Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
#62
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
When I go to my trips for a March trip to to CDG, there's a button to modify flights. Clicking through leads to modify or cancel. Cancel says request refund. Does that mean full refund to original payment method? Is there any reason I'd choose modify?
https://news.delta.com/updated-delta...id-19-outbreak links to https://www.delta.com/us/en/advisori...irus-situation for rescheduling options, but the linked page is not found.
https://news.delta.com/updated-delta...id-19-outbreak links to https://www.delta.com/us/en/advisori...irus-situation for rescheduling options, but the linked page is not found.
#63
Join Date: Dec 2003
Location: NYC
Posts: 6,423
#64
Join Date: Dec 2019
Posts: 10
I have the same question... I have an upcoming award trip in three weeks LAX-LHR and there is a Modify > Cancel button under My Trips. However, I'm not sure if that option has always been there or if it's a new option and whether it is still subject to the $150 cancellation/redeposit fee. I'm too chicken to press the Cancel button and see what happens on the next page.
#65
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,451
Just booked a United business trip next week. I hadn't been on their website in so long I had to put in new security questions. Alaska, JetBlue, American and now United all waiving fees for March domestic tickets (some for more than that) while Delta is the hold out. At any rate, I'll enjoy a nonstop Pensacola-Tampa next week.
#66
Join Date: Jan 2020
Posts: 37
What I don’t like about this whole deal is supposedly if you upgraded your flights through app or online offer, the upgrade cost paid will be lost if you want to reschedule as part of these waiver deal. That is what the Delta rep told me. The only way you will not lose that upgrade money is if DL cancel the flight. You flat out pay for the upgrade with your own cash but DL would not consider it as part of credit or trip reschedule...they would only honor what you booked originally. :/
#67
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
Why? Health experts and local government agencies say the risk is extremely low unless you are elderly and/or have certain pre-existing conditions such as asthma, obesity or heart disease. Data is supporting that. Local health experts now realize that the virus has been circulating in SEA since January, but it wasn't a big deal until it reached a vulnerable population in a nursing home, because almost all cases are extremely mild. Unless you are a member of a vulnerable population, there is no reason to fall into or feed the hysteria. There is no waiver for the flu, and that has killed 18,000 this season. Coronavirus has killed 9 in the U.S., all associated with the nursing home.
#68
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
Quite possibly due to Seattle and DL having so many flights going to/from SEA and connecting there. DL has more to lose, as a DL hub is in the current US COVID-19 hotspot. So, as always, DL puts itself first and....well, who cares about the customers, right?
#69
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I just spoke with the diamond line and told them my corporate policy on domestic travel has changed and needed to cancel a few march tickets and would appreciate not paying the change fee.
No questions whatsoever, and within 2 minutes I was done and it was documented in the PNR. This is the same experience another diamond and gold member in my office had today.
While there isn't a formal policy yet, I do believe that the agents have been instructed to be flexible. When things return to normal, its the medallion members who will be filling the seats that they need to win over the most.
No questions whatsoever, and within 2 minutes I was done and it was documented in the PNR. This is the same experience another diamond and gold member in my office had today.
While there isn't a formal policy yet, I do believe that the agents have been instructed to be flexible. When things return to normal, its the medallion members who will be filling the seats that they need to win over the most.
#70
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
I just spoke with the diamond line and told them my corporate policy on domestic travel has changed and needed to cancel a few march tickets and would appreciate not paying the change fee.
No questions whatsoever, and within 2 minutes I was done and it was documented in the PNR. This is the same experience another diamond and gold member in my office had today.
While there isn't a formal policy yet, I do believe that the agents have been instructed to be flexible. When things return to normal, its the medallion members who will be filling the seats that they need to win over the most.
No questions whatsoever, and within 2 minutes I was done and it was documented in the PNR. This is the same experience another diamond and gold member in my office had today.
While there isn't a formal policy yet, I do believe that the agents have been instructed to be flexible. When things return to normal, its the medallion members who will be filling the seats that they need to win over the most.
DL does indeed seems to have loosened the chains from its agents and given them (well, the few empowered escalation levels, at least) more discretion and leeway than before. Smart move, as once this is all over there will be a lot of pent up demand for travel, and it would be foolish to upset customers forced to reschedule or cancel their flights now.
#71
Join Date: Mar 2020
Posts: 3
Okay.. I just called Delta and they were quite helpful and understandable. So I will get fully refunded for the miles and taxes/fees despite that the award trip is less than 72 hours.
One note is that the customer service representative sounded unfamiliar with the whole situation, I think he's new because the survey question that I got at the end of the call was something like "on a scale from 1 to 5, how likely would you hire this person" so I suspect that Delta is hiring temps because of the increased call volumes?
Good luck everyone!
#72
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
Okay.. I just called Delta and they were quite helpful and understandable. So I will get fully refunded for the miles and taxes/fees despite that the award trip is less than 72 hours.
One note is that the customer service representative sounded unfamiliar with the whole situation, I think he's new because the survey question that I got at the end of the call was something like "on a scale from 1 to 5, how likely would you hire this person" so I suspect that Delta is hiring temps because of the increased call volumes?
Good luck everyone!
One note is that the customer service representative sounded unfamiliar with the whole situation, I think he's new because the survey question that I got at the end of the call was something like "on a scale from 1 to 5, how likely would you hire this person" so I suspect that Delta is hiring temps because of the increased call volumes?
Good luck everyone!
#73
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,221
Yes, but there is such a thing as social responsibility. Not everyone is selfish and self centered. Most (I hope) also care about the society around them and are mindful of others. By getting infected, one - most likely unknowingly - passes it on to others, and sooner or later someone who gets it, directly or a few steps down, is going to have a severe case, or even worse.
Back in reality land, the CDC has issued a plea for people to not hoard all the masks and supplies that are needed by those who have highest chance of encountering the virus (i.e. healthcare workers).
#74
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,221
#75
Join Date: Dec 2003
Location: NYC
Posts: 6,423
So your solution is to quarantine every time there's an infectious disease? That would be all the time. Good luck with that. Good news is that in most countries you're free to quarantine yourself if you're that scared of COVID-19, the flu, a common cold, bird flu, stomach bug, etc. IMO that's not very productive for diseases that have extremely low mortality rates, but to each their own.
Back in reality land, the CDC has issued a plea for people to not hoard all the masks and supplies that are needed by those who have highest chance of encountering the virus (i.e. healthcare workers).
Back in reality land, the CDC has issued a plea for people to not hoard all the masks and supplies that are needed by those who have highest chance of encountering the virus (i.e. healthcare workers).
https://www.cdc.gov/coronavirus/2019...treatment.html