Delta Even Exchanged my Flight even though I canceled!
I don't know if this has happened to anyone else I am so stoked I didn't want to search.
I canceled my flight back in March because of COVID and took the credit. My flight flew without me and I was happy. I tried to rebook the flight today, and well I couldn't, the ecredit wasn't showing a value. So I called Delta they saw the e-credit and helped me book the flight. Told me there was a difference in fair that I would be on the hook for, which I knew and I was ok with paying, as the flights this time of year are always more expensive than march sometimes triple in price. I had my AMEX ready to pay the fair difference when the Salt Lake City rep asked if he could place me on hold on for 10 minutes. Turned into a 17-minute hold and when he came back he gave me the good news, I wouldn't have to pay the fare difference, his supervisor even exchanged the ticket! Saved me 400 bucks! |
DL has been great with the even exchanges. I only have 1 upcoming trip (on miles) but I changed it at least 4 times, and they always made the even exchange work. Seems like definitely something worth staying on hold for, or asking for.
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During this pandemic, The CS folks and their supervisors i have had to contend with have been great so far. I will say that they have been given much greater latitude to accommodate passengers. We'll see how much longer this goes on til.
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They just did an absolutely insane exchange for me as well.
Booked BUD-AMS-SEA-HNL-LAX-AMS-BUD on an error fare in I for $500. Was pretty excited because AMS-SEA would be my first time in Suites. Mid-corona the whole itinerary disappeared and was given the option to rebook BUD-AMS-YVR-HNL-YVR-AMS-BUD which were all codeshare on KL/WS. Called a few times and ended up asking them for specific routing with VS I wanted: BUD-AMS-LHR-LAX-HNL-LAX-LHR-AMS-BUD. VS is pretty much the only carrier right now who has scheduled an A350 in October. Change fee: $4500. Supervisor waived it. |
Originally Posted by iamjesse
(Post 32520725)
They just did an absolutely insane exchange for me as well.
Booked BUD-AMS-SEA-HNL-LAX-AMS-BUD on an error fare in I for $500. Was pretty excited because AMS-SEA would be my first time in Suites. Mid-corona the whole itinerary disappeared |
Originally Posted by aacar
(Post 32520805)
Sounds like you had flight cancellations - that's a different scenario than the OP, who was making a voluntary change.
This change was also considered voluntary (especially because they let me add a 2 day stopover in LAX), so just another example of great customer service. |
Originally Posted by iamjesse
(Post 32520806)
I did, but normally they would only rebook in the same fare class (I) on that routing through YVR.
This change was also considered voluntary (especially because they let me add a 2 day stopover in LAX), so just another example of great customer service. Though I agree that, in general, Delta is much more accommodating and willing to bend the rules than other carriers. In fact, they waived over $1k in fare differences for me just yesterday for voluntary changes on domestic reservations. |
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