lonelygod

UA waiver just went out. So both AA & UA include domestic travels, wonder will DL follow up...

Mountain Explorer

I don't think any of the waivers includes a refund provision. Of course, if your flight is cancelled, then you can request a refund.

richarddd

"If your travel plans have been affected, go to the My Trips section of delta.com to review and understand your options. These may include rebooking on alternate Delta flights, rebooking on flights after April 30, rebooking on alternate or partner airlines, refunds or contacting us to discuss additional options. Read much more information on rescheduling options here."

bgw210

I have the same question... I have an upcoming award trip in three weeks LAX-LHR and there is a Modify > Cancel button under My Trips. However, I'm not sure if that option has always been there or if it's a new option and whether it is still subject to the $150 cancellation/redeposit fee. I'm too chicken to press the Cancel button and see what happens on the next page.

Justin026

Just booked a United business trip next week. I hadn't been on their website in so long I had to put in new security questions. Alaska, JetBlue, American and now United all waiving fees for March domestic tickets (some for more than that) while Delta is the hold out. At any rate, I'll enjoy a nonstop Pensacola-Tampa next week.

MNMom

What I don’t like about this whole deal is supposedly if you upgraded your flights through app or online offer, the upgrade cost paid will be lost if you want to reschedule as part of these waiver deal. That is what the Delta rep told me. The only way you will not lose that upgrade money is if DL cancel the flight. You flat out pay for the upgrade with your own cash but DL would not consider it as part of credit or trip reschedule...they would only honor what you booked originally. :/

RealHJ

Yes, but there is such a thing as social responsibility. Not everyone is selfish and self centered. Most (I hope) also care about the society around them and are mindful of others. By getting infected, one - most likely unknowingly - passes it on to others, and sooner or later someone who gets it, directly or a few steps down, is going to have a severe case, or even worse. Esp. here in the US where it's not part of the culture to wear a face mask, as is the case, say, in Japan for anyone who is sick with the flu, cold or what not (but yes, even that didn't stop the spread there, given the pig-headed government handling of the situation and testing, or rather lack thereof; still, without it it'd have been exponentially worse there).

RealHJ

Quite possibly due to Seattle and DL having so many flights going to/from SEA and connecting there. DL has more to lose, as a DL hub is in the current US COVID-19 hotspot. So, as always, DL puts itself first and....well, who cares about the customers, right?

ryandc99

I just spoke with the diamond line and told them my corporate policy on domestic travel has changed and needed to cancel a few march tickets and would appreciate not paying the change fee.

No questions whatsoever, and within 2 minutes I was done and it was documented in the PNR. This is the same experience another diamond and gold member in my office had today.

While there isn't a formal policy yet, I do believe that the agents have been instructed to be flexible. When things return to normal, its the medallion members who will be filling the seats that they need to win over the most.

RealHJ

My experience also, weeks earlier, has been that DL agents are very understanding and accommodating on this. Was able to get rebooked on flights that break routing rules (avoiding MU flights, given limited other availability) and where DL had to force an even exchange, and even change the origin airport as there was nothing available out of there, to the nearest other major airport. It took a while (nearly an hour, as is just a bit above the typical for DL flight change time of 30~45 minutes IME) and a few levels of internal escalation, but it was done. In the end ended up being a moot point as I had to cancel the flights anyway (avoiding one hot spot then ended up hitting another hot spot of now), but I much appreciated DL help on that, and another similar case.

DL does indeed seems to have loosened the chains from its agents and given them (well, the few empowered escalation levels, at least) more discretion and leeway than before. Smart move, as once this is all over there will be a lot of pent up demand for travel, and it would be foolish to upset customers forced to reschedule or cancel their flights now.

Jens_so

Okay.. I just called Delta and they were quite helpful and understandable. So I will get fully refunded for the miles and taxes/fees despite that the award trip is less than 72 hours.

One note is that the customer service representative sounded unfamiliar with the whole situation, I think he's new because the survey question that I got at the end of the call was something like "on a scale from 1 to 5, how likely would you hire this person" so I suspect that Delta is hiring temps because of the increased call volumes?

Good luck everyone!

Mountain Explorer

Standard Delta survey question. It's just a creative way of asking if the agent did a good job

HDQDD

So your solution is to quarantine every time there's an infectious disease? That would be all the time. Good luck with that. Good news is that in most countries you're free to quarantine yourself if you're that scared of COVID-19, the flu, a common cold, bird flu, stomach bug, etc. IMO that's not very productive for diseases that have extremely low mortality rates, but to each their own.

Back in reality land, the CDC has issued a plea for people to not hoard all the masks and supplies that are needed by those who have highest chance of encountering the virus (i.e. healthcare workers).

HDQDD

I've always thought that was a silly question. "Well, no, I wouldn't be likely to hire them because I'm not hiring at the moment!"

richarddd

The CDC advice is to stay at home if you are sick. If you're someone who should stay at home under CDC advice, it would be good if DL issued a waiver for you.

https://www.cdc.gov/coronavirus/2019...treatment.html