Go Back  FlyerTalk Forums >
Reload this Page >

Miles&Points

Airlines and Mileage Programs

Delta Air Lines | SkyMiles

DL In Flight Service Changes during COVID-19 (Consolidated Thread)

DL In Flight Service Changes during COVID-19 (Consolidated Thread)

    Hide Wikipost
Old Jul 21, 21, 11:18 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: xliioper
Wiki Link
**Update 7/21/21 North America, Latin America, and Caribbean***

- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.

- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-...omestic-cabins

**Update 4/14 North America, Latin America, and Caribbean***

All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine

F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**

C+, M/C - < 251 - No Service
C+, M/C
- 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**

Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*



For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
Print Wikipost

Old Jul 16, 21, 8:26 pm
  #4681  
 
Join Date: Dec 2018
Location: PHX
Programs: Delta DM, Marriott Lifetime Titanium, HHonrs Diamond
Posts: 1,311
Bump.

This thread was re-opened due to the widespread lack of meals designated as "Breakfast", "Lunch", etc actually being served on domestic F flights as advertised to start on July 13th.

I would suggest going to your app and taking a screenshot of every future F booking you have that displays an actual meal and save it. Then you can make a case for compensation when...

1. The meal is not served as advertised.
2. They remove the meal designation from the flight after you bought your ticket.
FlyBitcoin is offline  
Old Jul 16, 21, 10:00 pm
  #4682  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 11,274
Originally Posted by Duke787 View Post
Youll get free drinks and a crappy snack from the basket / tray
Yes, though drinks will be from mini cans and the OP may have to request at least two cans
fly747first is offline  
Old Jul 16, 21, 10:23 pm
  #4683  
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,884
Ice??
BlooJoo is offline  
Old Jul 16, 21, 10:41 pm
  #4684  
FlyerTalk Evangelist
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Originally Posted by BlooJoo View Post
Ice??
Amazingly yes, the Mayo Clinic has apparently approved ice to return. Hot food and glassware though, still deadly.
cmd320 is offline  
Old Jul 17, 21, 12:02 am
  #4685  
 
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 3,899
Originally Posted by cmd320 View Post
Amazingly yes, the Mayo Clinic has apparently approved ice to return. Hot food and glassware though, still deadly.
Technically ice is officially by request only but many FAs are just pre-pouring in ice anyway. Also dont forget that according to the Mayo Clinic, hot food is perfectly safe fine on select transcons and INTL routes but only snack boxes are safe enough for any other DL marketed flights. Amazing how COVID knows the difference and stays away from select routes based upon DLs marketing.
MCO Flyer is offline  
Old Jul 17, 21, 12:05 am
  #4686  
 
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 3,899
Originally Posted by FlyBitcoin View Post
Bump.
2. They remove the meal designation from the flight after you bought your ticket.
Ironically DL.com is still showing that Breakfast, Lunch, or Dinner will be served alongside a picture of a plated meal (which is false advertising anyway as the new meals when rolled out will only be boxed not pre-plated) on all flights over 1,500 miles right now!
MCO Flyer is offline  
Old Jul 17, 21, 12:19 am
  #4687  
 
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.2MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 4,891
Lavish bedding, incredible fine dining served on fine china with 5-course tasting menus (wine pairing of course), attentive and caring flight attendants, turndown service.
DLATL777 is offline  
Old Jul 17, 21, 12:30 am
  #4688  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 11,274
Originally Posted by FlyBitcoin View Post
Bump.

This thread was re-opened due to the widespread lack of meals designated as "Breakfast", "Lunch", etc actually being served on domestic F flights as advertised to start on July 13th.

I would suggest going to your app and taking a screenshot of every future F booking you have that displays an actual meal and save it. Then you can make a case for compensation when...

1. The meal is not served as advertised.
2. They remove the meal designation from the flight after you bought your ticket.
When UA secretly removed the proper Saks duvets from premium transcon flights last year, I opened a backcharge with AMEX and got back 90% of my fare. I had originally asked for a lot less, but apparently UA lied to AMEX and to AMEX's credit they were very aggressive protecting this Platinum member.

I would strongly recommend booking DL tickets with AMEX and then inform AMEX on how DL didn't deliver the product it advertised explicitly which is the absolute truth since it is now 7/17 and DL is still designating meals on its booking engine for flights over 1500 miles knowing that these only have boxed snacks.
SkyTeam777 and cmd320 like this.
fly747first is offline  
Old Jul 17, 21, 12:48 am
  #4689  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 11,274
Originally Posted by DLATL777 View Post
Lavish bedding, incredible fine dining served on fine china with 5-course tasting menus (wine pairing of course), attentive and caring flight attendants, turndown service.
You would need to fly DL's most hated airlines, mainly Emirates and Qatar, for that type of service and you can even add designer pajamas and amenity kits
fly747first is offline  
Old Jul 17, 21, 6:00 am
  #4690  
 
Join Date: Jul 2012
Programs: DL DM 2 MM, Marriott Bonvoy Lifetime Titanium/Ambassador Elite , Hilton Honors Lifetime Diamond
Posts: 389
Originally Posted by FlyBitcoin View Post
Bump.

This thread was re-opened due to the widespread lack of meals designated as "Breakfast", "Lunch", etc actually being served on domestic F flights as advertised to start on July 13th.

I would suggest going to your app and taking a screenshot of every future F booking you have that displays an actual meal and save it. Then you can make a case for compensation when...

1. The meal is not served as advertised.
2. They remove the meal designation from the flight after you bought your ticket.
Excellent advice, just completed about 10 screenshots in delta.com
jaimemayo, cmd320 and FlyBitcoin like this.
buckeye91 is offline  
Old Jul 17, 21, 6:27 am
  #4691  
 
Join Date: Jun 2013
Programs: DL Diamond, Aeroplan Elite 75K
Posts: 2,175
Originally Posted by fly747first View Post
When UA secretly removed the proper Saks duvets from premium transcon flights last year, I opened a backcharge with AMEX and got back 90% of my fare. I had originally asked for a lot less, but apparently UA lied to AMEX and to AMEX's credit they were very aggressive protecting this Platinum member.

I would strongly recommend booking DL tickets with AMEX and then inform AMEX on how DL didn't deliver the product it advertised explicitly which is the absolute truth since it is now 7/17 and DL is still designating meals on its booking engine for flights over 1500 miles knowing that these only have boxed snacks.
Using chargebacks over inlight service failures is really playing with fire. A few of those and you likely wont be flying said airline any more.
flyerCO likes this.
DLASflyer is offline  
Old Jul 17, 21, 9:01 am
  #4692  
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,884
I feel safer already.
Auto Enthusiast likes this.
BlooJoo is offline  
Old Jul 17, 21, 9:15 am
  #4693  
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Diamond, UA Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Titanium, Radisson Gold
Posts: 6,501
Originally Posted by fly747first View Post
When UA secretly removed the proper Saks duvets from premium transcon flights last year, I opened a backcharge with AMEX and got back 90% of my fare. I had originally asked for a lot less, but apparently UA lied to AMEX and to AMEX's credit they were very aggressive protecting this Platinum member.

I would strongly recommend booking DL tickets with AMEX and then inform AMEX on how DL didn't deliver the product it advertised explicitly which is the absolute truth since it is now 7/17 and DL is still designating meals on its booking engine for flights over 1500 miles knowing that these only have boxed snacks.
I'm not sure I would have the guts to do a chargeback on a flight, but good for Amex for sticking up for customers. Airlines have got to stop false advertising.
demkr is offline  
Old Jul 17, 21, 9:31 am
  #4694  
 
Join Date: Dec 2018
Location: PHX
Programs: Delta DM, Marriott Lifetime Titanium, HHonrs Diamond
Posts: 1,311
Perhaps "Schedule Change Saturday" will become "Meal Removal Saturday" for Delta IT today. Then they can say then never promised you a meal in the first place.

Clearly someone in Risk Management is aware of these thousands of instances of false advertising all over their website. Earnings are out of the way. It's time to level with their Premium customers no matter what it takes Just come clean and address the service issues with an accurate timeline and an apology at a minimum.

I have no status on UA, B6, or AA and have updated my dormant FF accounts, added the apps to my phone and am ready to pay cash for F there on my next booking if need be. Got plenty of MQM to keep DM for a few years.
FlyBitcoin is offline  
Old Jul 17, 21, 11:49 am
  #4695  
 
Join Date: Aug 2017
Programs: AS MVP Gold 75K, DL Platinum, UA 1K, Hilton Diamond, Marriott Titanium + LT Silver, Hertz PC
Posts: 6,714
You are not missing out on snack boxes anyway. Personally, I really don't like either snackbox options (nor on UA, so this is not just on DL). I usually get real food on short haul flights prior to boarding the plane - either eat in the terminal or bring on board.
AeRoSpaceman likes this.
Repooc17 is offline  

Thread Tools
Search this Thread