map and fixed it. Big relief, but curious why the computer couldn't figure that out when an agent could in 5 mins.
Apr 16, 2021, 11:26 am
#11
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well, in the end they re-upgraded us at the gate. Agent said he had no idea why they did that to us, found 2 seats still open that weren't showing on the public seat map and fixed it. Big relief, but curious why the computer couldn't figure that out when an agent could in 5 mins.
Those seats were blocked for whatever reason. Thus computer saw cabin as full. Likely has to do with middle seat blocking which ends on the 1st I believe. Agent at gate can see what is actually going to happen and manually override.
Apr 17, 2021, 11:22 pm
#13
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well, in the end they re-upgraded us at the gate. Agent said he had no idea why they did that to us, found 2 seats still open that weren't showing on the public seat map and fixed it. Big relief, but curious why the computer couldn't figure that out when an agent could in 5 mins.
Apr 18, 2021, 2:18 pm
#14
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If not then OP needs to ask for original routing credit.
Either way must wait till activity posts.
May 21, 2022, 4:13 pm
#15
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This just happened to us on DL, downgraded from First to Coach (not even C+) on one segment when our original flights were canceled. It sounds like I can at least expect a fare adjustment (refund). Hope that's right!