Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Jun 15, 2020, 4:06 pm
#1411
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
Because that's not actually how it works.
Jun 15, 2020, 4:23 pm
#1412
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
I asked this same question of a DL CSR the other day. She said that the credit card company should be contacted and will likely issue a check for the refunded amount or, if AMEX, they may be able to transfer the credit to another card should you have one.
Jun 15, 2020, 4:57 pm
#1413
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
Well, my flight was finally cancelled today, but they automatically issued e-certs that expire two years from date of purchase rather than the cash refund we are entitled to. This is quite annoying given the very large balance of e-certs we already have. I’ll be calling in tonight.
Jun 15, 2020, 6:18 pm
#1414
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
Thanks for that. Does Delta contact the credit card company (Visa in my case) or is that something I'm supposed to do? Does my former bank need to be involved at any point?
Jun 15, 2020, 10:56 pm
#1415
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,560
Not a DL flyer but have tried to look thru the last few pages here.
My wife had a ticket booked on DL stock, AF on the outbound to CDG, return on VS from LHR. Logged in today to see this notice:
The return from LHR has been completely cancelled (not on the VS schedule anymore, in fact, no non-stops at all)
Went to the Change Flight option and on the cancellation the only option was eCredit which of course I know they're trying to force you towards, but since the flight is cancelled, she should be eligible for a full refund. So I submitted the IRROPs "Refund for non-refundable ticket" form. Is there anything else that needs to be done? Her outbound is scheduled on 6/23, so don't want something weird to happen because obviously she isn't getting on the outbound and I know from this thread that DL is ridiculously backed up on refund requests. As long as all is good, I won't worry about it and expect to see the money back on the card sometime between now and 2023
Additionally, she was travelling with several other people on the same itinerary (separate PNRs). They all already opted for eCredit. Based on my reading of this thread, it seems they are now eligible for a full cash refund as well, correct? Do they just fill out the same form as I did for my wife?
My wife had a ticket booked on DL stock, AF on the outbound to CDG, return on VS from LHR. Logged in today to see this notice:
The return from LHR has been completely cancelled (not on the VS schedule anymore, in fact, no non-stops at all)
Went to the Change Flight option and on the cancellation the only option was eCredit which of course I know they're trying to force you towards, but since the flight is cancelled, she should be eligible for a full refund. So I submitted the IRROPs "Refund for non-refundable ticket" form. Is there anything else that needs to be done? Her outbound is scheduled on 6/23, so don't want something weird to happen because obviously she isn't getting on the outbound and I know from this thread that DL is ridiculously backed up on refund requests. As long as all is good, I won't worry about it and expect to see the money back on the card sometime between now and 2023
Additionally, she was travelling with several other people on the same itinerary (separate PNRs). They all already opted for eCredit. Based on my reading of this thread, it seems they are now eligible for a full cash refund as well, correct? Do they just fill out the same form as I did for my wife?
Jun 16, 2020, 7:19 am
#1416
Join Date: Feb 2012
Location: STL
Programs: DL DM; HH gold
Posts: 554
Well, my flight was finally cancelled today, but they automatically issued e-certs that expire two years from date of purchase rather than the cash refund we are entitled to. This is quite annoying given the very large balance of e-certs we already have. I’ll be calling in tonight.
Jun 16, 2020, 7:48 am
#1417
Join Date: May 2019
Posts: 6
I have a refund that was processed on 4/29 that I am still waiting to receive. 1.5 months to process a refund sounds pretty extreme to me, almost like Delta is taking as much time as possible.
FYI, they refunded my money partially once, but with $350 off for a cancellation "penalty" . I had to call and clarify that the penalty shouldn't have been applied. Be on the lookout for that.
FYI, they refunded my money partially once, but with $350 off for a cancellation "penalty" . I had to call and clarify that the penalty shouldn't have been applied. Be on the lookout for that.
Jun 16, 2020, 8:22 am
#1418
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,459
Somehow I think it will work fine - it's more up to the bank than the airline.
Jun 16, 2020, 8:51 am
#1419
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
What posts on your bank statement 10 days later isnt actually a permanent refund, but a temporary credit from the bank. And yes, different companies dispute chargebacks differently. It is unfortunate that people slow down the process for everyone by misusing the chargeback process.
Jun 16, 2020, 10:01 am
#1420
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
It's DL's incapacity to properly and timely process refunds that has forced people's hands into taking action. If I was eligible under the banking rules to initiate a chargeback, I would have done so a long time ago. I had NO idea that DL couldn't get their act together. The fog surrounding DL and this refund process is unwarranted. DL should be more forthcoming with what's going on and give a realistic timeframe of when people should be able to get their refunds. Maybe then, people wouldn't be compelled to take actions to get access to the refunds they're due. DL has not operated in good faith with this situation.
Jun 16, 2020, 10:34 am
#1421
Join Date: Oct 2009
Programs: Marriott, IHG, Delta, United
Posts: 574
I fear this is going to be a really long haul on getting refunds.
Lets say Delta customer service is honest and they just completed March. Think about how many flights were cancelled in March vs April. While many people elected not to fly the last half of March, most flights weren’t cancelled and operated half empty. This means those flights were non-refundable, and eligible for an e-credit only.
Early April is when the number of flight cancellations significantly increased, and where refunds could be requested. My point is, if it has taken them this long just to process the handful of March cancellations, how long is an actual full month of significant flight cancellations (April, May, etc.) going to take?
Lets say Delta customer service is honest and they just completed March. Think about how many flights were cancelled in March vs April. While many people elected not to fly the last half of March, most flights weren’t cancelled and operated half empty. This means those flights were non-refundable, and eligible for an e-credit only.
Early April is when the number of flight cancellations significantly increased, and where refunds could be requested. My point is, if it has taken them this long just to process the handful of March cancellations, how long is an actual full month of significant flight cancellations (April, May, etc.) going to take?
Jun 16, 2020, 10:40 am
#1423
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
Jun 16, 2020, 10:59 am
#1424
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,459
What posts on your bank statement 10 days later isnt actually a permanent refund, but a temporary credit from the bank. And yes, different companies dispute chargebacks differently. It is unfortunate that people slow down the process for everyone by misusing the chargeback process.
If Delta (or any company) promises you a refund in X days, and they don't perform, that is just as bad as if they charged you for a product and then did not deliver it to you. In either case I would dispute the charge with the bank. That's one reason why I use credit cards to begin with - for these sorts of protections. I'm genuinely interested in understanding why I shouldn't avail myself of those protections in this case - am I missing some rule or regulation, or some obligation on my part to wait longer than the company told me to wait for the refund?
Jun 16, 2020, 11:08 am
#1425
Join Date: Jan 2018
Programs: DL-DM, MM
Posts: 6