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Advice for downgraded D1 flight

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Old Aug 25, 2020, 10:29 am
  #31  
 
Join Date: Aug 2004
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I'm taking this flight next week and it's a 737, although the Delta App is offering me the opportunity to upgrade to Delta One for $799 or 79,900 miles. It's clearly showing the purple Delta One screen and offering "spacious 180 degree flat-bed seat" and the opportunity to "board first with Delta One boarding." And the seat map is the standard 737-8 map but "first class" is in purple.

OP, I'm sorry you are getting jerked around by Delta to this extent. This was a Delta One route from March or April of 2017 until this summer. Their systems are obviously confused by the equipment change, which is no excuse for 4 reps in a row offering mistaken information. You're absolutely correct that Delta markets Delta One as a premium product, with pricing to boot, and eventually you'll get this remedied.

Edited to add: sorry, missed your post 25 but very glad to see you got your refund.
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Old Aug 25, 2020, 10:35 am
  #32  
 
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Originally Posted by rylan
Same fare class, however the underlying fare basis coding should've indicated that it was a D1 flight. Pretty amazing that DL's own history and records don't show that it was a 75W and D1 service, but glad the OP got mostly refunded. Just make sure the RUC was also reopened.
I think they still might be using the D1 fares for this route. I just did a dummy booking for 9/16 and the FC fare was $100 more than several of the connecting flight options. Also the flight is listed as “D1” on the seat map, even though the flight is operated on a 738.


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Old Aug 25, 2020, 10:38 am
  #33  
 
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Originally Posted by jdrtravel
Are domestic D1 fare classes different than domestic F?

OP said they were booked in a Z fare, which I think is now domestic F. Could this be the source of the confusion?
No. Same fare codes of Z,I,D,C,J. Equipment seems to switch back to the 757 in mid November, assuming demand of course. I believe BOS was also downgraded to the 737 for a while

Last edited by Yellowjj; Aug 25, 2020 at 10:45 am
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Old Aug 25, 2020, 11:34 am
  #34  
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Originally Posted by Night Flyer
I'm taking this flight next week and it's a 737, although the Delta App is offering me the opportunity to upgrade to Delta One for $799 or 79,900 miles. It's clearly showing the purple Delta One screen and offering "spacious 180 degree flat-bed seat" and the opportunity to "board first with Delta One boarding." And the seat map is the standard 737-8 map but "first class" is in purple.

OP, I'm sorry you are getting jerked around by Delta to this extent. This was a Delta One route from March or April of 2017 until this summer. Their systems are obviously confused by the equipment change, which is no excuse for 4 reps in a row offering mistaken information. You're absolutely correct that Delta markets Delta One as a premium product, with pricing to boot, and eventually you'll get this remedied.

Edited to add: sorry, missed your post 25 but very glad to see you got your refund.
Very interesting, as it seems the systems are still confused about the equipment change. Yes, it's always been a D1 route (with a 757) since its launch in 2017 until service was suspended in March or April. I've flown it several times and it's not only Delta's best flight out of the DC area, but also the best premium cabin flight on any airline between DCA and LAX. Then the flight was brought back on a 737 in July. What was so strange was they kept telling me I was wrong about what they sold at the time of purchase.

It doesn't look like the current pricing reflects the downgraded F cabin, but maybe there are enough people are still willing to pay a D1 price for this flight. I'm not though.
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Old Aug 25, 2020, 11:40 am
  #35  
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Originally Posted by rylan
Same fare class, however the underlying fare basis coding should've indicated that it was a D1 flight. Pretty amazing that DL's own history and records don't show that it was a 75W and D1 service, but glad the OP got mostly refunded. Just make sure the RUC was also reopened.
Yes, my companion certificate (used for me and my daughter) and the RUCs (used for my wife) are already reopened in my account. The voucher is also in my wife's account, so assuming the credit card reimbursement goes through I'll be whole (and happy).
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Old Aug 25, 2020, 12:17 pm
  #36  
 
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Congrats on pushing back and getting what you deserved, OP. Can only imagine how many people who don't have FT as a resource or who don't pay as close attention as the OP have had to deal with this and then been gaslit about their original intentions.
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Old Aug 25, 2020, 2:53 pm
  #37  
 
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Originally Posted by MCO Flyer
I just did a dummy booking for 9/16 and the FC fare was $100 more than several of the connecting flight options. Also the flight is listed as “D1” on the seat map, even though the flight is operated on a 738.
Connecting fares are often cheaper than direct.

David
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Old Aug 25, 2020, 3:58 pm
  #38  
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Originally Posted by DiverDave
Connecting fares are often cheaper than direct.

David
Not always. From MSP, many of the good fares, especially for discounted domestic FC, require nonstop flights, with connections often being much more expensive. However, unfortunately now there are fewer nonstops, so it should be harder for DL to demand a premium price for them.
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Old Aug 25, 2020, 10:39 pm
  #39  
 
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I was on the inaugural DCA-LAX; my trip report (missing the photo I took of the DCA fire department water truck salute) is here;

LAX-DCA-LAX Inaugural Flight

This was always a D1 route with the 757 with 16 sleeper seats up front. I got lucky with RUCs the first two trips I took; after that, it has been impossible to use RUCs to score a D1 upgrade.
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Old Aug 29, 2020, 5:32 am
  #40  
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Originally Posted by jimrpa
I thought the only transcon routes that have ever offered D1 (as opposed to simply being operated by aircraft that happened to be equipped with lie-flats up front) were JFK-SFO & JFK-LAX?

it may be that the OP was simply in FC on an aircraft that happened to have lie-flats. In which case, an equipment change, while sad, is not a class of service change.
No, DL sells Delta One on several other domestic routes... even JFK SAN has a daily flight being sold as Delta One now.

I don't know why the OP didn't just ask for an itinerary that would have allowed him/her to remain in Delta One on the longest segment.
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