Mar 24, 2020, 6:20 pm
Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
DL In Flight Service Changes during COVID-19 (Consolidated Thread)
Feb 13, 2021, 8:12 am
#2971
Join Date: Mar 2015
Location: Home
Posts: 469
I know there is no bait and switch on delta's part. When we buy FC we know what we are going to get.
My issue is with the reason behind it. 'Safety' as claimed by DL.
Consider this - Domestic D1 on wide body has no seat blocking so safety cannot be the reason, then why no service?
JFX to LAX is more or less same distance (travel time) as JFK - LHR. On a wide body DL is trying to sell all seats on both routes so why does JFK-LHR gets full service and JFK-LAX doesn't?
Has Mayo clinic certified that a plane flying in one direction is more susceptible to covid vs. other flying in opposite direction? the airport infrastructure used for LHR flight is more or less same as for LAX flight. so covid cannot be the reason. (though if you still want to believe that, I will not hold it against you
)The only reason I see is that DL is charging couple thousand more (at least) on LHR route compared to LAX so to me, the evidence suggests that this is down to saving $$$.
My issue is with the way I am - as a paying customer for FC - treated by DL with this dishonesty. More in this post - https://www.flyertalk.com/forum/33015611-post2835.html
The worry I have is that to save this money, DL has gutted its systems/resources/infrastructure to such a level - not to talk about complacency in crew that they can get away with this crappy service - that ramp up will not be quick and DL service will remain crappy for quite a while after travel becomes normal... maybe I am wrong and the new CHO DL just hired will snap his fingers one fine day and it will all be good!
Feb 13, 2021, 9:08 am
#2972
Join Date: Oct 2013
Programs: DL PM
Posts: 700
Crappy service - even when told about in advance - is STILL crappy service.
I know there is no bait and switch on delta's part. When we buy FC we know what we are going to get.
My issue is with the reason behind it. 'Safety' as claimed by DL.
Consider this - Domestic D1 on wide body has no seat blocking so safety cannot be the reason, then why no service?
JFX to LAX is more or less same distance (travel time) as JFK - LHR. On a wide body DL is trying to sell all seats on both routes so why does JFK-LHR gets full service and JFK-LAX doesn't?
Has Mayo clinic certified that a plane flying in one direction is more susceptible to covid vs. other flying in opposite direction? the airport infrastructure used for LHR flight is more or less same as for LAX flight. so covid cannot be the reason. (though if you still want to believe that, I will not hold it against you)
The only reason I see is that DL is charging couple thousand more (at least) on LHR route compared to LAX so to me, the evidence suggests that this is down to saving $$$.
My issue is with the way I am - as a paying customer for FC - treated by DL with this dishonesty. More in this post - https://www.flyertalk.com/forum/33015611-post2835.html
The worry I have is that to save this money, DL has gutted its systems/resources/infrastructure to such a level - not to talk about complacency in crew that they can get away with this crappy service - that ramp up will not be quick and DL service will remain crappy for quite a while after travel becomes normal... maybe I am wrong and the new CHO DL just hired will snap his fingers one fine day and it will all be good!
I know there is no bait and switch on delta's part. When we buy FC we know what we are going to get.
My issue is with the reason behind it. 'Safety' as claimed by DL.
Consider this - Domestic D1 on wide body has no seat blocking so safety cannot be the reason, then why no service?
JFX to LAX is more or less same distance (travel time) as JFK - LHR. On a wide body DL is trying to sell all seats on both routes so why does JFK-LHR gets full service and JFK-LAX doesn't?
Has Mayo clinic certified that a plane flying in one direction is more susceptible to covid vs. other flying in opposite direction? the airport infrastructure used for LHR flight is more or less same as for LAX flight. so covid cannot be the reason. (though if you still want to believe that, I will not hold it against you
)The only reason I see is that DL is charging couple thousand more (at least) on LHR route compared to LAX so to me, the evidence suggests that this is down to saving $$$.
My issue is with the way I am - as a paying customer for FC - treated by DL with this dishonesty. More in this post - https://www.flyertalk.com/forum/33015611-post2835.html
The worry I have is that to save this money, DL has gutted its systems/resources/infrastructure to such a level - not to talk about complacency in crew that they can get away with this crappy service - that ramp up will not be quick and DL service will remain crappy for quite a while after travel becomes normal... maybe I am wrong and the new CHO DL just hired will snap his fingers one fine day and it will all be good!
I know you think everyone but kettles agrees with you but there’s no evidence of that. You are not DL’s knight in shining armor here to save it from bad decisions because you just know you know better. If they are ultimately making a bad business decision, they will suffer the consequences. If you are somehow wrong and they are making good ones, they will reap the rewards. But you will be happier elsewhere so go there.
Feb 13, 2021, 9:15 am
#2973
Join Date: Aug 2011
Programs: DL DM 3MM 360
Posts: 372
I was horrified on my 4 hour UA flight yesterday. Absolutely shocked at the total lack of covid safety by serving a cup with ice and a can of ginger ale along with water not from Costco. Rushed straight to get tested after landing. Not one empty seat but nobody cared. Good job United. Still not my once beloved Delta but the smokescreen nonsense at DL is appalling.
Feb 13, 2021, 9:16 am
#2974
Join Date: Mar 2015
Location: Home
Posts: 469
You clearly don’t like DL’s offering. I have the perfect solution - don’t fly DL. Go fly AA or UA and be stuffed in with your gas station sandwiches/TV dinners.
I know you think everyone but kettles agrees with you but there’s no evidence of that. You are not DL’s knight in shining armor here to save it from bad decisions because you just know you know better. If they are ultimately making a bad business decision, they will suffer the consequences. If you are somehow wrong and they are making good ones, they will reap the rewards. But you will be happier elsewhere so go there.
I know you think everyone but kettles agrees with you but there’s no evidence of that. You are not DL’s knight in shining armor here to save it from bad decisions because you just know you know better. If they are ultimately making a bad business decision, they will suffer the consequences. If you are somehow wrong and they are making good ones, they will reap the rewards. But you will be happier elsewhere so go there.
Feb 13, 2021, 10:09 am
#2975
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Delta’s own website says otherwise.
What am I missing? It seems that they are very clearly stating that there are reductions in service.
Feb 13, 2021, 11:41 am
#2976
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Feb 13, 2021, 12:24 pm
#2977
Join Date: May 2011
Programs: Delta PM, Hyatt Plat-ist, Bonvoyyyyyyed, Hilton $15 Daily F&B Receiver, Food Lion MVP
Posts: 1,203
Are you saying that restaurants that are closed or takeout/delivery only and express this clearly with a banner, but still have pictures of their dining room or an online menu are being deceptive as well?
Feb 13, 2021, 1:52 pm
#2979
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Feb 14, 2021, 12:14 am
#2980
Join Date: Aug 2009
Location: ATL
Programs: Delta Platinum, WN A-List Preferred, Marriott LT Titanium, Hertz President's Circle
Posts: 296
Curious why they provide the box o' fun ATL-JFK (in D1), but on the return today (also D1), no box? Overheard part of a conversation between the FA and a passenger asking about not getting anything other than the sad snack bag and the FA was saying something about it being based on the length of the flight. Right. We know that. It also happens to be the same distance coming or going and, in fact, a slightly longer flight heading south.
Feb 14, 2021, 6:41 am
#2981
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 2.96MM DL DM, Hyatt Globalist, AA Plat Pro, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,318
You clearly don’t like DL’s offering. I have the perfect solution - don’t fly DL. Go fly AA or UA and be stuffed in with your gas station sandwiches/TV dinners.
I know you think everyone but kettles agrees with you but there’s no evidence of that. You are not DL’s knight in shining armor here to save it from bad decisions because you just know you know better. If they are ultimately making a bad business decision, they will suffer the consequences. If you are somehow wrong and they are making good ones, they will reap the rewards. But you will be happier elsewhere so go there.
I know you think everyone but kettles agrees with you but there’s no evidence of that. You are not DL’s knight in shining armor here to save it from bad decisions because you just know you know better. If they are ultimately making a bad business decision, they will suffer the consequences. If you are somehow wrong and they are making good ones, they will reap the rewards. But you will be happier elsewhere so go there.
Feb 14, 2021, 8:18 am
#2982
Join Date: Oct 2013
Programs: DL PM
Posts: 700
Actually, yes, everyone can fly another carrier. Anyone can make connections, drive to another city to fly one, or just not fly. Regardless, you don’t get to dictate how a business is run because you don’t like it. Can I dictate that AA, UA, etc. start or resume seat blocking? Of course not, so I don’t fly them.
Feb 14, 2021, 11:35 am
#2983
Join Date: Jan 2011
Location: DTW
Programs: DL DM, National EE, Hertz PC, IHG PL, Bonvoy Amb
Posts: 1,339
Actually, yes, everyone can fly another carrier. Anyone can make connections, drive to another city to fly one, or just not fly. Regardless, you don’t get to dictate how a business is run because you don’t like it. Can I dictate that AA, UA, etc. start or resume seat blocking? Of course not, so I don’t fly them.
Feb 14, 2021, 11:39 am
#2984
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
However, Alaska is offering a reduced service on that route.
