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DL In Flight Service Changes during COVID-19 (Consolidated Thread)

Old Mar 24, 20, 6:20 pm
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Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***

- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.

- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins

**Update 4/14 North America, Latin America, and Caribbean***

All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine

F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**

C+, M/C - < 251 - No Service
C+, M/C
- 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**

Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*



For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
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DL In Flight Service Changes during COVID-19 (Consolidated Thread)

Old Mar 15, 21, 5:39 pm
  #3181  
 
Join Date: Feb 2021
Location: Biscoff, USA
Programs: Delta
Posts: 41
True to my post a bit back, someone has seen one of the new flight fuel boxes.
They said, "New orange box had the gouda cheese spread, crackers, potato chips, oreo cookie, albanese gummy bears, beef stick and I think almonds."
Source

This makes me think, with the new investment and gradual rollout of this new box, we have a long while more of these flight fart boxes, but I did speak to Delta again last night. At the end of April, they are doing a re-evaluation on the domestic product. What I personally expect to come out of this is soft drinks (cocktails and elevated food service feels extremely hopeful but out of reach). We shall see.
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Old Mar 15, 21, 5:48 pm
  #3182  
 
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition.
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Originally Posted by CaptainBiscoff
True to my post a bit back, someone has seen one of the new flight fuel boxes.
They said, "New orange box had the gouda cheese spread, crackers, potato chips, oreo cookie, albanese gummy bears, beef stick and I think almonds."
Source

This makes me think, with the new investment and gradual rollout of this new box, we have a long while more of these flight fart boxes, but I did speak to Delta again last night. At the end of April, they are doing a re-evaluation on the domestic product. What I personally expect to come out of this is soft drinks (cocktails and elevated food service feels extremely hopeful but out of reach). We shall see.
So after a re-evaluation in six weeks, they will determine that adding soft drinks is OK, is that what youre saying? But nothing else? Unbelievable. If that doesnt convince you this is nothing more than cost savings I dont know what will.

And as far as the FAs wanting to resume service, maybe some do. But from what I have seen they have become quite happy socializing and gossiping, reading, and picking up trash. As Ive said before, its not a bad gig if you can get it.

Last edited by DLdweeb; Mar 16, 21 at 4:07 am
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Old Mar 15, 21, 5:58 pm
  #3183  
 
Join Date: Feb 2021
Location: Biscoff, USA
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Posts: 41
Originally Posted by DLdweeb
So after a re-evaluation in six weeks, they will determine that adding soft drinks is OK, is that what youre saying? But nothing else? Unbelievable. If that doesnt convince you this is nothing more than cost savings I dont know what will.

And as far as 5he FAs wanting to resume service, maybe some do. But from what I have seen they have become quite happy socializing and gossiping, reading, and picking up trash. As Ive said before, its not a bad gig if you can get it.
Unfortunately, that is my speculation. I have spoken to Delta Corporate & Delta Custserv, and the re-evaluation and new snack (which we all slowly see and some have) is what is confirmed.

My speculation, and informally the Delta representative's I spoke to, concurred with the opinion that this re-evaluation may open up soft drinks since that is a big request right now.
I absolutely agree with you on the cost-savings. I managed to find the Delta Executive Office email which has been my direct line to diplomatically venting about the current product, and that is how I get all of my intel. It's not as muddy as it has been from frontline representatives that aren't being told anything.
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Old Mar 15, 21, 6:09 pm
  #3184  
 
Join Date: Aug 2011
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Delta FAs... "we are here to collect your trash". Don't bother us for anything else.
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Old Mar 15, 21, 7:09 pm
  #3185  
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So if that is indeed true that service will remain limited/bare bones and there is only a chance of soft drinks coming back, then I would expect seat blocking to remain in place as well.
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Old Mar 15, 21, 7:12 pm
  #3186  
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Originally Posted by Qwkynuf
My experience has been that they offer to let me hang my own coat, but they have said that they are not allowed to handle them. Overhead bin space has *not* been a problem on any of the flights that I have been on. I am sitting at 100% upgrades over 24 flights so far this year, so I can't speak about what happens behind the curtain (still waiting for the shoe to drop on the upgrade percentages), but with First typically only half full, there are often bins that go out completely empty.
Good point, I forgot they are blocking off seats so fewer people to compete for bin space.
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Old Mar 15, 21, 7:31 pm
  #3187  
 
Join Date: Jul 2015
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Originally Posted by rylan
So if that is indeed true that service will remain limited/bare bones and there is only a chance of soft drinks coming back, then I would expect seat blocking to remain in place as well.
If seat blocking goes away and they try and keep the bare bones F service, than I don’t know how anyone can justify paying for FC on DL at the rates they normally charge for it. You might as well just fly in the Big Front Seat on NK at that point. At least you can actually pay for a variety of decent food/drinks options.
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Old Mar 15, 21, 7:40 pm
  #3188  
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Originally Posted by MCO Flyer
If seat blocking goes away and they try and keep the bare bones F service, than I dont know how anyone can justify paying for FC on DL at the rates they normally charge for it. You might as well just fly in the Big Front Seat on NK at that point. At least you can actually pay for a variety of decent food/drinks options.
I mean, honestly if the seat blocking is that important to someone they could realistically buy two BFS on NK with luggage, snacks and drinks and still make out cheaper than buying a single J seat on Delta.
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Old Mar 15, 21, 7:43 pm
  #3189  
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Originally Posted by MCO Flyer
If seat blocking goes away and they try and keep the bare bones F service, than I dont know how anyone can justify paying for FC on DL at the rates they normally charge for it. You might as well just fly in the Big Front Seat on NK at that point. At least you can actually pay for a variety of decent food/drinks options.
I flew NK for 1st time and in BFS. Cheaper than coach on DL but better than what DL gives for F.
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Old Mar 15, 21, 8:10 pm
  #3190  
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Originally Posted by CaptainBiscoff
True to my post a bit back, someone has seen one of the new flight fuel boxes.
They said, "New orange box had the gouda cheese spread, crackers, potato chips, oreo cookie, albanese gummy bears, beef stick and I think almonds."
Source

This makes me think, with the new investment and gradual rollout of this new box, we have a long while more of these flight fart boxes, but I did speak to Delta again last night. At the end of April, they are doing a re-evaluation on the domestic product. What I personally expect to come out of this is soft drinks (cocktails and elevated food service feels extremely hopeful but out of reach). We shall see.
Sounds like a remix of the same junk we've been eating for months. Gummy bears and oreos would be the only thing new, I think.

FFS Delta, just bring back real food and drink in F. I'm at the point for the first time in my flying life that I see a clearer line of sight to qualifying for A List on SW than requalifying for Plat.
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Old Mar 15, 21, 8:10 pm
  #3191  
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Originally Posted by flyerCO
I flew NK for 1st time and in BFS. Cheaper than coach on DL but better than what DL gives for F.
I'm looking at a DTW/LAS trip in April and decided to look at NK after reading this and another post from today.

NK has non stop flights with times that work better than Delta's and big front seat paying the carry on fee big front seat is $120 cheaper than Delta. I'm vacinated so don't care about seat mate. Even if I get the upgrade to F on Delta it's not worth paying extra for seeing there is no service in F.

Sad when NK provides more value than Delta for a diamond.
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Old Mar 15, 21, 10:51 pm
  #3192  
 
Join Date: Dec 2006
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Man, how exciting to get back to the argument of PMDL vs PMNW FAs and who provides better services. Miss those debates! Anyhow, on about 50% of my mainline flights, the FA has offered to hang my coat. On 3/4 of my Endeavor flights, the FA has offered to hang my coat. The orange snack box seems to have switched up a little bit and now includes some type of chocolate thin cookie. Not much else to report.
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Old Mar 15, 21, 11:02 pm
  #3193  
 
Join Date: Nov 2008
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Any news/updates for D1 Lax-Jfk food coming back?
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Old Mar 16, 21, 7:47 am
  #3194  
dw
 
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Originally Posted by cbrown5294
Any news/updates for D1 Lax-Jfk food coming back?
I dont think anyone has heard that the premium transcons would be evaluated on a different (earlier) timeframe than the other continental US flights.
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Old Mar 16, 21, 9:50 am
  #3195  
 
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Originally Posted by dw
I dont think anyone has heard that the premium transcons would be evaluated on a different (earlier) timeframe than the other continental US flights.

That's pretty sad if that's the case because if any service should get upgraded aka closer to normal service its their premium branded aka Delta One.
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