Apr 19, 2021, 8:35 am
Last edit by: ryandc99
Originally Posted by mrwhizzard View Post
Just a quick follow-up in case anyone else is in this situation. On the website, I found that I was able to use up to 3 different eCredits, for 3 different passengers, to book a new flight. Of course, I have 4 passengers to rebook, but at least this lets me do it in two transactions instead of 4.
To do this, go to https://www.delta.com/edocs/redeem-documents, then click "+Add a Certificate or eCredit" (keeping in mind, it won't save eCredits for other people in your wallet, so you can't enter them ahead of time). Once you have the 3 entered that you want to use, click the checkmark next to those three, and click "Continue" at the bottom of the page.
Just a quick follow-up in case anyone else is in this situation. On the website, I found that I was able to use up to 3 different eCredits, for 3 different passengers, to book a new flight. Of course, I have 4 passengers to rebook, but at least this lets me do it in two transactions instead of 4.
To do this, go to https://www.delta.com/edocs/redeem-documents, then click "+Add a Certificate or eCredit" (keeping in mind, it won't save eCredits for other people in your wallet, so you can't enter them ahead of time). Once you have the 3 entered that you want to use, click the checkmark next to those three, and click "Continue" at the bottom of the page.
Ecredit Redemption/Website Issues/Questions/Multiple ECredits - Consolidated Threads
Jul 17, 2012, 12:47 am
#1
Original Poster
Join Date: Dec 2004
Location: SEA
Programs: DL GM/MM; AS MVP-G
Posts: 600
Ecredit Redemption/Website Issues/Questions/Multiple ECredits - Consolidated Threads
This has been going on for months for me across multiple browsers:
There are no checkboxes for any of my ecredits that show up.
Book a ticket, select use ecredits for payment... takes me to the screen where
I SEE the ecredits.
But there's not a column for checkboxes to USE my ecredits.
Please tell me someone else is experiencing this... or knows how to fix?
There are no checkboxes for any of my ecredits that show up.
Book a ticket, select use ecredits for payment... takes me to the screen where
I SEE the ecredits.
But there's not a column for checkboxes to USE my ecredits.
Please tell me someone else is experiencing this... or knows how to fix?
Jul 17, 2012, 1:06 am
#2
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
I have one for $1.90 that's been in my account for a while. Same exact situation - no tick box. I can't remember what I did - - maybe I entered the number manually, but, one time I actually got DL.com to say something like - - Name Mismatch.
I have a feeling it has something to do with the placement of my middle initial - I dunno!
I don't understand how the name wouldn't match if it came from a ticket with my name on it, also booked on DL.com!
Good luck!
I have a feeling it has something to do with the placement of my middle initial - I dunno!
I don't understand how the name wouldn't match if it came from a ticket with my name on it, also booked on DL.com!
Good luck!
Jul 17, 2012, 7:14 am
#4
Join Date: Dec 2011
Programs: HHonors Diamond, Delta Platinum, Marriott Gold
Posts: 155
check the spelling on your e-certs. My company travel agent books my tickets with my middle initial connected to my first name for some reason, and my SkyMiles account has it with a space in between. Since the e-certs issued after December 15th are non-transferable, if the name doesn't match exactly, you can see it but no check box appears. I had to call an agent to apply one also.
Jul 17, 2012, 7:23 am
#5
Join Date: Aug 2011
Location: JFK/LGA/EWR
Posts: 1,296
This has been going on for months for me across multiple browsers:
There are no checkboxes for any of my ecredits that show up.
Book a ticket, select use ecredits for payment... takes me to the screen where
I SEE the ecredits.
But there's not a column for checkboxes to USE my ecredits.
Please tell me someone else is experiencing this... or knows how to fix?
There are no checkboxes for any of my ecredits that show up.
Book a ticket, select use ecredits for payment... takes me to the screen where
I SEE the ecredits.
But there's not a column for checkboxes to USE my ecredits.
Please tell me someone else is experiencing this... or knows how to fix?
If it matters, my credit came from SDCing from a connecting flight to a nonstop.
Jul 17, 2012, 9:35 am
#8
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Start from scratch. Choose Use ecredit first, tick checkbox before you search for flights.
Jul 17, 2012, 9:42 am
#9
Join Date: Jan 2010
Location: N/A
Programs: N/A
Posts: 823
From the main dl.com go to profile, then certificates, then click on the certificate you want to use.
That will take you to the flight search page and the e-cert will follow you through the bokking process.
I emailed Delta back and forth multiple times. They refused to acknowledge there was an issue.
Jul 17, 2012, 10:17 am
#10
Join Date: Dec 2002
Location: MHT, CHS
Programs: DL DM, Hilton Dia, Avis Pres Club
Posts: 1,248
Same problem, same solution so it must be one of those famous glitches we keep hearing about.
Jul 17, 2012, 10:48 am
#11
Join Date: Jun 2005
Posts: 173
I had this issue a few weeks ago with no check box (tried multiple browsers), and had to call to get a TCV applied. I clearly explained that I had to ticket on the phone because delta.com had an issue. When the agent was done, she has the price with the $25 ticketing fee. She gave me this song and dance about how she might be able to have it waived, but it would require a supervisor and that would be a pain for both of us, and wouldn't it just be easier if I paid the ticketing fee. I said no way, get the supervisor. It took about 5 min to get the fee waived.
Jul 17, 2012, 2:14 pm
#12
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
Each credit has some variation of my names
FIRSTNAMEMIDDLENAME space LAST NAME
or
FIRSTNAME space LASTNAME
or
FIRSTNAME space MIDDLENAME space LASTNAME
Basically based on what the phone agents wanted to write vs the online autofill
If all the credits match the SM# why can't all the credits work online?
FIRSTNAMEMIDDLENAME space LAST NAME
or
FIRSTNAME space LASTNAME
or
FIRSTNAME space MIDDLENAME space LASTNAME
Basically based on what the phone agents wanted to write vs the online autofill
If all the credits match the SM# why can't all the credits work online?
Jul 18, 2012, 1:56 pm
#13
Join Date: Jul 2007
Programs: DL DM, 2MM
Posts: 243
I had this exact problem last week. I could see my ecertificate but there was no way to apply it to my fare. I called DL and started the reservation all over again with the agent. Obviously, something's not working here.
Jul 18, 2012, 3:16 pm
#14
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,338
This is the work around I have found. It isn't as easy but it works.
From the main dl.com go to profile, then certificates, then click on the certificate you want to use.
That will take you to the flight search page and the e-cert will follow you through the bokking process.
I emailed Delta back and forth multiple times. They refused to acknowledge there was an issue.
From the main dl.com go to profile, then certificates, then click on the certificate you want to use.
That will take you to the flight search page and the e-cert will follow you through the bokking process.
I emailed Delta back and forth multiple times. They refused to acknowledge there was an issue.
Jul 18, 2012, 3:19 pm
#15
Join Date: Nov 2007
Location: MLB, MCO
Programs: Delta Plat, IHG Plat, Marriott Silver
Posts: 1,315
I booked tickets last month and had the same problem. I used the TTU online to complain and got a generic "we reported this bug to the website team" message and never heard anything else. It didn't occur to me to try calling after I booked the tickets.