Can't credit DL flight to Air Europa: Can't enter UX number on DL's website
May 23, 2020, 7:58 am
#1
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Join Date: Nov 2002
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Can't credit DL flight to Air Europa: Can't enter UX number on DL's website
Sorry, not a regular DL flyer so I am not as versed in DL rules and news as I should be. I tried to search online and here but didn't find any information so I thought I'd post here:I have an upcoming DL flight MSP-DCA that I want to credit to Air Europa because I got a notification that my Air Europa miles (granted, not a lot) are expiring in July. The other reason is that I have Air Europa status so it would be nice to have the benefits.
However, on DL's booking page Air Europa is no longer an option to credit to. At the part of the booking where all the SkyTeam partners are listed, the dropdown menu has AeroMexico and Air France, but Air Europa is not in there anymore so I can't input my Air Europa #.
I tried to see if I can book it via Air Europa's website, and the FROM box won't let me put in MSP, but the TO will let me put in DCA.
I heard that IAG bought them a a while back, but I haven't heard anything about that since, and SkyTeam's site still shows them as a partner. Does anyone know what the story is with them switching alliance, and if there is still any way to credit the DL flight to keep my SUMA miles active? Like I said, both airlines still list each other as partners. Any chance I can add my Air Europa # at the counter?
Thanks
However, on DL's booking page Air Europa is no longer an option to credit to. At the part of the booking where all the SkyTeam partners are listed, the dropdown menu has AeroMexico and Air France, but Air Europa is not in there anymore so I can't input my Air Europa #.
I tried to see if I can book it via Air Europa's website, and the FROM box won't let me put in MSP, but the TO will let me put in DCA.
I heard that IAG bought them a a while back, but I haven't heard anything about that since, and SkyTeam's site still shows them as a partner. Does anyone know what the story is with them switching alliance, and if there is still any way to credit the DL flight to keep my SUMA miles active? Like I said, both airlines still list each other as partners. Any chance I can add my Air Europa # at the counter?
Thanks
May 23, 2020, 12:07 pm
#2
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I heard that IAG bought them a a while back, but I haven't heard anything about that since, and SkyTeam's site still shows them as a partner. Does anyone know what the story is with them switching alliance, and if there is still any way to credit the DL flight to keep my SUMA miles active? Like I said, both airlines still list each other as partners. Any chance I can add my Air Europa # at the counter?
Thanks
Thanks
of course they could just be slow to change.
If it's still technically possible, then yes they should be able to do it at the airport counter or gate.
I think call times are pretty bad right now but have you tried calling and asking if they can enter it manually? You can also try Twitter or Facebook private message, or the messaging functionality in the app (the response time might be equally long but at least you won't have to sit around on hold). If DL won't do it in advance or at the airport but you're pretty sure UX will still let you credit it to SUMA (or if you don't have any place better to credit this) you could as a last resort try flying it w/o FF info and submitting it for credit after? But ultimately this seems like more a UX question than a DL question.
May 23, 2020, 12:18 pm
#3
Original Poster
Join Date: Nov 2002
Location: SFO/SJC -> UME/ARN -> IAD/DCA
Programs: AAPLT, SK/G, A3/G
Posts: 721
Google finds some hits from late last year stating they would be leaving SkyTeam but UX's web site still mentions SkyTeam and lists DL as a partner https://www.aireuropa.com/en/suma/su...partners/delta
of course they could just be slow to change.
If it's still technically possible, then yes they should be able to do it at the airport counter or gate.
I think call times are pretty bad right now but have you tried calling and asking if they can enter it manually? You can also try Twitter or Facebook private message, or the messaging functionality in the app (the response time might be equally long but at least you won't have to sit around on hold). If DL won't do it in advance or at the airport but you're pretty sure UX will still let you credit it to SUMA (or if you don't have any place better to credit this) you could as a last resort try flying it w/o FF info and submitting it for credit after? But ultimately this seems like more a UX question than a DL question.
of course they could just be slow to change.
If it's still technically possible, then yes they should be able to do it at the airport counter or gate.
I think call times are pretty bad right now but have you tried calling and asking if they can enter it manually? You can also try Twitter or Facebook private message, or the messaging functionality in the app (the response time might be equally long but at least you won't have to sit around on hold). If DL won't do it in advance or at the airport but you're pretty sure UX will still let you credit it to SUMA (or if you don't have any place better to credit this) you could as a last resort try flying it w/o FF info and submitting it for credit after? But ultimately this seems like more a UX question than a DL question.