Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

"Your Trip Details" emails = Flights won't cancel?

"Your Trip Details" emails = Flights won't cancel?

Old Mar 25, 20, 7:37 pm
  #1  
Original Poster
 
Join Date: Aug 2013
Location: Olde Dominion
Programs: DL Silver - uh huh!
Posts: 811
Question "Your Trip Details" emails = Flights won't cancel?

Yesterday evening and again this afternoon I received "Your Trip Details" emails (flight info plus links for upgrading, security procedures, upgrading, etc.) for a flight scheduled for Friday evening.

Is this just an automated message that was pre-programmed days/weeks ago to send now? Or is it a sign DL doesn't plan to cancel this particular flight?

Actually, I'm hoping they DO cancel it and have been waiting it out so they could do so. But if DL doesn't plan to cancel it I feel like I should notify them I am not flying rather than just not show up (even though they would automatically issue a credit/voucher at that point, right?). SO - How much time before scheduled departure should I do that in order for it to be useful to them?

FWIW, number of seats occupied showing is a half dozen or so on an RJ. (I know, it might be more, some people haven't selected, basic economy, blah blah blah) Also, many flights on that route are still available for purchase right now, with departures from early morning to well into the evening.
Kamalaasaa is offline  
Old Mar 25, 20, 8:09 pm
  #2  
 
Join Date: Jun 2013
Programs: DL PM
Posts: 249
I have called to cancel flights a few times during this. Agents have said itís not necessary and some wonít even do it. They leave the flights as is and eventually eCredits show up.
DLASflyer is offline  
Old Mar 25, 20, 8:16 pm
  #3  
 
Join Date: May 2017
Posts: 432
Originally Posted by Kamalaasaa View Post
Yesterday evening and again this afternoon I received "Your Trip Details" emails (flight info plus links for upgrading, security procedures, upgrading, etc.) for a flight scheduled for Friday evening.

Is this just an automated message that was pre-programmed days/weeks ago to send now? Or is it a sign DL doesn't plan to cancel this particular flight?

Actually, I'm hoping they DO cancel it and have been waiting it out so they could do so. But if DL doesn't plan to cancel it I feel like I should notify them I am not flying rather than just not show up (even though they would automatically issue a credit/voucher at that point, right?). SO - How much time before scheduled departure should I do that in order for it to be useful to them?

FWIW, number of seats occupied showing is a half dozen or so on an RJ. (I know, it might be more, some people haven't selected, basic economy, blah blah blah) Also, many flights on that route are still available for purchase right now, with departures from early morning to well into the evening.
My experience with observing AA has been they're cancelling flights 2 days in advance for any cancellations they're going to make. Which if you think about it makes sense, since within the 2 day window your flight planners/crew scheduling/etc will want pretty firm commitments on what they need to fill/prepare for. I'd assume DL would have a similar cut off, and you're unlikely to be cancelled within a 2 day window of departure (except for other reasons like IRROPs).

That being said, if you don't take the flight, they're automatically keeping all no-show tickets in open/unused status so the full value can be applied at a later time. This lets them keep call volumes down by not having people rush to rebook or cancel a ticket they're not going to use.
Lux Flyer is offline  
Old Mar 25, 20, 9:25 pm
  #4  
Original Poster
 
Join Date: Aug 2013
Location: Olde Dominion
Programs: DL Silver - uh huh!
Posts: 811
Thanks, DLASflyer and Lux Flyer. Certainly I would rather have a refund than a credit, but I figured I would cancel (as late as possible, of course) in case that helps their planning in any manner. If it won't, I might as well just no-show and not worry about canceling.
Pittie Pup likes this.
Kamalaasaa is offline  
Old Mar 25, 20, 10:27 pm
  #5  
 
Join Date: Apr 2019
Posts: 1,673
DL seems to be cancelling many flights closer to the 24 hour mark while AA/UA are doing it somewhat earlier. Looking at a few routes like DTW-ORD and DTW-PIT, only 1 out of 4 or 5 flights are still operating on Thursday, but most of them are still showing as scheduled for Friday on delta.com. I'd be pretty confident most of the Friday flights will end up canceled tomorrow. I'd suggest you wait until tomorrow evening to see if the flight is still operating.
Kamalaasaa likes this.
xliioper is offline  
Old Mar 26, 20, 8:55 am
  #6  
 
Join Date: Oct 2016
Location: BOI
Programs: DL - DM
Posts: 169
Originally Posted by DLASflyer View Post
They leave the flights as is and eventually eCredits show up.
How long is it taking for ecredits to show up? I no-showed for a flight six days ago after Delta IT wouldn't let me cancel online and calling yielded the phone message that I didn't have to worry about losing flight value. The web site says the ecredit will show up in 24 hours but I still don't see mine.
Ordhater is offline  
Old Mar 26, 20, 2:44 pm
  #7  
 
Join Date: Dec 2019
Programs: Delta Skymiles
Posts: 14
Does anyone know how the credit works if the flights were purchased with a combination of miles and $$? Somewhere I read that was one of the reason to call rather than so online. What happens to that ticket if I can’t get through or sit on hold for hours and just no show?
imescaping is offline  
Old Mar 26, 20, 6:48 pm
  #8  
 
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 271
Originally Posted by xliioper View Post
DL seems to be cancelling many flights closer to the 24 hour mark while AA/UA are doing it somewhat earlier. Looking at a few routes like DTW-ORD and DTW-PIT, only 1 out of 4 or 5 flights are still operating on Thursday, but most of them are still showing as scheduled for Friday on delta.com. I'd be pretty confident most of the Friday flights will end up canceled tomorrow. I'd suggest you wait until tomorrow evening to see if the flight is still operating.
+1. My flight this past Sunday was cancelled on Sat evening. I found it funny they rebooked my 7pm departure for 6am even though there was a 5pm still scheduled.
bloc0102 is offline  
Old Mar 26, 20, 7:21 pm
  #9  
Original Poster
 
Join Date: Aug 2013
Location: Olde Dominion
Programs: DL Silver - uh huh!
Posts: 811
Well, I got my notice to check in.

Also got upgraded to first - too bad I wonít be using it.

(No, I didnít check in!)
Kamalaasaa is offline  
Old Mar 26, 20, 8:21 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, Marriott Tit, UA Gold
Posts: 11,452
Originally Posted by imescaping View Post
Does anyone know how the credit works if the flights were purchased with a combination of miles and $$? Somewhere I read that was one of the reason to call rather than so online. What happens to that ticket if I canít get through or sit on hold for hours and just no show?
I think this post (184) in the refund/redeposit thread has a similar situation: Delta Coronavirus: Refund/Mileage Redeposit/E-Credit/Changes to tickets-Consolidated
Zorak is online now  

Thread Tools
Search this Thread
Search Engine: