Seat Blocking on Delta during COVID-19 (Ending 5/1/2021)
Oct 12, 2020, 2:13 pm
#182
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It depends. Were there couples in other pairs of seats? DL had been capping F at 50% though this should be ending soon.
Oct 12, 2020, 2:32 pm
#183
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Oct 12, 2020, 2:37 pm
#184
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Oct 12, 2020, 2:57 pm
#185
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Oct 12, 2020, 3:31 pm
#187
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F should now be filled to point that adjacent seat is empty unless traveling together on same PNR. I'm guessing some agents are still following the older limits.
Oct 12, 2020, 3:33 pm
#188
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Oct 12, 2020, 3:39 pm
#189
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Oct 12, 2020, 8:23 pm
#191
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Oct 12, 2020, 8:50 pm
#192
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While DL did change the language to only commit to blocking adjacent seats, inventory for F is still capped at 50% (66% on RJs). I'd assume many agents have been trained at this point to not go over the listed cap. Many agents have been written up/disciplined for going over the cap because. It also appears that the Y cap has been now been increased to 65%, which makes since as many were noting that several aircraft (717 and A220 for example) were no longer blocking adjacent seats when there is no middle seat.
Oct 12, 2020, 8:51 pm
#193
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"Dear XXX,
Upgrades are a great benefit and I’m sorry you were not upgraded this time. Our website explains the benefits of your Medallion status in great detail and it is there that you will find our guidelines for Complimentary Upgrades for you and your companions. I have forwarded your comments to our SkyMiles Marketing leadership team.
Thank you for flying Delta Air Lines, we look forward to your next flight, so we can serve you better.
Regards,
XXX"
Oct 12, 2020, 8:59 pm
#194
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Just like the gate agent, the customer service rep doesn't get it. There was literally one person in an F cabin with 12 seats.
"Dear XXX,
Upgrades are a great benefit and I’m sorry you were not upgraded this time. Our website explains the benefits of your Medallion status in great detail and it is there that you will find our guidelines for Complimentary Upgrades for you and your companions. I have forwarded your comments to our SkyMiles Marketing leadership team.
Thank you for flying Delta Air Lines, we look forward to your next flight, so we can serve you better.
Regards,
XXX"
"Dear XXX,
Upgrades are a great benefit and I’m sorry you were not upgraded this time. Our website explains the benefits of your Medallion status in great detail and it is there that you will find our guidelines for Complimentary Upgrades for you and your companions. I have forwarded your comments to our SkyMiles Marketing leadership team.
Thank you for flying Delta Air Lines, we look forward to your next flight, so we can serve you better.
Regards,
XXX"
Oct 12, 2020, 9:32 pm
#195
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While DL did change the language to only commit to blocking adjacent seats, inventory for F is still capped at 50% (66% on RJs). I'd assume many agents have been trained at this point to not go over the listed cap. Many agents have been written up/disciplined for going over the cap because. It also appears that the Y cap has been now been increased to 65%, which makes since as many were noting that several aircraft (717 and A220 for example) were no longer blocking adjacent seats when there is no middle seat.