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DL In Flight Service Changes during COVID-19 (Consolidated Thread)

Old Mar 24, 20, 6:20 pm
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Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***

- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.

- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins

**Update 4/14 North America, Latin America, and Caribbean***

All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine

F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**

C+, M/C - < 251 - No Service
C+, M/C
- 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**

Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*



For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
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DL In Flight Service Changes during COVID-19 (Consolidated Thread)

Old Dec 24, 20, 9:03 pm
  #2506  
 
Join Date: Jul 2015
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Originally Posted by cmd320
I was talking WAS-LAX in general, not necessarily DCA-LAX. Though it would seem LAX is a much more important market from DCA than SJU. Just move SJU to IAD and make DCA-LAX a nice mint route, although Im not sure an A321 can get out of DCA with a transcon load...
B6 doesnt fly to IAD anymore (they dropped it in January 2019) and I doubt they return just to fly one daily SJU or LAX flight.
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Old Dec 26, 20, 9:46 am
  #2507  
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Originally Posted by demkr
I'm flying MSP-HNL in February and it does, hopefully accurately, show regular meal service. But who knows how "modified" that is. Hopefully someone is flying the route before February so they can report back!
Recently flew ATL-HNL in Comfort +. Happy to report that there were two meal services, two drink services and water throughout. First meal was a choice between chicken/potatoes or cheese ravioli with pesto/tomato sauce, tomato cucumber dill salad and Ben and Jerry's cookie dough ice cream for dessert. The pre landing snack was a mushroom and cheese "pizza twist."
Both options were decent, especially since I was expecting nothing. Crew was great and seemed excited to actually provide a service and did so with a smile behind the mask.

I overheard the options being offered in F and there were 3 choices... been tenderloin, pasta and chicken I believe.
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Last edited by azj; Dec 26, 20 at 9:56 am
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Old Dec 26, 20, 10:11 am
  #2508  
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Delta is obviously weighing the cost associated of offering meals. Rest assured, if competitors weren't offering meals and lie-flats on their longer Hawaii flights, Delta would be more than happy to fly you there with beer and wine only on a 739 (yes, I know it doesn't actually have the range).

Of course, right now they can't even keep their planes staffed properly, so maybe I'm giving them too much credit here.
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Last edited by ryandc99; Dec 26, 20 at 2:38 pm Reason: removed deleted quoted post
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Old Dec 26, 20, 11:14 am
  #2509  
 
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MSP-HNL Comfort+ 12/26

Pre-Departure Travel Kits & Earbuds

Cucumber, tomato, and red onion Italian salad

Entree choices were Cheese Ravioli or Chicken Marsala (pictured) w/ garlic mashed potatoes, French green beans, and California bias cut carrots.

Ben & Jerrys Cookie Dough ice cream.

[img]blob:https://www.flyertalk.com/858afd7a-03a8-4cff-9fb5-51e67429fc05[/img]
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Old Dec 26, 20, 11:40 am
  #2510  
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Originally Posted by DLASflyer
Delta is obviously weighing the added exposure risk from meal service with peoples' increasing need to eat on longer flights. I think they are doing a good job. A few more months and we will have meals back on more flights. cost of serving meals vs. the cost of not serving meals.
There, fixed it for you.
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Old Dec 26, 20, 12:23 pm
  #2511  
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Originally Posted by cmd320
Delta is obviously weighing the cost associated of offering meals. Rest assured, if competitors weren't offering meals and lie-flats on their longer Hawaii flights, Delta would be more than happy to fly you there with beer and wine only on a 739 (yes, I know it doesn't actually have the range).

Of course, right now they can't even keep their planes staffed properly, so maybe I'm giving them too much credit here.
AA, B6, and UA are all serving meals in premium transcon flights yet DL refuses to do so in D1... even when DL is assigning just 5 flight attendants to premium transcon flights operated by archaic 763s, given the fact that Y service is just a little bag with water and snacks, that's still plenty of crew to serve meals in D1.
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Old Dec 26, 20, 1:10 pm
  #2512  
 
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Apparently BOGATL is still sandwich v sandwich, although its supposed to be breakfast service.

At least I noticed this time. Will have Rappi delivery me a DIY brunch and bring onboard lol

D1 is actually selling it seems on this route. Tomorrow has 18 bookings right now. I guess the fares are so low so probably stimulated some demand
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Old Dec 26, 20, 1:14 pm
  #2513  
 
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Originally Posted by fly747first
AA, B6, and UA are all serving meals in premium transcon flights yet DL refuses to do so in D1... even when DL is assigning just 5 flight attendants to premium transcon flights operated by archaic 763s, given the fact that Y service is just a little bag with water and snacks, that's still plenty of crew to serve meals in D1.
AA and UA are also both serving liquor, Coke, and god forbid, ice in FC (and soft drinks in Y). It's 100% about cost and 0% about safety.
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Old Dec 26, 20, 1:27 pm
  #2514  
 
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I can’t begin to tell you what a BIG difference ICE and a soft drink make on a flight, especially on a longer flight. And I feel sorry for these DL FA’s... they can’t even make themself a coke or sprite in the middle of a flight for a little pick me up...it’s been like this for months and will continue for the time being!
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Old Dec 26, 20, 1:30 pm
  #2515  
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Originally Posted by unitedbusiness
I cant begin to tell you what a BIG difference ICE and a soft drink make on a flight, especially on a longer flight. And I feel sorry for these DL FAs... they cant even make themself a coke or sprite in the middle of a flight for a little pick me up...its been like this for months and will continue for the time being!
Agreed. For me the biggest annoyance is when I catch the 6 AM RDU-ATL and I can't get a juice or a coffee. When you're going straight to work upon arrival it makes a big difference. They do still offer beer though!
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Old Dec 26, 20, 1:42 pm
  #2516  
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My most recent Delta flight was a 763 service: ATL-MCO.

Happy to report a PDB was offered:



... provided by cmd320 Catering and sponsored by the T Concourse SC.

Dinner service this evening included an 8oz Niagara to start. An intermezzo of Purell (non-flavored) followed and was quite a bit sharper than an ordinary limoncello or sorbet that I'm accustom to. For mains a lovely rack of Goldfish was offered which I found to be well seasoned and quite crisp. Finally, there was the imported Biscoff dessert which played nicely on the palate and left the diner craving more... of something...

At this point I chose to have my bed made up for the evening, accomplished at the touch of a button. After a great 20 minutes night sleep we were on approach to Orlando. Sadly no pre-arrival meal was catered on this route, something to think about for next time Delta...
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Old Dec 26, 20, 2:17 pm
  #2517  
 
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Originally Posted by cmd320
Dinner service this evening included an 8oz Niagara to start. An intermezzo of Purell (non-flavored) followed and was quite a bit sharper than an ordinary limoncello or sorbet that I'm accustom to. For mains a lovely rack of Goldfish was offered which I found to be well seasoned and quite crisp. Finally, there was the imported Biscoff dessert which played nicely on the palate and left the diner craving more... of something...
Its unfortunate you didnt get the Charcuterie delight in a carefully sealed box. That is to die for!
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Old Dec 26, 20, 2:22 pm
  #2518  
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Originally Posted by spongenotbob
Its unfortunate you didnt get the Charcuterie delight in a carefully sealed box. That is to die for!
Something that must clearly be reserved for flagship (please don't sue me AA) routes...
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Old Dec 26, 20, 2:39 pm
  #2519  
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Folks -

Kind reminder. We Reopened this thread and things have mostly been on track. I just cleaned up numerous posts. Please keep this on topic so we don't need to close the thread again.

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Old Dec 26, 20, 3:22 pm
  #2520  
 
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Originally Posted by CMK10
Agreed. For me the biggest annoyance is when I catch the 6 AM RDU-ATL and I can't get a juice or a coffee. When you're going straight to work upon arrival it makes a big difference. They do still offer beer though!
I dont know why DL cant offer cans of juice (specifically OJ since ice isnt really needed). It would be great for morning flight and be super easy to serve alongside the beer/wine. It would also offer something other than water for those who dont drink or are underage.
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