AmEx Companion Certs Will Be Re-instated and Will Be Good through 12/31
Mar 18, 2020, 9:49 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2015
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AmEx Companion Certs Will Be Re-instated and Will Be Good through 12/31
Mods can feel free to merge with an existing Coronavirus update/ticket changes thread but I didn't see a specific post (or thread) regarding changing/canceling tickets in which AmEx companion certificates were used. I just canceled a ticket that was booked with my wife's AmEx Companion Certificate. The certificate expired at the end of April. But DL will be re-instating the certificate, which will be good through December 31, 2020.
She received an e-credit for the full value of her ticket. One note is that we will not be able to use that e-cert when we look to re-use the companion certificate because you can't combine e-certs on a ticket which applies the companion cert. We plan to travel enough that this shouldn't impact us but for those with an AmEx companion cert who don't travel as frequently, they may need to be aware.
I was the "companion" - the taxes paid are being refunded to her CC (not an e-credit but full refund here).
Again, as noted, we will have up to December 31 to use the Companion Certificate.
She received an e-credit for the full value of her ticket. One note is that we will not be able to use that e-cert when we look to re-use the companion certificate because you can't combine e-certs on a ticket which applies the companion cert. We plan to travel enough that this shouldn't impact us but for those with an AmEx companion cert who don't travel as frequently, they may need to be aware.
I was the "companion" - the taxes paid are being refunded to her CC (not an e-credit but full refund here).
Again, as noted, we will have up to December 31 to use the Companion Certificate.
Mar 18, 2020, 5:54 pm
#2
Join Date: Oct 2009
Location: New York City
Programs: DL DM & 2MM; Marriott Titanium
Posts: 663
Where is the policy that says tickets bought with e-credits *cannot* be combined with Amex Companion Certificates?
Mar 18, 2020, 5:59 pm
#3
Join Date: Jul 2003
Location: Atlanta
Posts: 5,182
I will be in a similar situation when I cancel my JFK-IAH ticket next week....unless DL cancels the flight before I do. I bought the ticket and my daughter is the companion. We even used RUCs and got upgraded to F.
Where is the policy that says tickets bought with e-credits *cannot* be combined with Amex Companion Certificates?
Where is the policy that says tickets bought with e-credits *cannot* be combined with Amex Companion Certificates?
Mar 19, 2020, 6:45 am
#5
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,348
@ATOBTTR: What method did you use to cancel? I am in the same situation for an upcoming trip and want to do it as efficiently as possible and minimize my impact on Delta's systems. Thx.
Mar 21, 2020, 12:41 pm
#6
Join Date: Mar 2013
Location: Montana
Programs: DL DM
Posts: 149
Companion certificate reissued?
Edit: found my answer in the Covid 19 thread. Looks like it will be reissued, but may be best to call in.
Sorry if this has already been answered here. I looked, but didn’t find an answer to my question.
i have a flight to LAS booked in mid-April. When booking the flight, I used an Amex companion certificate for my son (mine was paid, his with the cert). As my meeting has been cancelled and Vegas is essentially shut down, I will need to cancel the trip. My meeting has been rescheduled for October. I will attend, but my son will be in school during the new dates and won’t be able to come. Will I end up losing the certificate or will it be reissued?
I don’t want to call right now as I’m sure they have more pressing matters.
TIA
Sorry if this has already been answered here. I looked, but didn’t find an answer to my question.
i have a flight to LAS booked in mid-April. When booking the flight, I used an Amex companion certificate for my son (mine was paid, his with the cert). As my meeting has been cancelled and Vegas is essentially shut down, I will need to cancel the trip. My meeting has been rescheduled for October. I will attend, but my son will be in school during the new dates and won’t be able to come. Will I end up losing the certificate or will it be reissued?
I don’t want to call right now as I’m sure they have more pressing matters.
TIA
Mar 21, 2020, 4:37 pm
#7
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,925
Edit: found my answer in the Covid 19 thread. Looks like it will be reissued, but may be best to call in.
Sorry if this has already been answered here. I looked, but didn’t find an answer to my question.
i have a flight to LAS booked in mid-April. When booking the flight, I used an Amex companion certificate for my son (mine was paid, his with the cert). As my meeting has been cancelled and Vegas is essentially shut down, I will need to cancel the trip. My meeting has been rescheduled for October. I will attend, but my son will be in school during the new dates and won’t be able to come. Will I end up losing the certificate or will it be reissued?
I don’t want to call right now as I’m sure they have more pressing matters.
TIA
Sorry if this has already been answered here. I looked, but didn’t find an answer to my question.
i have a flight to LAS booked in mid-April. When booking the flight, I used an Amex companion certificate for my son (mine was paid, his with the cert). As my meeting has been cancelled and Vegas is essentially shut down, I will need to cancel the trip. My meeting has been rescheduled for October. I will attend, but my son will be in school during the new dates and won’t be able to come. Will I end up losing the certificate or will it be reissued?
I don’t want to call right now as I’m sure they have more pressing matters.
TIA
Mar 21, 2020, 8:03 pm
#8
Join Date: Oct 2009
Location: New York City
Programs: DL DM & 2MM; Marriott Titanium
Posts: 663
I canceled my JFK-IAH trip early April....got the companion certificate back in wallet, but was *not* reinstated till 12/31/20....instead DL.com shows original expiry date in September.
Mar 21, 2020, 9:49 pm
#10
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,925
not that I've seen, but this would be the thread to follow: https://www.flyertalk.com/forum/delt...due-virus.html
Mar 22, 2020, 4:03 pm
#11
Join Date: Dec 2007
Location: BOS
Programs: AA, DL, TK
Posts: 230
The Companion Certificate from my recently canceled booking has now (after some days delay) been returned to my wallet, and does have an expiration date of 12/31/2020, but shows "Closed" where the certificate number should be. Does this match what others are seeing?
Mar 28, 2020, 5:09 pm
#12
Join Date: Aug 2012
Location: SEA
Programs: Bonvoy Gold
Posts: 1,946
Yes, but you might ask--as I successfully just did--for the credit back to be issued as a credit card statement credit and not placed in My Wallet. If likewise successful, one would then not have to choose between paying for one's next ticket with cert vs My Wallet credits. Wishing you success.
