Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
May 28, 2020, 7:45 am
#1306
Join Date: Mar 2015
Location: PDX
Programs: DL Gold
Posts: 282
I have an August domestic DL ticket that I need to Cxl. I bought seat upgrades on two legs (one paid, one miles). All purchases were made before February 2020. I am fine with taking eCredits for this ticket/seat upgrades, but cancelling on line does not allow me to get credits/miles back for the seat upgrades. Do I have any hope of getting seat upgrades credited back? Am I better off calling in or messaging on twitter? I did send a twitter message over a day ago, no response yet, but I'm not sure how backed up they are.
May 28, 2020, 8:43 am
#1307
Join Date: Jan 2018
Programs: DL-DM, MM
Posts: 6
That is good to know but it still sucks, and is an example of how woefully inadequate some of their systems are. This should not be this difficult - there's electronic records of everything. Similarly, it amazes me sometimes how long seemingly simple things take for a phone agent to complete - seems like very inefficient use of resources. I put in for refunds of 4 D1 tickets last week, all paid with a cash/ecredit combo. Sounds like i'll be lucky to see these refunds by the end of July 
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May 28, 2020, 9:04 am
#1308
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
The DL combo payment purgatory. Their IT system was only designed for surprise and delight with pretty colors. Functionality has been lacking for years. The chickens have come home to roost.
May 28, 2020, 9:24 am
#1309
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,099
May 28, 2020, 11:16 am
#1310
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
May 28, 2020, 12:38 pm
#1312
Join Date: Feb 2012
Location: STL
Programs: DL DM; HH gold
Posts: 554
Flightaware or another flight tracker should have a record of the flight if it actually happened? If a longer time ago, you may need to pay to get access to the information you want. I believe most only go back a week to 10 days for free.
May 28, 2020, 1:14 pm
#1313
Join Date: Mar 2019
Location: Somewhere between DCA, LHR, and TLV
Posts: 46
Now just fingers crossed that submitting a cancellation refund request online works and I don't have to go through the hellish wait on Delta's phone lines. Been ignored on their usually responsive Twitter DMs the past few days on this issue too
May 28, 2020, 2:56 pm
#1314
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
This morning I called in to request refunds on a couple of tickets. The agent processed the request, and confirmed the correct credit card numbers and dollar amounts for me. The flights no longer appear under “My Flights.”
However, I’m a little bothered that several hours later I still haven’t received an email confirmation of the refunds. In the past I’ve always received confirmation emails immediately, usually before hanging up with the agent. Should I be concerned or is this normal?
However, I’m a little bothered that several hours later I still haven’t received an email confirmation of the refunds. In the past I’ve always received confirmation emails immediately, usually before hanging up with the agent. Should I be concerned or is this normal?
May 28, 2020, 4:22 pm
#1315
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
She did, however, tell me something that is good to know if it is indeed true. If you use more than one form of payment, as I did by using an e-cert and paying the balance with my Amex reserve card, the refund has to be processed manually and will take time. If you use only one form of payment, all SkyMiles or all charged to a card, the refund can be immediate or will at least be much quicker. I'm curious if anyone who has been waiting a long time used only one form of payment.
May 28, 2020, 7:50 pm
#1316
Join Date: Dec 2006
Location: SEA
Programs: free agent
Posts: 330
Trying to work out the best plan to ensure I don't lose out. Booked a couple of domestic tickets to connect to an Avianca flight in Nov. Those trips were cancelled because of the unrest. Was given a change fee waiver to rebook within 1 yr. Given a flight this year seems unlikely for us, is there a way to convert this into an ecredit for 2021?
May 28, 2020, 8:00 pm
#1317
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
This morning I called in to request refunds on a couple of tickets. The agent processed the request, and confirmed the correct credit card numbers and dollar amounts for me. The flights no longer appear under “My Flights.”
However, I’m a little bothered that several hours later I still haven’t received an email confirmation of the refunds. In the past I’ve always received confirmation emails immediately, usually before hanging up with the agent. Should I be concerned or is this normal?
However, I’m a little bothered that several hours later I still haven’t received an email confirmation of the refunds. In the past I’ve always received confirmation emails immediately, usually before hanging up with the agent. Should I be concerned or is this normal?
If none of these appear, and nothing posts back to your card in a few days, I would suggest a follow up call.
May 28, 2020, 10:09 pm
#1318
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
I have received email confirmations within minutes on all of the refund requests that were manually processed. Are you sure the correct email is in your profile or the one the tickets were purchased with? Additionally, if you look into “My Wallet” under “Receipts” you should see a record of the refund. Note it might say “Refund Receipt” or it might say “Service Fees.” Regardless I’ve seen it both ways. It should be for the cost of one ticket (each passenger will have one in their own accounts) and be dated the date you cancelled. If this appears, that’s a good indicator the refund was processed correctly. Additionally, the fact the agent mentioned the specific card and refund amount that’s also a good indicator of the request.
If none of these appear, and nothing posts back to your card in a few days, I would suggest a follow up call.
If none of these appear, and nothing posts back to your card in a few days, I would suggest a follow up call.
May 29, 2020, 1:49 am
#1319
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
May 29, 2020, 6:35 am
#1320
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,193
In case anyone hasn't noticed... DL extended the waiver of change fees for any new tickets booked through June 30th.
https://www.delta.com/global/en/travel-update-center/cancel-change-requirements
https://www.delta.com/global/en/travel-update-center/cancel-change-requirements
Tickets originally purchased between March 1 and June 30, 2020, can be changed without a change fee* for up to a year from the date you purchased it.