Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Apr 13, 2020, 12:57 pm
#886
Join Date: Jun 2019
Posts: 89
So did they happen to provide any update on how this flight is handling the lockdown in EZE. Im booked on June 19th and as of right now the countries in a lock down for a while. I have been trying to figure out if they will cancel the flight or not. Im still trying to figure out how the mandatory quarantine they implemented in Argentina is going to impact things. Im not there for 14 days and really dont want to spend my entire in the hotel room lol
Apr 13, 2020, 1:00 pm
#887
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist
Posts: 1,548
I have award ticket for a friend on EZE-ATL in May. The flight got zeroed out for sale a couple of days ago and I thought the flight maybe cancelled. I checked that EZE-ATL is available for sale now only 4 days a week in May and the days are consistent on different weeks, so they probably changed it from daily to 4-weekly.
I wanted to be proactive and rebook for a day earlier / later when flight still seems to be operating. I spoke to 2 different DM agents and 1 supervisor. They all agreed the flight would likely be cancelled, but they can not do even exchange for another date until it's officially cancelled. The best they could offer was to collect additional 100K miles to fly day earlier. Really?
Should we wait a few more days for flight to be officially cancelled?
It's the first time in last two years I am really disappointed with Delta.
I wanted to be proactive and rebook for a day earlier / later when flight still seems to be operating. I spoke to 2 different DM agents and 1 supervisor. They all agreed the flight would likely be cancelled, but they can not do even exchange for another date until it's officially cancelled. The best they could offer was to collect additional 100K miles to fly day earlier. Really?
Should we wait a few more days for flight to be officially cancelled?
It's the first time in last two years I am really disappointed with Delta.
Apr 13, 2020, 1:03 pm
#888
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist
Posts: 1,548
So did they happen to provide any update on how this flight is handling the lockdown in EZE. Im booked on June 19th and as of right now the countries in a lock down for a while. I have been trying to figure out if they will cancel the flight or not. Im still trying to figure out how the mandatory quarantine they implemented in Argentina is going to impact things. Im not there for 14 days and really dont want to spend my entire in the hotel room lol
Apr 13, 2020, 1:27 pm
#889
Join Date: Sep 2009
Location: Los Angeles
Programs: Marriott Platinum, Hilton Diamond
Posts: 701
Apr 13, 2020, 1:38 pm
#890
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,925
FWIW the most recent Schedule Change Saturday gave me an impossible connection (2nd flight leaving hours before the 1st flight arrives). I contacted them on Twitter yesterday and specifically requested a refund due to the misconnect and got no pushback. There were two back-and-forths for authentication/verification each taking ~20-30 minutes for a response. They did say the actual processing could take longer due to volume right now etc.
Apr 13, 2020, 2:47 pm
#891
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
The miles should deposit back into your account - however, it's unclear if you will be subject to the $150 award redeposit fee.
For clarification, is the JFK-CDG segment now missing in the itinerary (leaving behind just CDG-JFK)?
For your specific inquiries:
1. Unclear, but historically it looks like DL 9180/AF 23 departs at 5:50pm. Even if they rescheduled you to the 7:30pm departure, it's more than 90mins so I believe you should be able to get a refund. The only other options are see are connecting flights with >90 min departure/arrival... which are also both reasons for refund.
2. Call DL, they may just fill out the refund form for you.
FYI, even if you click to 'accept' a schedule change or modify to a different flight, it is still possible to get a refund if you call and can explain your case. I have had this experience before - complex itin with cancelled first segment - misclicked on a flight modification that ended up splitting my ticket nonsensically, and agent applied for a refund for me.
For clarification, is the JFK-CDG segment now missing in the itinerary (leaving behind just CDG-JFK)?
For your specific inquiries:
1. Unclear, but historically it looks like DL 9180/AF 23 departs at 5:50pm. Even if they rescheduled you to the 7:30pm departure, it's more than 90mins so I believe you should be able to get a refund. The only other options are see are connecting flights with >90 min departure/arrival... which are also both reasons for refund.
2. Call DL, they may just fill out the refund form for you.
FYI, even if you click to 'accept' a schedule change or modify to a different flight, it is still possible to get a refund if you call and can explain your case. I have had this experience before - complex itin with cancelled first segment - misclicked on a flight modification that ended up splitting my ticket nonsensically, and agent applied for a refund for me.
Apr 13, 2020, 3:14 pm
#892
Suspended
Join Date: Sep 2019
Location: TPA / JFK / LAX
Programs: DL 360, UA 1K, AA EXP, Bonvoy Ambassador
Posts: 304
Hotel vouchers for Coronavirus schedule change
Hey, I'm mid trip right now. Supposed to return tomorrow. Just got notice that my flight tomorrow was cancelled and moved to Wednesday.
This means I need to spent an unplanned night away from home.
I called Delta and asked if they could put me in a hotel for the extra day. They said no, they wouldn't, because this was "advanced notice" -- vouchers are only given for cancellations that happen at the airport (huh?).
The way I see it, I left home planning to be a way for X # of days. A day before I was due to return, I get a notice from DL saying my trip has been extended, but I have to pay. This seems like the OPPOSITE of advanced notice...
I know these are crazy times, but does the duty of care cease to exist? Seems crazy to me that they are forcing a pax to pay for an additional night because DL cancelled at the last minute...
This means I need to spent an unplanned night away from home.
I called Delta and asked if they could put me in a hotel for the extra day. They said no, they wouldn't, because this was "advanced notice" -- vouchers are only given for cancellations that happen at the airport (huh?).
The way I see it, I left home planning to be a way for X # of days. A day before I was due to return, I get a notice from DL saying my trip has been extended, but I have to pay. This seems like the OPPOSITE of advanced notice...
I know these are crazy times, but does the duty of care cease to exist? Seems crazy to me that they are forcing a pax to pay for an additional night because DL cancelled at the last minute...
Apr 13, 2020, 3:31 pm
#893
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,938
It would help if you posted what cities/routes but... no. I don't think Delta owes you for a hotel room in this situation -- there are extraordinary circumstances and Delta's job is to get you from point A to point B.
Apr 13, 2020, 4:50 pm
#895
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
I doubt anyone at DL over the phone would be willing to issue a voucher in this scenario. Perhaps if you visited the airport desk and played dumb to the cancellation? You might get lucky and get a voucher. Regardless, take the steps necessary to secure lodging for the unplanned overnight and you can always submit a reimbursement request afterwards. You might not get anything, but it can’t hurt to try.
Apr 13, 2020, 6:29 pm
#896
Join Date: Dec 2012
Location: KANSAS CITY
Programs: DL DM, MARRIOTT AMBASSADOR LIFETIME TITANIUM
Posts: 453
My flights changed today and one segment cancelled. I requested a refund and they said it was going to be 21 days. I do think that is crazy. If I book a ticket it takes about 5 seconds to charge my cc. 21 days for a refund is not good. I asked why it would take 21 days. They said Delta was backed up. Does not take long to refund a credit card.
Apr 13, 2020, 6:42 pm
#897
Join Date: Dec 2018
Posts: 47
My flights changed today and one segment cancelled. I requested a refund and they said it was going to be 21 days. I do think that is crazy. If I book a ticket it takes about 5 seconds to charge my cc. 21 days for a refund is not good. I asked why it would take 21 days. They said Delta was backed up. Does not take long to refund a credit card.
Apr 13, 2020, 6:53 pm
#898
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Apr 13, 2020, 7:17 pm
#900
formerly jackvogt
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
However, I don't think the OP is due any hotel voucher. If traveling for company business they maybe should cover a hotel, but otherwise you just may need to just pay for a hotel. If the ticket was purchased using a credit card with travel insurance you maybe could get reimbursement.