Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Apr 12, 2020, 11:18 am
#872
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
Apr 12, 2020, 12:31 pm
#873
Join Date: Nov 2004
Programs: UA 1K (Million Miler). AA Gold (lifetime 1 Million). TK Elite Gold
Posts: 894
Bump up, please.Any insights?
I am holding an award ticket:
PHL-BOS-AMS-IST scheduled for last week of May 2020. Appears that KL flight from AMS to IST will be canceled, although not officially not off schedule.
For this one way travel I paid 15K points plus taxes.
I will most likely attempt this same itinerary later in 2020.
If ultimately cancelled, what options might I be offered by DL?
At that price I would NOT like a redeposit of miles, but instead a date reschedule. The problem is that I am unable to find the same itinerary at the same 15K miles for ANY date in 2020. Would I be accommodated on another itinerary in economy at the original pricing? I have no status with DL.
Thanks.
PHL-BOS-AMS-IST scheduled for last week of May 2020. Appears that KL flight from AMS to IST will be canceled, although not officially not off schedule.
For this one way travel I paid 15K points plus taxes.
I will most likely attempt this same itinerary later in 2020.
If ultimately cancelled, what options might I be offered by DL?
At that price I would NOT like a redeposit of miles, but instead a date reschedule. The problem is that I am unable to find the same itinerary at the same 15K miles for ANY date in 2020. Would I be accommodated on another itinerary in economy at the original pricing? I have no status with DL.
Thanks.
Last edited by cagcag; Apr 12, 2020 at 1:47 pm
Apr 12, 2020, 5:03 pm
#874
Join Date: Sep 2007
Posts: 998
Would this qualify for Delta’s more generous change policy?
So on Delta’s site it says this...
”Delta is waiving all change fees for travel impacted by coronavirus. This applies to all domestic and international travel departing in March, April or May 2020, as well as all tickets purchased between March 1 and May 31, 2020.”
I have a refundable fare I purchased a couple months ago for a departure in October of this year. I was playing the Amex travel credit game so it’s not a date I want to refund (I would lose the credits etc). BUT, I fully plan on changing the flight since my dates aren’t nailed down yet.
I plan to change to a non-refundable first class fare but I’m not sure I’ll know my exact dates until June/July, though I’m worried prices will increase if they reduce available number of F seats (if they’re still trying to social distance) or if they start selling (because of reduced frequency of flights.)
Do you know if I CHANGE a flight right now, would the new ticket have the expanded no fee change policy?
”Delta is waiving all change fees for travel impacted by coronavirus. This applies to all domestic and international travel departing in March, April or May 2020, as well as all tickets purchased between March 1 and May 31, 2020.”
I have a refundable fare I purchased a couple months ago for a departure in October of this year. I was playing the Amex travel credit game so it’s not a date I want to refund (I would lose the credits etc). BUT, I fully plan on changing the flight since my dates aren’t nailed down yet.
I plan to change to a non-refundable first class fare but I’m not sure I’ll know my exact dates until June/July, though I’m worried prices will increase if they reduce available number of F seats (if they’re still trying to social distance) or if they start selling (because of reduced frequency of flights.)
Do you know if I CHANGE a flight right now, would the new ticket have the expanded no fee change policy?
Apr 13, 2020, 7:40 am
#875
Join Date: Aug 2012
Location: RDU
Posts: 679
EDIT: To add, calling is helpful when the schedule changes become more complex, or if there are problems with country entry requirements, etc.
Last edited by tearex; Apr 13, 2020 at 7:49 am
Apr 13, 2020, 7:47 am
#876
Join Date: Aug 2012
Location: RDU
Posts: 679
In my case, and probably others, I can not take the flight not because I don't want to.. I want to take the flight that I booked in early March. The issue is that it is physically impossible to get to the location as there are no flights there.. and another problem is entry is also banned now in Japan.. there's no way to enter and transit hotels at the airport are closed.. so there's no where to sleep even if there were flights to get there in the first place from here. It's a really crap situation, and seems like a situation where Delta and other airlines should be more flexible in giving refunds.
It's good to hear the e-credit can be used to book multiple flights, though it would also be more helpful to get the refund, so I can actually use those funds to book a flight that would work given the situation.
It's good to hear the e-credit can be used to book multiple flights, though it would also be more helpful to get the refund, so I can actually use those funds to book a flight that would work given the situation.
Delta is waiving all change fees for travel impacted by coronavirus. This applies to all domestic and international travel departing in March, April or May 2020, as well as all tickets purchased between March 1 and May 31, 2020. If your travel is eligible for a waiver, you can move your travel dates and even select a new destination. Your unused ticket will be applied toward your new flight, and in some instances a fare difference will apply. If the new fare is lower, you will receive an eCredit for the difference. If the new fare is higher, the difference will be collected.
Apr 13, 2020, 8:11 am
#877
Join Date: Aug 2012
Location: RDU
Posts: 679
In February made reservations for early-March flights JFK-CDG-JFK for first week in March for son and his GF.
Night before trip was able to cancel and reschedule flights for early May, with no change fee. At that time, was a nice gesture by DL.
Just got on DL site to look at the May tickets. The leg JFK-CDG would seem to have been canceled, although that is not what the site says. (The flight is/was DL 9180 [AF] departing JFK 2 May.). What I read is:
So I clicked on 'Accept' and got sent back to the same page. I guess I'm supposed to be clicking on 'Modify Flight'?
My preference, if the flight has indeed been canceled, is to receive a refund. My questions are:
Night before trip was able to cancel and reschedule flights for early May, with no change fee. At that time, was a nice gesture by DL.
Just got on DL site to look at the May tickets. The leg JFK-CDG would seem to have been canceled, although that is not what the site says. (The flight is/was DL 9180 [AF] departing JFK 2 May.). What I read is:
So I clicked on 'Accept' and got sent back to the same page. I guess I'm supposed to be clicking on 'Modify Flight'?
My preference, if the flight has indeed been canceled, is to receive a refund. My questions are:
- Does the fact that this is an already-moved ticket make it impossible to receive a refund?
- [If it is still possible to receive a refund given that DL/AF have canceled the flight], what do I click to avoid accepting an eCredit instead?
For your specific inquiries:
1. Unclear, but historically it looks like DL 9180/AF 23 departs at 5:50pm. Even if they rescheduled you to the 7:30pm departure, it's more than 90mins so I believe you should be able to get a refund. The only other options are see are connecting flights with >90 min departure/arrival... which are also both reasons for refund.
2. Call DL, they may just fill out the refund form for you.
FYI, even if you click to 'accept' a schedule change or modify to a different flight, it is still possible to get a refund if you call and can explain your case. I have had this experience before - complex itin with cancelled first segment - misclicked on a flight modification that ended up splitting my ticket nonsensically, and agent applied for a refund for me.
Apr 13, 2020, 10:09 am
#878
Join Date: Jan 2001
Location: ZRH / SEA, DL PM
Posts: 1,162
Flight zeroed out (prob. cancelled), but Delta refuses to change without add-collect
I have award ticket for a friend on EZE-ATL in May. The flight got zeroed out for sale a couple of days ago and I thought the flight maybe cancelled. I checked that EZE-ATL is available for sale now only 4 days a week in May and the days are consistent on different weeks, so they probably changed it from daily to 4-weekly.
I wanted to be proactive and rebook for a day earlier / later when flight still seems to be operating. I spoke to 2 different DM agents and 1 supervisor. They all agreed the flight would likely be cancelled, but they can not do even exchange for another date until it's officially cancelled. The best they could offer was to collect additional 100K miles to fly day earlier. Really?
Should we wait a few more days for flight to be officially cancelled?
It's the first time in last two years I am really disappointed with Delta.
I wanted to be proactive and rebook for a day earlier / later when flight still seems to be operating. I spoke to 2 different DM agents and 1 supervisor. They all agreed the flight would likely be cancelled, but they can not do even exchange for another date until it's officially cancelled. The best they could offer was to collect additional 100K miles to fly day earlier. Really?
Should we wait a few more days for flight to be officially cancelled?
It's the first time in last two years I am really disappointed with Delta.
Apr 13, 2020, 10:19 am
#879
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 867
It’s absolutely frustrating, but it’ll get axed out of the system soon enough. DL is working through so many schedule changes right now that the system is in a massive state of upheaval. Even in normal times with schedule changes, it can take >24 hours for things to straighten out after a change.
Give them another day or two, it’ll be cleared out in the system, and then you’ll have carte blanche to change your itinerary to whatever best works for you.
Give them another day or two, it’ll be cleared out in the system, and then you’ll have carte blanche to change your itinerary to whatever best works for you.
Apr 13, 2020, 10:19 am
#880
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,859
This from delta.com seems reasonably clear that you can rebook without an additional collect:
International Travel Scheduled to Depart in March, April, or May 2020
International Travel Scheduled to Depart in March, April, or May 2020
- For international travel originally scheduled to depart through May 31, 2020, all change fees are waived.
- You can rebook your trip to the same destination for travel departing before May 31, 2020, with no difference in fare applied.
Apr 13, 2020, 10:38 am
#881
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
No need to call at all. The rebooking tool is live and instructions are on the DL website:
https://www.delta.com/us/en/advisori...ge-your-flight
https://www.delta.com/us/en/advisori...ge-your-flight
Apr 13, 2020, 12:19 pm
#882
Join Date: Sep 2009
Location: Los Angeles
Programs: Marriott Platinum, Hilton Diamond
Posts: 701
Where is my Delta credit?
I feel like an idiot but I can't find my Delta credit in the Delta My Wallet.
I have repeatedly booked and changed a single Delta flight - this is the third time. At this point, the Delta rep told me I have a $78 credit, which she said appears in My Wallet so I can keep track of it.
However, please see the screenshot of my Delta iPhone app My Wallet tab - I don't see my credit. What's there are the previous times I booked and changed this single flight. Am I looking in the wrong place?
Thank you!
I have repeatedly booked and changed a single Delta flight - this is the third time. At this point, the Delta rep told me I have a $78 credit, which she said appears in My Wallet so I can keep track of it.
However, please see the screenshot of my Delta iPhone app My Wallet tab - I don't see my credit. What's there are the previous times I booked and changed this single flight. Am I looking in the wrong place?
Thank you!
Apr 13, 2020, 12:37 pm
#885
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
This is best done from a desktop or non-mobile site.
I have a half-dozen credits that aren't visible via the iPhone app. When the COVID-19 issues started, I couldn't view any of my credits, but the Delta Twitter team confirmed they were all still present.
I have a half-dozen credits that aren't visible via the iPhone app. When the COVID-19 issues started, I couldn't view any of my credits, but the Delta Twitter team confirmed they were all still present.