Delta Even Exchanged my Flight even though I canceled!
#1
Original Poster
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
Delta Even Exchanged my Flight even though I canceled!
I don't know if this has happened to anyone else I am so stoked I didn't want to search.
I canceled my flight back in March because of COVID and took the credit. My flight flew without me and I was happy.
I tried to rebook the flight today, and well I couldn't, the ecredit wasn't showing a value. So I called Delta they saw the e-credit and helped me book the flight. Told me there was a difference in fair that I would be on the hook for, which I knew and I was ok with paying, as the flights this time of year are always more expensive than march sometimes triple in price.
I had my AMEX ready to pay the fair difference when the Salt Lake City rep asked if he could place me on hold on for 10 minutes. Turned into a 17-minute hold and when he came back he gave me the good news, I wouldn't have to pay the fare difference, his supervisor even exchanged the ticket!
Saved me 400 bucks!
I canceled my flight back in March because of COVID and took the credit. My flight flew without me and I was happy.
I tried to rebook the flight today, and well I couldn't, the ecredit wasn't showing a value. So I called Delta they saw the e-credit and helped me book the flight. Told me there was a difference in fair that I would be on the hook for, which I knew and I was ok with paying, as the flights this time of year are always more expensive than march sometimes triple in price.
I had my AMEX ready to pay the fair difference when the Salt Lake City rep asked if he could place me on hold on for 10 minutes. Turned into a 17-minute hold and when he came back he gave me the good news, I wouldn't have to pay the fare difference, his supervisor even exchanged the ticket!
Saved me 400 bucks!
#2
Join Date: Apr 2006
Location: New York
Programs: SPG LT Gold, DL PM 1MM
Posts: 692
DL has been great with the even exchanges. I only have 1 upcoming trip (on miles) but I changed it at least 4 times, and they always made the even exchange work. Seems like definitely something worth staying on hold for, or asking for.
#3
Join Date: Aug 2007
Programs: Delta PM, SPG, Hertz Presidents Circle, IHG Ambassador, CLEAR/Global Entry
Posts: 239
During this pandemic, The CS folks and their supervisors i have had to contend with have been great so far. I will say that they have been given much greater latitude to accommodate passengers. We'll see how much longer this goes on til.
#4
Join Date: Jul 2019
Programs: Delta PM, KLM Gold
Posts: 15
They just did an absolutely insane exchange for me as well.
Booked BUD-AMS-SEA-HNL-LAX-AMS-BUD on an error fare in I for $500. Was pretty excited because AMS-SEA would be my first time in Suites.
Mid-corona the whole itinerary disappeared and was given the option to rebook BUD-AMS-YVR-HNL-YVR-AMS-BUD which were all codeshare on KL/WS.
Called a few times and ended up asking them for specific routing with VS I wanted: BUD-AMS-LHR-LAX-HNL-LAX-LHR-AMS-BUD.
VS is pretty much the only carrier right now who has scheduled an A350 in October.
Change fee: $4500. Supervisor waived it.
Booked BUD-AMS-SEA-HNL-LAX-AMS-BUD on an error fare in I for $500. Was pretty excited because AMS-SEA would be my first time in Suites.
Mid-corona the whole itinerary disappeared and was given the option to rebook BUD-AMS-YVR-HNL-YVR-AMS-BUD which were all codeshare on KL/WS.
Called a few times and ended up asking them for specific routing with VS I wanted: BUD-AMS-LHR-LAX-HNL-LAX-LHR-AMS-BUD.
VS is pretty much the only carrier right now who has scheduled an A350 in October.
Change fee: $4500. Supervisor waived it.
#5
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Sounds like you had flight cancellations - that's a different scenario than the OP, who was making a voluntary change.
#6
Join Date: Jul 2019
Programs: Delta PM, KLM Gold
Posts: 15
This change was also considered voluntary (especially because they let me add a 2 day stopover in LAX), so just another example of great customer service.
#7
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Though I agree that, in general, Delta is much more accommodating and willing to bend the rules than other carriers. In fact, they waived over $1k in fare differences for me just yesterday for voluntary changes on domestic reservations.