Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

DL kicks off wrong pax for non-mask compliance, then lets her back on

DL kicks off wrong pax for non-mask compliance, then lets her back on

Old Nov 5, 20, 5:59 pm
  #1  
Original Poster
 
Join Date: Jun 2008
Location: TPA,DTW
Posts: 252
DL kicks off wrong pax for non-mask compliance, then lets her back on

Interesting passenger side to a story of what seems being wrongly kicked off a flight for not wearing a mask when it was actually the passenger next to her. Also discussed how she was allegedly treated by Delta. Passenger was subsequently let back on the plane before departure while two other men in same row were taken off that she didn't know.
https://www.thenewsherald.com/news/coronavirus/delta-passenger-from-southgate-brought-to-tears-kicked-off-flight-despite-wearing-her-mask/article_6cefda9a-1fb8-11eb-b8df-bba3c0a02c81.html
Spence1097 is offline  
Old Nov 5, 20, 11:04 pm
  #2  
 
Join Date: Feb 2015
Location: ANC
Programs: DL PM
Posts: 901
Wow, hate to hear that happened to the woman. I agree with the article that it has probably happened other times as well.

My fear as a Captain is that we are going to see more and more power-tripping FAs regarding mask enforcement. I've encountered some strange calls over the years from FAs about pax issues, and I can foresee exaggeration occurring leading to more disruptions. My stance is FAs shouldn't be tasked with rigorous mask enforcement.

As a passenger on DL, AA, and AS all since mask mandates became enforced, I have seen FAs on all three enforce mask usage. To me AS was the most strict, followed by AA and DL, whereas DL was notably the most professional.
EarlVolFan likes this.
GagaPilot is offline  
Old Nov 5, 20, 11:16 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Nov 2009
Location: SEA (the REAL Washington); still teleworking with the other Washington (DCA area)
Programs: DL PM 1.3MM; AS MVPG 75K
Posts: 15,419
Originally Posted by GagaPilot View Post
Wow, hate to hear that happened to the woman. I agree with the article that it has probably happened other times as well.

My fear as a Captain is that we are going to see more and more power-tripping FAs regarding mask enforcement. I've encountered some strange calls over the years from FAs about pax issues, and I can foresee exaggeration occurring leading to more disruptions. My stance is FAs shouldn't be tasked with rigorous mask enforcement.

As a passenger on DL, AA, and AS all since mask mandates became enforced, I have seen FAs on all three enforce mask usage. To me AS was the most strict, followed by AA and DL, whereas DL was notably the most professional.
:/
thatís interesting, in light of some recent conversation on the AS board ...
jrl767 is offline  
Old Nov 6, 20, 12:00 am
  #4  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 10,189
WOW, DL staff keep getting worse and worse. You would think the FAs would be happier now they barely have to do anything inflight.
fly747first is offline  
Old Nov 6, 20, 2:28 am
  #5  
FlyerTalk Evangelist
 
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 27,657
Originally Posted by fly747first View Post
WOW, DL staff keep getting worse and worse. You would think the FAs would be happier now they barely have to do anything inflight.
They effectively have a union without a union. Delta is scared of them unionizing so they give them whatever they want and won't require them to do much of anything. They are definitely not the charming flight attendants that Delta had always been known for. Even in bankruptcy and having no status I was always treated warmly and as a guest.
readywhenyouare is offline  
Old Nov 6, 20, 7:05 pm
  #6  
 
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,374
Have to say that in about 30 flights since May, DL flight attendants seem consistent and pleasant in doing their restricted on board service. They have definitely introduced more announcement scripts that lay out the mask issues, as you hear it said the same way on different flights. One area that other airlines are weak on is maintaining social distancing after arrival. Delta now has a pretty long script for this and people seem to follow it to a degree.

That said, the power trips can happen - but haven't seen one in the COVID era. And masks can make everyone look pretty somber.
Justin026 is offline  

Thread Tools
Search this Thread
Search Engine: